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公开(公告)号：DE60001765D1
公开(公告)日：2003-04-30
申请号：DE60001765
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
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公开(公告)号：CA2308694A1
公开(公告)日：2000-11-25
申请号：CA2308694
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BALL THOMAS J , TUCKEY CURTIS DUANE , BENEDIKT MICHAEL ABRAHAM , REHOR KENNETH G , MATAGA PETER ANDREW , PUCHOL CARLOS MIGUEL
Abstract: A sender creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structur e of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchica l menu structure which, when the message is presented to the recipient by a messaging system, offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to whic h the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associat ed with the structure of the message.
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公开(公告)号：CA2280331C
公开(公告)日：2005-08-02
申请号：CA2280331
申请日：1999-08-17
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BROWN MICHAEL KENNETH , REHOR KENNETH G , SCHMULT BRIAN CARL , TUCKEY CURTIS DUANE
Abstract: A platform for implementing interactive voice response (IVR) applications ov er the Internet or other type of network includes a speech synthesizer, a gramm ar generator and a speech recognizer. The speech synthesizer generates speech which characterizes the structure and content of a web page retrieved over the network. The speech is delivered to a user via a telephone or other type of audio interfa ce device. The grammar generator utilizes textual information parsed from the retrieved web page to produce a grammar. The grammar is supplied to the speech recognizer and used to interpret voice commands and other speech input generated by the user. The platform may also include a voice processor which determines which of a number of predefined models best characterized a given retrieved page, such that the process of generating an appropriate verbal description of the page is considerably simplified. The speech synthesizer, grammar generator, speech recognizer and other elements of the IVR platform may be operated by a Internet Service Provider (ISP), thereby allowing the general Internet population to create interactive voice response application s without acquiring their own IVR equipment.
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公开(公告)号：DE60001765T2
公开(公告)日：2004-02-05
申请号：DE60001765
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
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