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1.发明专利
公开(公告)号：CA2232075C
公开(公告)日：2007-01-09
申请号：CA2232075
申请日：1998-03-13
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： HUEY CHRISTOPHER A , COX PATRICK M , KEPLER MICHAEL A , POWELL A PETER , FILLIGER PAUL W
Abstract: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.
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公开(公告)号：AU3980399A
公开(公告)日：1999-11-29
申请号：AU3980399
申请日：1999-05-11
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： COX PATRICK M , POWELL A PETER , KEPLER MICHAEL A , HUEY CHRISTOPHER A , GIRSCH JOHN E , LEE A SHANNON
Abstract: A method of monitoring call center attendants' assistance to callers is provided in which a call monitor is configured to record interaction between attendants and callers. Such interaction may be recorded for all, or substantially all, calls received at a call center. The reviewer optionally specifies criteria concerning calls that are to be recorded. The call monitor connects to a call center switch after a call attendant logs in. When the attendant receives a call matching the specified criteria, if any, the call monitor records interaction the attendant and the caller to create a call record. In a present embodiment of the invention, the call record is stored on the call monitor in compressed digital format. To replay a call record, the reviewer connects to a web server or other interface through an internetwork connection. From the web server the supervisor selects a call record to be played. The call monitor plays the call recording via streaming audio, across the internetwork connection, on the reviewer's computer.
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公开(公告)号：CA2455931A1
公开(公告)日：2003-02-13
申请号：CA2455931
申请日：2002-07-30
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： POWELL A PETER , TIMMINS TIMOTHY A , COX PATRICK M , ELSEY NICHOLAS J
Abstract: When a caller calls a called party through an information assistance system, the caller is afforded an option to leave a message for the called party in the event that the call cannot be successfully completed. When the called party receives the message from the information assistance system through a subsequent telephone connection, the called party is afforded an option to call the caller back, without first terminating the connection. In a accordance with the invention, the caller may leave the same message for not only the destination number being called, but also other telephone numbers desired by the caller. The inventive message delivery service may also be utilized to perform a wake-up call function, an event reminder function, etc . in accordance with various aspects of the invention.
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4.发明专利
公开(公告)号：CA2232075A1
公开(公告)日：1998-09-13
申请号：CA2232075
申请日：1998-03-13
Applicant: METRO ONE TELECOMMUNICATIONS
Inventor： FILLIGER PAUL W , KEPLER MICHAEL A , POWELL A PETER , HUEY CHRISTOPHER A , COX PATRICK M
Abstract: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.
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