公开(公告)号：US20250103620A1

公开(公告)日：2025-03-27

申请号：US18977366

申请日：2024-12-11

Applicant: Twilio Inc.

Inventor： Luke Percival DE OLIVEIRA ,  Umair Akeel ,  Alfredo Láinez Rodrigo ,  Nicolas Acosta Amador ,  Sahil Kumar ,  Liat Barda Dremer ,  Byeongung Ahn ,  Tyler Cole

IPC: G06F16/332 ,  G06F16/383 ,  G06F40/169 ,  G06F40/295 ,  G06N20/00 ,  G10L15/26

Abstract: Methods, systems, and computer programs are presented for searching the content of voice conversations. The conversations are translated into text and analysis of the conversation is performed to identify information in the conversation. The information identified includes turns taking data in the conversation and states identified within each state. A powerful user interface (UI) is provided to review the conversations and add annotations that tag the different turns. Additionally, parameter values are extracted from the text. A powerful search engine is provided with multiple search options, such as searching for text, searching by state within the conversation, searching by parameters extracted from the conversation, or a combination thereof.