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    ERROR ASSISTANCE USING HEADS-UP DISPLAY
    2.
    发明申请
    ERROR ASSISTANCE USING HEADS-UP DISPLAY 审中-公开
    使用头戴式显示屏进行错误帮助

    公开(公告)号：US20160344877A1

    公开(公告)日：2016-11-24

    申请号：US14719255

    申请日：2015-05-21

    Applicant: TOSHIBA AMERICA BUSINESS SOLUTIONS, INC.

    Inventor： Jose Altamirano ,  Marianne Kodimer

    IPC: H04N1/00 ,  H04N1/32

    CPC classification number: H04N1/00079 ,  H04N1/00015 ,  H04N1/0005 ,  H04N1/00129 ,  H04N1/00331 ,  H04N1/00334 ,  H04N1/00342 ,  H04N1/00469 ,  H04N1/00477 ,  H04N1/00493 ,  H04N1/32662 ,  H04N2201/0003 ,  H04N2201/0082 ,  H04N2201/0091 ,  H04N2201/0094 ,  H04N2201/0096

    Abstract: According to one embodiment, a system for providing error assistance for a device is disclosed. The error assistance is provided to an optical head-mounted display (OHMD) of a user. The system includes a server configured to receive an input, including one or more identifiers for the device, from the OHMD of the user or a mobile device of the user. The identifiers may include at least one of a serial number of the device, an identifier scanned from a tag of the device, and an error code identifying the device error. The server identifies the device and device error based on the identifiers. The server determines instructions for fixing the device error and generates an augmented display to provide on the OHMD of the user. The augmented display includes an image, icon, text, audio, or video, representative of a part of the device or an instruction for repairing the device.

    Abstract translation: 根据一个实施例，公开了一种用于为设备提供错误辅助的系统。 向用户的光学头戴式显示器（OHMD）提供错误辅助。 该系统包括被配置为从用户的OHMD或用户的移动设备接收包括设备的一个或多个标识符的输入的服务器。 标识符可以包括设备的序列号，从设备的标签扫描的标识符和识别设备错误的错误代码中的至少一个。 服务器根据标识符识别设备和设备错误。 服务器确定用于修复设备错误的指令，并生成增强显示以在用户的​​OHMD上提供。 增强显示器包括表示设备的一部分的图像，图标，文本，音频或视频或用于修复设备的指令。

    METHOD FOR MANAGING A PLURALITY OF IMAGE PROCESSING DEVICES, COMPUTER-PROGRAM PRODUCT, FLEET MANAGEMENT SYSTEM, MOBILE DEVICE, AND MONITORING DEVICE THEREFOR
    6.
    发明申请
    METHOD FOR MANAGING A PLURALITY OF IMAGE PROCESSING DEVICES, COMPUTER-PROGRAM PRODUCT, FLEET MANAGEMENT SYSTEM, MOBILE DEVICE, AND MONITORING DEVICE THEREFOR 审中-公开
    管理图像处理设备，计算机程序产品，FLEET管理系统，移动设备及其监控设备的方法

    公开(公告)号：US20140333966A1

    公开(公告)日：2014-11-13

    申请号：US14340293

    申请日：2014-07-24

    Applicant: OCE-TECHNOLOGIES B.V.

    Inventor： Robertus P.E.H. HEEMELS

    IPC: H04N1/00

    CPC classification number: H04N1/00029 ,  G03G15/5079 ,  G03G2215/00025 ,  G06F3/1204 ,  G06F3/1229 ,  G06F3/1285 ,  H04N1/00061 ,  H04N2201/0003

    Abstract: The present invention relates to a method for managing a plurality of image processing devices, comprising the steps of: an image processing device sending a status update to a monitoring device, the monitoring device collecting status updates received from image processing devices; in response to a predetermined event generating a work list based on the collected status updates; sending the work list to a mobile device; and communicating the work list on the mobile device. In a specific embodiment generating the work list comprises: including from a predefined list of image processing devices, image processing devices for which a status has been received that signifies that the device requires attendance, either immediately or in the near future. In a more specific embodiment, it is determined that an image processing device requires attendance by comparing the status updates received from the image processing device to a predefined list of statuses for which it is known that the status signifies that attendance is required or not.

    Abstract translation: 本发明涉及一种用于管理多个图像处理设备的方法，包括以下步骤：向监视设备发送状态更新的图像处理设备，监视设备收集从图像处理设备接收的状态更新; 响应于基于所收集的状态更新产生工作列表的预定事件; 将工作列表发送到移动设备; 并在移动设备上传送工作列表。 在产生工作列表的具体实施例中，包括：立即或在不久的将来，从图像处理设备的预定义列表中包括已经接收到表示设备需要出席的状态的图像处理设备。 在更具体的实施例中，通过将从图像处理设备接收到的状态更新与预定义的状态列表进行比较来确定图像处理设备需要出席，其状态表示该状态表示需要出席。

    REMOTE SUPPORT APPARATUS, ELECTRONIC APPARATUS, REMOTE SUPPORT METHOD, AND STORAGE MEDIUM
    7.
    发明申请
    REMOTE SUPPORT APPARATUS, ELECTRONIC APPARATUS, REMOTE SUPPORT METHOD, AND STORAGE MEDIUM 审中-公开

    公开(公告)号：US20180115655A1

    公开(公告)日：2018-04-26

    申请号：US15851290

    申请日：2017-12-21

    Applicant: CANON KABUSHIKI KAISHA

    Inventor： Kenta Fukushima

    IPC: H04N1/00 ,  G06F11/07

    CPC classification number: H04N1/00061 ,  G06F11/0733 ,  G06F11/0784 ,  H04N1/00015 ,  H04N1/00053 ,  H04N1/00076 ,  H04N1/00079 ,  H04N1/00084 ,  H04N2201/0003 ,  H04N2201/0094

    Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.

    ABNORMAL NOISE OPERATION CONTROL DEVICE, IMAGE FORMING APPARATUS, ABNORMAL NOISE OPERATION CONTROL METHOD, AND NON-TRANSITORY RECORDING MEDIUM
    8.
    发明申请
    ABNORMAL NOISE OPERATION CONTROL DEVICE, IMAGE FORMING APPARATUS, ABNORMAL NOISE OPERATION CONTROL METHOD, AND NON-TRANSITORY RECORDING MEDIUM 审中-公开
    异常噪声操作控制装置，图像形成装置，异常噪声操作控制方法和非记录记录介质

    公开(公告)号：US20160112602A1

    公开(公告)日：2016-04-21

    申请号：US14870079

    申请日：2015-09-30

    Applicant: Yoshiaki KAWAI

    Inventor： Yoshiaki KAWAI

    IPC: H04N1/32 ,  H04N1/46 ,  H04N1/00

    CPC classification number: H04N1/32635 ,  H04N1/00015 ,  H04N1/00029 ,  H04N1/00082 ,  H04N1/00925 ,  H04N1/46 ,  H04N2201/0003 ,  H04N2201/0094

    Abstract: An abnormal noise operation control device includes an abnormal noise storage device to store an abnormal noise at the time of a fault of an apparatus in advance, an operation noise acquisition device to acquire an operation noise of the apparatus, an audible sound determination device to determine whether or not the operation noise acquired is audible sound, discomfort noise determination device to determine whether or not the audible sound is a discomfort noise, a fault determination device to determine whether or not the operation noise is abnormal by comparing the operation noise with the abnormal noise, an abnormal noise cause determination device to identify a part causing the operation noise determined as at least one of the discomfort noise and the abnormal noise, and an abnormal noise countermeasures device to restrict operations that use the part and allow operations that do not use the part.

    Abstract translation: 异常噪声运转控制装置包括异常噪声存储装置，用于在装置发生故障时预先存储异常噪声，操作噪声获取装置，用于获取装置的操作噪声，声音判定装置，用于确定 是否获取的操作噪声是可听见的声音，不适噪声确定装置，用于确定可听见的声音是否是不适噪声;故障确定装置，通过将操作噪声与异常进行比较来确定操作噪声是否异常 异常噪声原因确定装置识别导致作为不适噪声和异常噪声中的至少一个的操作噪声的部分，以及异常噪声对策装置，以限制使用该部分的操作并允许不使用的操作 那个部分。

    Remote support apparatus, electronic apparatus, remote support method, and storage medium
    9.
    发明授权
    Remote support apparatus, electronic apparatus, remote support method, and storage medium 有权
    远程支持设备，电子设备，远程支持方法和存储介质

    公开(公告)号：US09232082B2

    公开(公告)日：2016-01-05

    申请号：US14462229

    申请日：2014-08-18

    Applicant: CANON KABUSHIKI KAISHA

    Inventor： Kenta Fukushima

    IPC: G06F15/00 ,  H04N1/00 ,  G06F11/07

    CPC classification number: H04N1/00061 ,  G06F11/0733 ,  G06F11/0784 ,  H04N1/00015 ,  H04N1/00053 ,  H04N1/00076 ,  H04N1/00079 ,  H04N1/00084 ,  H04N2201/0003 ,  H04N2201/0094

    Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.

    Abstract translation: 一种图像形成装置，包括能够为要求支持的用户执行不同的支持处理的多个处理单元，以及由操作者操作的远程支持装置经由通信路径连接。 远程支持设备使用所选择的处理单元向图像形成设备发送执行支持的请求，或者将处理单元切换到所选择的特定处理单元和执行支持的请求。 图像形成装置允许跟随请求的处理单元执行支持，以执行支持，并且根据切换处理单元的请求切换处理单元，以允许切换处理单元执行支持。 此外，图像形成装置将执行的支持的结果返回应该返回的结果到远程支持装置。

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