公开(公告)号：US20160021249A1

公开(公告)日：2016-01-21

申请号：US14335640

申请日：2014-07-18

Applicant: EBAY INC.

Inventor： Shailesh Dinkar Govande ,  Madhura Pravin Tipnis

IPC: H04M3/436 ,  H04M3/22 ,  H04W4/16

CPC classification number: H04M3/436 ,  H04M3/2281 ,  H04M3/4365 ,  H04M3/4878 ,  H04M2201/38 ,  H04M2203/2038 ,  H04M2242/15 ,  H04W4/16

Abstract: A system or method is provided to determine and display information to a user based on a telephone conversation of the user. In particular, the system or method may monitor and analyze a telephone conversation of the user to determine the context of the conversation and display appropriate user interface or information to the user without user's intervention or input. In an embodiment, the system or method may monitor the user's interactions with the mobile device to learn the user's preferences and routines for screen display. As such, the system or method may predict or anticipate the user's need for screen display.

Abstract translation: 提供了一种系统或方法，用于基于用户的电话交谈来确定和显示给用户的信息。 特别地，系统或方法可以监视和分析用户的电话会话以确定会话的上下文，并且在没有用户干预或输入的情况下向用户显示适当的用户界面或信息。 在一个实施例中，系统或方法可以监视用户与移动设备的交互以了解用户的偏好和用于屏幕显示的例程。 因此，系统或方法可以预测或预测用户对屏幕显示的需要。

公开(公告)号：US09226121B2

公开(公告)日：2015-12-29

申请号：US13958408

申请日：2013-08-02

Applicant: WhatsApp Inc.

Inventor： Jan Koum ,  Michael B. Donohue ,  Brian Acton ,  Erik James Reed ,  Dima Stukalov

IPC: H04M1/725 ,  H04W4/12 ,  H04L12/58 ,  H04M3/42 ,  H04M3/537 ,  H04M7/00

CPC classification number: H04M3/537 ,  H04L51/043 ,  H04L51/10 ,  H04M1/7255 ,  H04M3/42382 ,  H04M7/0045 ,  H04M7/0051 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2083 ,  H04W4/12

Abstract: A system, apparatus, graphical user interface and methods are provided for conducting electronic voice communications with status notifications. A user of a first portable device executing a communication application selects a multi-function control that automatically initiates an audio recording, which is automatically sent toward another participant of an active communication session when the control is released. The same multi-function control may be used to transmit a textual message. A representation of the recording is displayed on the user's device, with an indicator that changes appearance when the other participant plays the recording. In addition, when one user initiates an audio recording that will be automatically sent to another user, the other user's device is advised of the initiation of recording and displays that status for the other user.

Abstract translation: 提供了用于进行具有状态通知的电子语音通信的系统，装置，图形用户界面和方法。 执行通信应用的第一便携式设备的用户选择自动启动音频记录的多功能控制，当释放控制时，其自动发送到活动通信会话的另一参与者。 可以使用相同的多功能控制来发送文本消息。 记录的表示显示在用户的设备上，当另一个参与者播放记录时，显示器改变外观。 另外，当一个用户发起将被自动发送到另一个用户的音频记录时，建议另一个用户的设备启动记录，并显示另一个用户的状态。

公开(公告)号：US20150350434A1

公开(公告)日：2015-12-03

申请号：US14293219

申请日：2014-06-02

Applicant: Verizon Patent and Licensing Inc.

Inventor： Manah M. Khalil ,  Vijaya R. Challa

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M3/5166 ,  H04M2201/38 ,  H04M2203/401

Abstract: A method may include identifying diverse applications associated with supervision of agent work stations. The method may include generating a unified view interface based on supervisory communications associated with the diverse applications and receiving a request for the unified view interface from a supervisory interface device. The method may include exporting the unified view interface to the supervisory interface device. The method may further include receiving notifications associated with the diverse applications, and sending the notifications to the supervisory interface device.

Abstract translation: 一种方法可以包括识别与代理工作站的监督相关联的各种应用。 该方法可以包括基于与各种应用相关联的监控通信生成统一视图接口，并从监控接口设备接收对统一视图接口的请求。 该方法可以包括将统一视图接口导出到监控接口设备。 该方法还可以包括接收与各种应用相关联的通知，以及将通知发送到监控接口设备。

公开(公告)号：US09185226B2

公开(公告)日：2015-11-10

申请号：US12540859

申请日：2009-08-13

Applicant: Zhiying Jin ,  Wei Xia ,  Gerald Honma ,  Jo Ann Kagawa ,  Jianxiu Hao

Inventor： Zhiying Jin ,  Wei Xia ,  Gerald Honma ,  Jo Ann Kagawa ,  Jianxiu Hao

IPC: G06F7/00 ,  H04M3/533 ,  H04M3/36

CPC classification number: H04M3/533 ,  H04M3/36 ,  H04M2201/38 ,  H04M2203/253

Abstract: A device receives, from a voicemail server, log information associated with voicemail transactions performed by the voicemail server, and determines data elements, of the log information, to be aggregated. The device also aggregates the determined data elements of the log information, determines a time period to provide the aggregated log information to a database for storage, and provides the aggregated log information to the database at the determined time period.

Abstract translation: 设备从语音邮件服务器接收与由语音邮件服务器执行的语音邮件事务相关联的信息，并且确定要聚合的日志信息的数据元素。 设备还聚合确定的日志信息的数据元素，确定将聚合日志信息提供给数据库进行存储的时间段，并在确定的时间段内将聚合的日志信息提供给数据库。

公开(公告)号：US09160852B2

公开(公告)日：2015-10-13

申请号：US14077990

申请日：2013-11-12

Applicant: Castel Communications LLC

Inventor： John Ripa ,  Rachid Cheaib

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G10L25/48 ,  H04M3/523 ,  G10L25/63

CPC classification number: H04M3/5175 ,  G10L25/48 ,  G10L25/63 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/523 ,  H04M2201/12 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2203/401

Abstract: Systems and methods are provided for analyzing conversations between customers and call center agents in real-time. An agent may be located at an agent station having a display screen. A continuous audio feed of the conversation between a customer and an agent may be received. For every second that the customer is speaking, a customer emotion score may be calculated in real-time. A frequency at which calculated customer emotion scores equal or exceed an emotion score threshold during a specified time interval may be calculated in real-time during the conversation. The calculated frequency for the customer may be compared, in real-time, to a plurality of specified frequency thresholds. A visual representation corresponding to a highest of the plurality of specified frequency thresholds that is equaled or exceeded by the calculated frequency for the customer may be displayed in real-time on the display screen of the agent station.

Abstract translation: 提供系统和方法，用于实时分析客户和呼叫中心代理之间的对话。 代理可以位于具有显示屏的代理站。 可以接收客户和代理之间的对话的连续音频馈送。 客户说话的每隔一秒，可以实时计算客户情绪分数。 在指定的时间间隔期间，计算出的客户情绪分数等于或超过情感评分阈值的频率可以在对话期间实时计算。 可以将计算出的客户频率实时地与多个指定的频率阈值进行比较。 可以在代理站的显示屏上实时显示对应于由客户计算的频率相等或超过的多个指定频率阈值中的最高的视觉表示。

公开(公告)号：US09160850B2

公开(公告)日：2015-10-13

申请号：US11279015

申请日：2006-04-07

Applicant: Brady Wiseman ,  Dana Allison

Inventor： Brady Wiseman ,  Dana Allison

IPC: H04M3/51

CPC classification number: H04M3/5166 ,  H04M2201/38 ,  H04M2203/2011

Abstract: The present invention describes a method and system for informing a customer service agent of the details of a service user's interaction with a voice-based knowledge retrieval system. More particularly the invention is directed to a method of informing a customer service agent of details of a user's interaction with a voice retrieval system including the steps of providing a user of a voice retrieval system with a list of one or more information items, playing the one or more information items to the user in response to one or more user inputs, storing a transcript of the user's interaction with the one or more information items, transferring the user from the voice retrieval system to a customer service agent in response to the one or more user inputs; and providing the customer service agent with the transcript of the user's interaction with the one or more information items.

Abstract translation: 本发明描述了一种用于向客户服务代理通知服务用户与基于语音的知识检索系统的交互的细节的方法和系统。 更具体地，本发明涉及一种向客户服务代理通知用户与语音检索系统的交互的细节的方法，包括以下步骤：向语音检索系统的用户提供一个或多个信息项的列表，播放 响应于一个或多个用户输入向用户提供一个或多个信息项，存储用户与所述一个或多个信息项的交互的记录，以响应于所述一个或多个信息将用户从语音检索系统传送到客户服务代理 或更多的用户输入; 以及向所述客户服务代理提供所述用户与所述一个或多个信息项的交互的记录。

公开(公告)号：US20150257177A1

公开(公告)日：2015-09-10

申请号：US14411087

申请日：2013-06-19

Applicant: KYOCERA Corporation

Inventor： Ryohei Shimizu

IPC: H04W76/00 ,  H04M1/725 ,  H04M3/56 ,  H04W4/10

CPC classification number: H04W76/005 ,  H04M1/72519 ,  H04M3/56 ,  H04M3/566 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2207/18 ,  H04W4/10 ,  H04W76/25 ,  H04W76/40 ,  H04W76/45

Abstract: A mobile terminal having a push-to-talk (PTT) function, including: a controller that, upon detection of an operation for terminating a predefined call mode, maintains the predefined call mode for a period of predefined time, and terminates the predefined call mode upon elapse of the period; a display that displays remaining time to termination of the predefined call mode; and a remaining time changer that, upon detection of an operation for changing the remaining time, changes the remaining time according to the operation for changing the remaining time.

Abstract translation: 一种具有即按即说（PTT）功能的移动终端，包括：控制器，当检测到用于终止预定义呼叫模式的操作时，将预定呼叫模式维持预定义时间的一段时间，并终止预定义呼叫 期间过去的模式; 显示停止预定呼叫模式的剩余时间; 以及剩余时间改变器，其在检测到用于改变剩余时间的操作时，根据用于改变剩余时间的操作改变剩余时间。

公开(公告)号：US09106759B2

公开(公告)日：2015-08-11

申请号：US13538702

申请日：2012-06-29

Applicant: Curtis G. Wong ,  Steve C. Glenner

Inventor： Curtis G. Wong ,  Steve C. Glenner

IPC: G06F15/16 ,  H04M1/725 ,  H04M3/493 ,  H04M7/00

CPC classification number: H04L65/60 ,  H04L67/2857 ,  H04M1/72533 ,  H04M3/493 ,  H04M7/006 ,  H04M2201/38 ,  H04M2207/18 ,  H04M2250/64

Abstract: The presently described subject matter allows the user to interactively browse a collection of electronic files, such as a digital photo collection, remotely using a mobile telephone. Files from the collection of electronic files can be directed from the mobile telephone to be sent to a remote display device, where the file can be displayed. Also, a user can record voice and text annotations from the mobile phone to preserve with an electronic file, and which is transported along with the file when it is displayed on a remote display device.

Abstract translation: 目前描述的主题允许用户使用移动电话远程地交互地浏览诸如数字照片集的电子文件的集合。 来自电子文件集合的文件可以从移动电话引导到要发送到可显示该文件的远程显示设备。 此外，用户可以记录来自移动电话的语音和文本注释，以保存电子文件，并且当它被显示在远程显示设备上时与文件一起传送。

公开(公告)号：US20150201061A1

公开(公告)日：2015-07-16

申请号：US14153307

申请日：2014-01-13

Applicant: Cisco Technology, Inc.

Inventor： John A. Toebes ,  Mukul Jain

IPC: H04M1/725 ,  H04M3/02

CPC classification number: H04M3/02 ,  H04M1/274516 ,  H04M3/44 ,  H04M2201/38

Abstract: In one embodiment, a method includes a method includes obtaining dialing information from an application that is an active application on a computing system. The dialing information is displayed on a display screen of the computing system. A least one phone number is identified using the dialing information. The method also includes automatically providing the at least one phone number to a dialing interface of a phone device. The phone device is associated with the computing system.

Abstract translation: 在一个实施例中，一种方法包括一种方法，包括从作为计算系统上的活动应用的应用获得拨号信息。 拨号信息显示在计算系统的显示屏幕上。 使用拨号信息识别至少一个电话号码。 该方法还包括将至少一个电话号码自动提供给电话设备的拨号接口。 电话设备与计算系统相关联。

公开(公告)号：US09071686B2

公开(公告)日：2015-06-30

申请号：US14071033

申请日：2013-11-04

Applicant: Martin K. Moser

Inventor： Martin K. Moser

IPC: H04M11/00 ,  H04M3/42 ,  H04M7/12

CPC classification number: H04M3/42365 ,  H04M3/42195 ,  H04M3/42374 ,  H04M7/1235 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/38

Abstract: A system and method for automated connection triggered by availability status. The present invention includes a method of determining whether a connection request is pending to connect to a previously unavailable party and automatically making the connection now that the party is available. An alternate method includes generating a request to automatically connect to a party when the party becomes available. Application of embodiments of the present invention includes a telephony and/or an internet system.

Abstract translation: 由可用性状态触发的自动连接的系统和方法。 本发明包括一种确定连接请求是否等待连接到之前不可用的一方并且自动使该连接可用的连接的方法。 另一种方法包括在派对可用时生成自动连接到一方的请求。 本发明的实施例的应用包括电话和/或因特网系统。