-
公开(公告)号：JP2001159968A
公开(公告)日：2001-06-12
申请号：JP2000260177
申请日：2000-08-30
Applicant: LUCENT TECHNOLOGIES INC
Inventor： LAUFER KONSTANTINE , BALL THOMAS J , PETER JOHN DANIERUSEN , JAGADEESAN LALITA J , MATAGA PETER ANDREW , REHOR KENNETH G
IPC: G06F3/16 , G06F3/023 , G06F3/048 , G06F9/44 , G06F17/27 , G06F17/28 , G06Q40/00 , G10L15/00 , G10L15/18 , G10L15/22 , G10L15/28
Abstract: PROBLEM TO BE SOLVED: To provide a method and a device for providing interactive service with multiple interfaces. SOLUTION: The interactive service using module technique is provided. Support of understanding and dialogue of natural languages with a user is facilitated by applying the technique to an interface to enable inputs in different order, incomplete information, correction of information and return of control to the previous service event. The support is realized by using single interactive service logic using a reaction restriction graph. A node includes a restriction set regarding events in the graph. Specifically, the control proceeds from the node to a derivative node only when all restrictions in the set are satisfied. The incomplete information and the correction of information are supported respectively by supporting the input in different order, in addition, promptly evaluating the restrictions in the set and updating information in the set when a new piece of information is received by a single restriction set. Labeling to the node and the return of control to the previous node are enabled by using the graph.
-
公开(公告)号：JP2000137596A
公开(公告)日：2000-05-16
申请号：JP28397199
申请日：1999-10-05
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BROWN MICHAEL KENNETH , REHOR KENNETH G , SCHMULT BRIAN CARL , TUCKEY CURTIS DUANE
Abstract: PROBLEM TO BE SOLVED: To realize interactive voice resonse(IVR) application through the Internet. SOLUTION: An IVR platform 102 includes a voice synthesizer 116, a grammar generator 120 and a voice recognizer 122. The voice synthesizer 116 generates a voice for characterizing the structure and contents of a web to be acquired through a network. The voice is sent to a user through an audio interface device 108 such as a telephone set. The grammar generator 120 generates grammar by using text information analyzed from an acquired web page. The grammar is supplied to the voice recognizer 122 and used for interpreting a voice command generated by the user. It is also possible to partially or completely precompile the grammar generated by the grammar generator 120.
-
公开(公告)号：JP2001166863A
公开(公告)日：2001-06-22
申请号：JP2000260176
申请日：2000-08-30
Applicant: LUCENT TECHNOLOGIES INC
Inventor： LAUFER KONSTANTINE , BALL THOMAS J , PETER JOHN DANIERUSEN , JAGADEESAN LALITA J , MATAGA PETER ANDREW , REHOR KENNETH G
Abstract: PROBLEM TO BE SOLVED: To provide a method and a device for providing an interactive service with plural interfaces. SOLUTION: Support of understanding and dialogue of a natural language with a user is facilitated by enabling the user to provide information to exceed the one to be required for service and adapting a module technique to an interface 204 to enable an input in different order, incomplete information, correction of the information and return of control to the previous service point. The support is realized by using a single interactive service logic 201 using a reaction restriction graph in relation to a service monitor 202. Bi-directional service logic structure to use a form of a graph of event drive including restriction to an event in a node is adopted in the graph. This service monitor manages communication between a service logic device and the plural user interfaces and provides communication mechanism in a form called 'look ahead'.
-
公开(公告)号：DE60000361D1
公开(公告)日：2002-10-02
申请号：DE60000361
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
-
公开(公告)号：DE60000064T2
公开(公告)日：2002-08-22
申请号：DE60000064
申请日：2000-03-22
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BALL THOMAS J , DANIELSEN PETER JOHN , MATAGA PETER ANDREW , REHOR KENNETH G
Abstract: Interactive voice response (IVR) services are provided to an end user at a telephone terminal (201) connected to the PSTN (202) through a telephone/IP server (205) that serves as an interface between the PSTN and an IP network (204) such as the Internet. A first IVR service is provided by a web server (203) running a service logic (207) for that service, which produces pages formatted in a phone markup language (PML) in response to an HTTP request sent over the IP network by the telephone/IP server to the web server at the URL address associated with the service. These pages represent an interactive dialog for that first service, which when received by the telephone/IP server, are translated and converted to audio by an interpreter (206) for audio presentation to the end user. The end user's responses, either verbal or touch-tone, to questions posed during the dialog are collected by the telephone/IP server, translated, and forwarded to the web server. Hyperlinks to a second IVR service offered on a web server (208) at a different URL address are embedded and associated with a specific question or statement in a PML-formatted page produced by the first service. When the end user affirmatively responds to that statement or question through a verbal or touch-tone input, the telephone/IP server translates that response as a "click" on the hyperlink and establishes a virtual connection to the hyperlinked URL address of the web server providing the second service. Further, information associated with the end user's interaction with the first service, such as his identity, PIN, and/or zip code, is transferred to the second service by means of a cookie, URL encoding or other information transference mechanism, to provide an audio experience that seamlessly transfers the end user from the first service to the second.
-
Patent Agency Ranking
公开(公告)号：CA2308979A1
公开(公告)日：2000-11-25
申请号：CA2308979
申请日：2000-05-16
Applicant: LUCENT TECHNOLOGIES INC
Inventor： MATAGA PETER ANDREW , PUCHOL CARLOS MIGUEL , REHOR KENNETH G , BENEDIKT MICHAEL ABRAHAM , TUCKEY CURTIS DUANE , BALL THOMAS J
Abstract: A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associated with the structure of the message.
-
公开(公告)号：CA2307874C
公开(公告)日：2003-07-29
申请号：CA2307874
申请日：2000-05-04
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BALL THOMAS J , BENEDIKT MICHAEL ABRAHAM , REHOR KENNETH G , PUCHOL CARLOS MIGUEL , MATAGA PETER ANDREW , TUCKEY CURTIS DUANE
Abstract: A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structur e of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the messag e, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to t he recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structur e and the inherent embedded instructions associated with the structure of the message.
-
公开(公告)号：CA2300587A1
公开(公告)日：2000-09-30
申请号：CA2300587
申请日：2000-03-13
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BALL THOMAS J , DANIELSEN PETER JOHN , MATAGA PETER ANDREW , REHOR KENNETH G
Abstract: Interactive voice response (IVR) services are provided to an end user at a telephone terminal connected to the PSTN through a telephone/IP server that serves as an interface between the PSTN and an IP network such as the Internet. A first IVR service is provided by a web server running a service logic for that service, which produces pages formatted in a phone markup language (PML) in response to an HTTP request sent over the IP network by the telephone/IP server to the w eb server at the URL address associated with the service. These pages represent an interactive dialog for that first service, which when received by the telephone/IP server, are translated and converted to audio by an interpreter for audio presentation to the end user. The end users responses, either verbal or touch-tone, to questions posed during the dialog are collected by the telephone/IP server, translated , and forwarded to the web server. Hyperlinks to a second IVR service offered on a web server at a different URL address are embedded and associated with a specifi c question or statement in a PML-formatted page produced by the first service. When the end user affirmatively responds to that statement or question through a verbal or touch-tone input, the telephone/IP server translates that response as a "click" on the hyperlink and establishes a virtual connection to the hyperlinked URL addres s of the web server providing the second service. Further, information associated wit h the end users interaction with the first service, such as his identity, PIN, and/or zip code, is transferred to the second service by means of a cookie, URL encoding or other information transference mechanism, to provide an audio experience that seamlessly transfers the end user from the first service to the second.
-
公开(公告)号：CA2280331A1
公开(公告)日：2000-04-06
申请号：CA2280331
申请日：1999-08-17
Applicant: LUCENT TECHNOLOGIES INC
Inventor： SCHMULT BRIAN CARL , REHOR KENNETH G , TUCKEY CURTIS DUANE , BROWN MICHAEL KENNETH
Abstract: A platform for implementing interactive voice response (IVR) applications over the Internet or other type of network includes a speech synthesizer, a grammar generator and a speech recognizer. The speech synthesizer generates speech which characterizes the structure and content of a web page retrieved over the network. The speech is delivered to a user via a telephone or other type of audio interface device. The grammar generator utilizes textual information parsed from the retrieved web page to produce a grammar. The grammar is supplied to the speech recognizer and used to interpret voice commands and other speech input generated by the user. The platform may also include a voice processor which determines which of a number of predefined models best characterized a given retrieved page, such that the process of generating an appropriate verbal description of the page is considerably simplified. The speech synthesizer, grammar generator, speech recognizer and other elements of the IVR platform may be operated by a Internet Service Provider (ISP), thereby allowing the general Internet population to create interactive voice response applications without acquiring their own IVR equipment.
-
公开(公告)号：DE60000361T2
公开(公告)日：2003-07-31
申请号：DE60000361
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
-
-
-
-
-
-
-
-
-
Search Results
20
records
(took 0.023 seconds)
