公开(公告)号：WO2004095811A2

公开(公告)日：2004-11-04

申请号：PCT/US2004008892

申请日：2004-03-24

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： TIMMINS TIMOTHY A ,  MILLER JOHN S ,  BAKER NATHAN B ,  HUEY CHRISTOPHER A ,  LJUBICICH PHILIP A

IPC: H04M3/487 ,  H04M3/493 ,  H04M

CPC classification number: H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

Abstract: In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.

Abstract translation: 在多个用户可能与同一帐户相关联的通信系统中，用户的声纹用于识别用户的简档，便于识别用户的偏好而不需要用户的附加信息。 该系统还可以监视对各个用户播放的消息，以控制向用户播放消息。 基于声波纹的用户可以将与同一帐户相关联的用户的呼叫分配给呼叫者发起账单。 可以收集Voiceprint用于在用户与系统注册期间以及在用户与系统之间的对话期间导出声纹样本。 可以基于呼叫系统的电话的类型来设置声纹比较阈值，以补偿噪声。 监控用户的电话号码和/或地址的更改，如果发现更改，则调整阈值。

公开(公告)号：CA2453499A1

公开(公告)日：2004-06-19

申请号：CA2453499

申请日：2003-12-16

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： TIMMINS TIMOTHY A ,  HENRY GARY E ,  BAKER NATHAN B ,  MILLER JOHN S ,  LJUBICICH PHILIP A ,  HUEY CHRISTOPHER A

IPC: H04M3/487

公开(公告)号：CA2434128A1

公开(公告)日：2004-01-08

申请号：CA2434128

申请日：2003-07-02

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： TIMMINS TIMOTHY A ,  HENRY GARY E ,  BAKER NATHAN B

IPC: G06F13/14 ,  G06F13/38 ,  G06F17/30 ,  H04M3/487 ,  H04Q3/00

Abstract: When a user calls an information assistance service to request a desired listing, an operator answering the call may search multiple data sources for the desired listing. Such data sources may include, e.g., a contacts folder associated with the user which is maintained by the information assistance service for the user, a public national directory database and an enterprise directory database. When a listing satisfying the request is returned from the search, the source of the listing is identified. For example, if it is determined that the returned listing comes from a source other than the contacts folder, the listing may be incorporated into the contacts folder in accordance with the invention. The manner in which the listing is incorporated into the contacts folder may depend an a user preference.

公开(公告)号：CA2520879A1

公开(公告)日：2004-11-04

申请号：CA2520879

申请日：2004-03-24

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： MILLER JOHN S ,  BAKER NATHAN B ,  HUEY CHRISTOPHER A ,  LJUBICICH PHILIP A ,  TIMMINS TIMOTHY A

IPC: H04M3/487 ,  H04M3/493 ,  H04M3/42 ,  G10L15/00

Abstract: In communications systems where multiple users may be associated with the sa me account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may b e collected for use in deriving voiceprint samples during registration of a us er with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone callin g the system, to compensate for noise. Changes in phone numbers and/or address es of users are monitored and the threshold is adjusted if changes are found.

公开(公告)号：CA2453501A1

公开(公告)日：2004-06-19

申请号：CA2453501

申请日：2003-12-16

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： TIMMINS TIMOTHY A ,  BAKER NATHAN B ,  MILLER JOHN S

IPC: H04M3/487

公开(公告)号：CA2435427A1

公开(公告)日：2004-01-22

申请号：CA2435427

申请日：2003-07-16

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： BAKER NATHAN B ,  TIMMINS TIMOTHY A

IPC: H04M3/487 ,  H04M15/10

Abstract: A user of an enhanced telecommunications service in accordance with the invention may invoke information assistance while the user is connected to a destination party. The information assistance may include, for example, a concierge-type service feature whereby the user may make restaurant reservations, purchase goods and services, etc. with an operator's assistance. In accordance with an aspect of the invention, a first information assistance center which receives a concierge request from a user also provides information concerning fulfillment of the request to the user, even though the request may be fulfilled by an agent in a second information assistance center, located in a different region than the first information assistance center. In accordance with another aspect of the invention, the operators who handle a user's calls may be rated by the user in terms of their performance. The user's calls may subsequently be assigned to those operators preferred by the user, as reflected by the user's rating thereof. In accordance with yet another aspect of the invention, subscribers to third party services who have no relationship with the provider of the concierge-type service may take advantage of the service through the respective third party services.