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公开(公告)号：JP2000137596A
公开(公告)日：2000-05-16
申请号：JP28397199
申请日：1999-10-05
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BROWN MICHAEL KENNETH , REHOR KENNETH G , SCHMULT BRIAN CARL , TUCKEY CURTIS DUANE
Abstract: PROBLEM TO BE SOLVED: To realize interactive voice resonse(IVR) application through the Internet. SOLUTION: An IVR platform 102 includes a voice synthesizer 116, a grammar generator 120 and a voice recognizer 122. The voice synthesizer 116 generates a voice for characterizing the structure and contents of a web to be acquired through a network. The voice is sent to a user through an audio interface device 108 such as a telephone set. The grammar generator 120 generates grammar by using text information analyzed from an acquired web page. The grammar is supplied to the voice recognizer 122 and used for interpreting a voice command generated by the user. It is also possible to partially or completely precompile the grammar generated by the grammar generator 120.
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公开(公告)号：DE60000361D1
公开(公告)日：2002-10-02
申请号：DE60000361
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
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公开(公告)号：CA2308979A1
公开(公告)日：2000-11-25
申请号：CA2308979
申请日：2000-05-16
Applicant: LUCENT TECHNOLOGIES INC
Inventor： MATAGA PETER ANDREW , PUCHOL CARLOS MIGUEL , REHOR KENNETH G , BENEDIKT MICHAEL ABRAHAM , TUCKEY CURTIS DUANE , BALL THOMAS J
Abstract: A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associated with the structure of the message.
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公开(公告)号：CA2307874C
公开(公告)日：2003-07-29
申请号：CA2307874
申请日：2000-05-04
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BALL THOMAS J , BENEDIKT MICHAEL ABRAHAM , REHOR KENNETH G , PUCHOL CARLOS MIGUEL , MATAGA PETER ANDREW , TUCKEY CURTIS DUANE
Abstract: A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structur e of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the messag e, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to t he recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structur e and the inherent embedded instructions associated with the structure of the message.
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公开(公告)号：CA2280331A1
公开(公告)日：2000-04-06
申请号：CA2280331
申请日：1999-08-17
Applicant: LUCENT TECHNOLOGIES INC
Inventor： SCHMULT BRIAN CARL , REHOR KENNETH G , TUCKEY CURTIS DUANE , BROWN MICHAEL KENNETH
Abstract: A platform for implementing interactive voice response (IVR) applications over the Internet or other type of network includes a speech synthesizer, a grammar generator and a speech recognizer. The speech synthesizer generates speech which characterizes the structure and content of a web page retrieved over the network. The speech is delivered to a user via a telephone or other type of audio interface device. The grammar generator utilizes textual information parsed from the retrieved web page to produce a grammar. The grammar is supplied to the speech recognizer and used to interpret voice commands and other speech input generated by the user. The platform may also include a voice processor which determines which of a number of predefined models best characterized a given retrieved page, such that the process of generating an appropriate verbal description of the page is considerably simplified. The speech synthesizer, grammar generator, speech recognizer and other elements of the IVR platform may be operated by a Internet Service Provider (ISP), thereby allowing the general Internet population to create interactive voice response applications without acquiring their own IVR equipment.
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Patent Agency Ranking
公开(公告)号：DE60000361T2
公开(公告)日：2003-07-31
申请号：DE60000361
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
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公开(公告)号：CA2308979C
公开(公告)日：2003-06-10
申请号：CA2308979
申请日：2000-05-16
Applicant: LUCENT TECHNOLOGIES INC
Inventor： MATAGA PETER ANDREW , BALL THOMAS J , BENEDIKT MICHAEL ABRAHAM , REHOR KENNETH G , PUCHOL CARLOS MIGUEL , TUCKEY CURTIS DUANE
Abstract: A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structur e of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the messag e, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to t he recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structur e and the inherent embedded instructions associated with the structure of the message.
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公开(公告)号：CA2307874A1
公开(公告)日：2000-11-25
申请号：CA2307874
申请日：2000-05-04
Applicant: LUCENT TECHNOLOGIES INC
Inventor： TUCKEY CURTIS DUANE , REHOR KENNETH G , PUCHOL CARLOS MIGUEL , BALL THOMAS J , BENEDIKT MICHAEL ABRAHAM , MATAGA PETER ANDREW
Abstract: A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associated with the structure of the message.
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公开(公告)号：DE60042714D1
公开(公告)日：2009-09-24
申请号：DE60042714
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
Inventor： BALL THOMAS J , BENEDIKT MICHAEL ABRAHAM , MATAGA PETER ANDREW , PUCHOL CARLOS MIGUEL , REHOR KENNETH G , TUCKEY CURTIS DUANE
Abstract: A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associated with the structure of the message.
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公开(公告)号：CA2308694C
公开(公告)日：2003-08-05
申请号：CA2308694
申请日：2000-05-15
Applicant: LUCENT TECHNOLOGIES INC
Inventor： TUCKEY CURTIS DUANE , REHOR KENNETH G , PUCHOL CARLOS MIGUEL , BENEDIKT MICHAEL ABRAHAM , BALL THOMAS J , MATAGA PETER ANDREW
Abstract: A sender creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structur e of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchica l menu structure which, when the message is presented to the recipient by a messaging system, offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to whic h the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associat ed with the structure of the message.
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