公开(公告)号：KR100827304B1

公开(公告)日：2008-05-06

申请号：KR1020070139263

申请日：2007-12-27

Applicant: 대한민국(관세청장)

Inventor： 성윤갑 ,  박진헌 ,  손병조 ,  김기영 ,  민수식 ,  김종호 ,  이석문 ,  양승혁 ,  조정훈 ,  박상준 ,  김태용

IPC: G06Q10/06 ,  G06Q40/00

CPC classification number: G06Q10/06311 ,  G06Q10/06398 ,  G06Q40/10

Abstract: A method for solving problems based on a six-sigma method is provided to offer a simpler troubleshooting roadmap than the usual six-sigma method and secure experts for solving needs for tariff and custom services. A management server secures internal and external requirements of a system through information infrastructure of the system and secures subjects extracted by reflecting the secured requirements. The management server secures experts selected for performing the subjects through the information infrastructure. The management server secures a result of the subjects performed based on a six-sigma method through the information infrastructure. The management server monitors an improvement state of related business processes, unfinished subjects, and the subjects to be implemented through the information infrastructure. The management server evaluates a performance level, an attainment level, and an outcome of the performed subjects through the information infrastructure. The external requirements secured through a CRM(Customer Relationship Management) server and the internal requirements secured through a CKM(Customer Knowledge Management) server are extracted as the subject.

Abstract translation: 提供了一种基于六西格玛法解决问题的方法，以提供比通常的六西格玛方法更简单的故障排除路线图和安全专家，以解决关税和定制服务的需求。 管理服务器通过系统的信息基础设施保护系统的内部和外部要求，并通过反映安全要求来确保提取的对象。 管理服务器通过信息基础设施确保选择用于执行主题的专家。 管理服务器通过信息基础设施确保基于六西格玛法执行的对象的结果。 管理服务器监视相关业务流程，未完成主题以及通过信息基础设施实现的主题的改进状态。 管理服务器通过信息基础设施评估绩效水平，成就水平和所执行科目的成果。 通过CRM（客户关系管理）服务器获得的外部要求和通过CKM（客户知识管理）服务器保护的内部要求被提取为主题。