公开(公告)号：KR100827304B1

公开(公告)日：2008-05-06

申请号：KR1020070139263

申请日：2007-12-27

Applicant: 대한민국(관세청장)

Inventor： 성윤갑 ,  박진헌 ,  손병조 ,  김기영 ,  민수식 ,  김종호 ,  이석문 ,  양승혁 ,  조정훈 ,  박상준 ,  김태용

IPC: G06Q10/06 ,  G06Q40/00

CPC classification number: G06Q10/06311 ,  G06Q10/06398 ,  G06Q40/10

Abstract: A method for solving problems based on a six-sigma method is provided to offer a simpler troubleshooting roadmap than the usual six-sigma method and secure experts for solving needs for tariff and custom services. A management server secures internal and external requirements of a system through information infrastructure of the system and secures subjects extracted by reflecting the secured requirements. The management server secures experts selected for performing the subjects through the information infrastructure. The management server secures a result of the subjects performed based on a six-sigma method through the information infrastructure. The management server monitors an improvement state of related business processes, unfinished subjects, and the subjects to be implemented through the information infrastructure. The management server evaluates a performance level, an attainment level, and an outcome of the performed subjects through the information infrastructure. The external requirements secured through a CRM(Customer Relationship Management) server and the internal requirements secured through a CKM(Customer Knowledge Management) server are extracted as the subject.

Abstract translation: 提供了一种基于六西格玛法解决问题的方法，以提供比通常的六西格玛方法更简单的故障排除路线图和安全专家，以解决关税和定制服务的需求。 管理服务器通过系统的信息基础设施保护系统的内部和外部要求，并通过反映安全要求来确保提取的对象。 管理服务器通过信息基础设施确保选择用于执行主题的专家。 管理服务器通过信息基础设施确保基于六西格玛法执行的对象的结果。 管理服务器监视相关业务流程，未完成主题以及通过信息基础设施实现的主题的改进状态。 管理服务器通过信息基础设施评估绩效水平，成就水平和所执行科目的成果。 通过CRM（客户关系管理）服务器获得的外部要求和通过CKM（客户知识管理）服务器保护的内部要求被提取为主题。

公开(公告)号：KR100842231B1

公开(公告)日：2008-07-01

申请号：KR1020070139308

申请日：2007-12-27

Applicant: 대한민국(관세청장)

Inventor： 성윤갑 ,  박진헌 ,  손병조 ,  김기영 ,  이돈현 ,  민수식 ,  김종호 ,  전민식 ,  이석문 ,  양승혁 ,  김명섭 ,  조정훈 ,  조점술 ,  김종렬 ,  노명환 ,  조철 ,  문성환

IPC: G06Q10/06 ,  G06Q10/04

CPC classification number: G06Q10/0631 ,  G06Q10/04 ,  G06Q10/06398

Abstract: An integrated performance management system is provided to evaluate and manage result efficiently by evaluating and managing the result automatically according to a result index set to each part or member of a customs administration organization. An outcome monitoring module(300) generates, stores, and monitors strategy and target for managing an outcome. An outcome index information module(400) extracts/registers an outcome index item, and sets up a formula for calculating the related outcome by adjusting weight of each outcome index. An outcome target information module(500) sets up a target value to each outcome index, and estimates and analyzes attainment of the set target value. An outcome result information module(600) generates a result by linking with the outcome index and verifies the result by using a linked system(900). An outcome evaluation information module(700) sets up an evaluation standard to each unit organization or period, performs evaluation according to the set evaluation standard, and analyzes a score of the evaluated result. An objection reception information module(800) receives an objection from a user, and provides progress and handling statuses of the received objection.

Abstract translation: 提供综合绩效管理系统，根据为海关管理机构的每个部分或成员设定的结果指标自动评估和管理结果，有效地评估和管理结果。 结果监控模块（300）生成，存储和监视用于管理结果的策略和目标。 结果索引信息模块（400）提取/注册结果索引项，并通过调整每个结果索引的权重来设置用于计算相关结果的公式。 结果目标信息模块（500）为每个结果指数设置目标值，并估计和分析达到设定的目标值。 结果结果信息模块（600）通过与结果索引链接生成结果，并通过使用链接的系统来验证结果（900）。 结果评估信息模块（700）为每个单位组织或期间设置评估标准，根据设定的评估标准进行评估，并分析评估结果的分数。 异议接收信息模块（800）从用户接收到异议，并且提供所接收的异议的进展和处理状态。