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公开(公告)号：US20230289690A1
公开(公告)日：2023-09-14
申请号：US17842617
申请日：2022-06-16
Applicant: CenturyLink Intellectual Property LLC
Inventor： Santhosh Plakkatt , Lakshmi Narayana Bojanapu
IPC: G06Q10/06
CPC classification number: G06Q10/0633
Abstract: Novel tools and techniques are provided for implementing fallout identification, management, and resolution using a fallout management engine (“FAME”). In various embodiments, a computing system may analyze a first set of data to identify characteristics of fallout, based on a learning model, wherein fallout may comprise at least one of blockage, break, and/or disruption in a service order workflow of an ordering and provisioning system. The computing system may analyze the identified characteristics of fallout with respect to the at least one of service order workflow, business logic, and/or business rules, to perform one or more tasks including identifying patterns or signatures of a fallout event, identifying root causes of the fallout event, and/or generating a dynamic prioritization map for resolving the fallout event, and/or the like. The computing system may generate and send one or more recommendations regarding the identified fallout event based on the one or more tasks.
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公开(公告)号：US10721199B2
公开(公告)日：2020-07-21
申请号：US16378332
申请日：2019-04-08
Applicant: CenturyLink Intellectual Property LLC
Inventor： Srikanth Nayak , Santhosh Plakkatt
Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.
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公开(公告)号：US20230100315A1
公开(公告)日：2023-03-30
申请号：US17537089
申请日：2021-11-29
Applicant: CenturyLink Intellectual Property LLC
Inventor： Santhosh Plakkatt , Swati Vishwakarma
IPC: G06Q10/06
Abstract: Novel tools and techniques are provided for implementing pattern identification for incident prediction and resolution. In various embodiments, a computing system may receive a set of data associated with a service provided by a service provider, the set of data including current data and historical data associated with the service. The computing system may analyze the historical data to generate baselining data associated with the service based on a prediction model, may analyze the current data compared with the baselining data to identify one or more issues associated with the service, and may analyze the identified one or more issues to perform predictions and to determine which issues require redressal and which issues can be left without redressal, based on the predictions. The computing system may generate and send one or more recommendations regarding which issues require redressal and which issues can be left without redressal.
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Patent Agency Ranking
公开(公告)号：US10257145B2
公开(公告)日：2019-04-09
申请号：US14805112
申请日：2015-07-21
Applicant: CenturyLink Intellectual Property LLC
Inventor： Srikanth Nayak , Santhosh Plakkatt
Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.
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公开(公告)号：US20160142356A1
公开(公告)日：2016-05-19
申请号：US14805112
申请日：2015-07-21
Applicant: CenturyLink Intellectual Property LLC
Inventor： Srikanth Nayak , Santhosh Plakkatt
CPC classification number: H04L51/18 , H04L51/04 , H04L51/046 , H04L51/38 , H04L63/08 , H04L63/10 , H04W4/12 , H04W4/14
Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.
Abstract translation: 可能会提供新的工具和技术来实现消息驱动的数据更新。 在一些实施例中，服务器可以生成包含数据更新的线性（例如，短消息服务（“SMS”））消息，并且可以通过线性消息通信网络将线性消息发送到用户设备。 用户设备可以接收包含数据更新的线性消息，并且可以基于线性消息的格式将线性消息从从显示给用户的常规（即仅消息）线性消息的队列转发到 翻译器或应用编程接口（“API”）。 转换器或API可以解析线性消息中的数据更新（在某些情况下，组合多个线性消息中的数据更新，解密数据更新等）以产生数据格式的数据更新，然后将其再传送到一个 或更多识别的应用程序在用户设备上运行以更新这些应用。
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公开(公告)号：US09292402B2
公开(公告)日：2016-03-22
申请号：US13863106
申请日：2013-04-15
Applicant: CenturyLink Intellectual Property LLC
Inventor： Ramapriya Mallige , Santhosh Plakkatt , Manoj Ramchandra , Viswanath Seetharam
CPC classification number: G06F11/3003 , G06F11/0706 , G06F11/0751 , G06F11/0781 , G06F11/0793 , G06F11/3409 , G06F2201/81 , G06F2201/865
Abstract: Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and/or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and/or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.
Abstract translation: 提供更强大的应用服务管理解决方案的新型工具和技术。 一些这样的解决方案提供用于管理软件应用程序的服务管理框架。 在某些情况下，该框架可以包括多种工具来检测和/或补救各种不同级别的应用程序问题。 另一方面，一些解决方案可以定义多个应用程序生命周期阶段，从轻微损伤到灾难性故障。 对于每个这样的阶段，服务管理框架可以定义一个或多个诊断标准和/或可以采取的一个或多个校正动作来补救应用程序的次优条件。
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公开(公告)号：US20190238491A1
公开(公告)日：2019-08-01
申请号：US16378332
申请日：2019-04-08
Applicant: CenturyLink Intellectual Property LLC
Inventor： Srikanth Nayak , Santhosh Plakkatt
Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.
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公开(公告)号：US20140310564A1
公开(公告)日：2014-10-16
申请号：US13863106
申请日：2013-04-15
Applicant: CENTURYLINK INTELLECTUAL PROPERTY LLC
Inventor： Ramapriya Mallige , Santhosh Plakkatt , Manoj Ramchandra , Viswanath Seetharam
IPC: G06F11/30
CPC classification number: G06F11/3003 , G06F11/0706 , G06F11/0751 , G06F11/0781 , G06F11/0793 , G06F11/3409 , G06F2201/81 , G06F2201/865
Abstract: Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and/or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and/or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.
Abstract translation: 提供更强大的应用服务管理解决方案的新型工具和技术。 一些这样的解决方案提供用于管理软件应用程序的服务管理框架。 在某些情况下，该框架可以包括多种工具来检测和/或补救各种不同级别的应用程序问题。 另一方面，一些解决方案可以定义多个应用程序生命周期阶段，从轻微损伤到灾难性故障。 对于每个这样的阶段，服务管理框架可以定义一个或多个诊断标准和/或可以采取的一个或多个校正动作来补救应用程序的次优条件。
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