公开(公告)号：US08442197B1

公开(公告)日：2013-05-14

申请号：US11395558

申请日：2006-03-30

Applicant: Bruce P. Mazza ,  Paul Roller Michaelis

Inventor： Bruce P. Mazza ,  Paul Roller Michaelis

IPC: H04M3/56 ,  H04L12/18 ,  G06F3/00

CPC classification number: H04M3/56 ,  H04L12/18 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/60

Abstract: The present invention is directed, in one embodiment, to the simultaneous streaming of a text representation of a first voice stream from a first call to a telephone for display and transmitting of a second voice stream from a second call to the telephone for audible play to the user.

Abstract translation: 本发明在一个实施例中涉及将第一语音流的文本表示从第一呼叫同时流传送到电话以用于显示第二语音流并将第二语音流从第二呼叫发送到电话以进行声音播放 用户。

公开(公告)号：US08433305B2

公开(公告)日：2013-04-30

申请号：US13623716

申请日：2012-09-20

Applicant: Kyocera Corporation

Inventor： Diego Kaplan ,  Jun Han

IPC: H04M3/42 ,  H04M1/56

CPC classification number: H04M3/42042 ,  H04M1/56 ,  H04M2201/38 ,  H04M2203/252

Abstract: A communication system is provided that enables automated retrieval of caller ID picture information and association with contact information, while still allowing security control over information or images that are sent to the requesting device. The communication system has a wireless device communicating with a picture server. The wireless device receives an incoming call with caller ID information, and determines if a picture is locally stored for the caller. If no picture is locally stored for the caller, then a request is made to retrieve a picture from the picture server. If the picture server has the requested picture, and the wireless device is authorized to receive the picture, then the picture is downloaded to the wireless device, where the picture is associated with contact information for the caller. The picture of the caller will then be automatically displayed when the caller places future calls.

Abstract translation: 提供了一种通信系统，其能够自动检索呼叫者ID图片信息和与联系人信息的关联，同时仍然允许对发送到请求设备的信息或图像进行安全控制。 通信系统具有与图像服务器通信的无线装置。 无线设备用呼叫者ID信息接收来电，并确定是否为呼叫者本地存储了一个图像。 如果没有为呼叫者本地存储图像，则请求从图像服务器检索图像。 如果图像服务器具有所请求的图像，并且无线设备被授权接收图像，则图像被下载到无线设备，其中图像与呼叫者的联系人信息相关联。 当呼叫者将来呼叫时，呼叫者的照片将自动显示。

公开(公告)号：US08422656B2

公开(公告)日：2013-04-16

申请号：US13617535

申请日：2012-09-14

Applicant: Larry B. Pearson ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

Inventor： Larry B. Pearson ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

IPC: H04M7/00

CPC classification number: H04M3/42153 ,  H04M1/2478 ,  H04M1/2745 ,  H04M1/57 ,  H04M1/663 ,  H04M1/665 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/436 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2005

Abstract: Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract translation: 客户沟通可以根据自定义规则进行控制。 条目菜单包括修改现有规则或创建用于控制客户通信的新规则的选项。 初始选择条件菜单包括用于指示是否将使用预先存在的模板构建新的自定义规则或从初始空白规则标准开始的选项。 可以提供用于创建新的自定义规则的预先存在的模板的列表，并且可以接受填充所选模板的输入。 还可以提供用于创建新的自定义规则的初始空白规则标准，包括所选初始条件的初始条件和规则条件。 通信根据存储的新的自定义规则进行处理。

公开(公告)号：US08412164B2

公开(公告)日：2013-04-02

申请号：US13297954

申请日：2011-11-16

Applicant: Michael M. Lee

Inventor： Michael M. Lee

IPC: H04M3/42

CPC classification number: H04M3/4285 ,  H04M3/42102 ,  H04M2201/38 ,  H04M2203/2072

Abstract: Systems and methods for providing user-selectable data when a user is on hold are provided. A communications system can automatically detect when a user is placed on hold. Additionally, a user can indicate when he/she has been placed on hold. After it has been determined that a user is placed on hold, the system can select adaptive information according to predetermined selection criteria and present that adaptive information to the user. A system can also generate contextual data which is related to the content of a current communication and use that contextual data (in addition to any predetermined selection criteria) to select adaptive information that is relevant to a user's communications. Contextual data can be generated before a user is placed on hold by analyzing a communications signal in order to identify keywords that are based on the content of that communication.

Abstract translation: 提供了用户在保持时提供用户可选数据的系统和方法。 通信系统可以自动检测用户何时被置于保持状态。 此外，用户可以指示他/她何时被搁置。 在确定用户被置于保持状态之后，系统可以根据预定的选择标准选择自适应信息，并将该自适应信息呈现给用户。 系统还可以生成与当前通信的内容相关的上下文数据，并且使用该上下文数据（除了任何预定的选择标准之外）来选择与用户的通信相关的自适应信息。 在通过分析通信信号将用户置于保持状态之前，可以生成上下文数据，以便识别基于该通信的内容的关键字。

公开(公告)号：US08406389B2

公开(公告)日：2013-03-26

申请号：US11458843

申请日：2006-07-20

Applicant: Gary Mousseau ,  Mike Lazaridis ,  David Yach ,  Raymond Vander Veen ,  Harry Major ,  Atul Asthana

Inventor： Gary Mousseau ,  Mike Lazaridis ,  David Yach ,  Raymond Vander Veen ,  Harry Major ,  Atul Asthana

IPC: H04M11/00 ,  H04M3/42

CPC classification number: H04M1/72583 ,  H04M3/42059 ,  H04M3/436 ,  H04M3/56 ,  H04M7/0036 ,  H04M7/006 ,  H04M2201/38 ,  H04M2207/18 ,  H04W88/06

Abstract: A system and method for integrating voice and data operations into a single mobile device capable of simultaneously performing data and voice actions. The mobile device working in a network capable of exchanging both cell phone calls and data items to the mobile device. By wearing an earphone or an ear-bud device the user is capable of dealing with voice conversations while working with data centric information related to the current caller. By providing a data-centric device with voice capabilities there is a new range of features that allow incoming data events to trigger outgoing voice events.

公开(公告)号：US20130010944A1

公开(公告)日：2013-01-10

申请号：US13617535

申请日：2012-09-14

Applicant: Larry B. PEARSON ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

Inventor： Larry B. PEARSON ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

IPC: H04M3/42

CPC classification number: H04M3/42153 ,  H04M1/2478 ,  H04M1/2745 ,  H04M1/57 ,  H04M1/663 ,  H04M1/665 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/436 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2005

Abstract: Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract translation: 客户沟通可以根据自定义规则进行控制。 条目菜单包括修改现有规则或创建用于控制客户通信的新规则的选项。 初始选择条件菜单包括用于指示是否将使用预先存在的模板构建新的自定义规则或从初始空白规则标准开始的选项。 可以提供用于创建新的自定义规则的预先存在的模板的列表，并且可以接受填充所选模板的输入。 还可以提供用于创建新的自定义规则的初始空白规则标准，包括所选初始条件的初始条件和规则条件。 通信根据存储的新的自定义规则进行处理。

公开(公告)号：US08351594B2

公开(公告)日：2013-01-08

申请号：US12702044

申请日：2010-02-08

Applicant: Herbert Ristock ,  Vladimir Mezhibovsky ,  Nikolay Korolev

Inventor： Herbert Ristock ,  Vladimir Mezhibovsky ,  Nikolay Korolev

IPC: H04M3/00

CPC classification number: H04M3/5141 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5238 ,  H04M2201/38 ,  H04M2203/408 ,  H04M2242/22

Abstract: A call center system has a computerized server executing software (SW) from a machine-readable medium, a data collection function of the SW enabled for collecting data regarding incoming transactions, a data processing function coupled to the data collection engine and enabled for processing the data collected against a set of business rules, the data processing function determining a priority level for individual ones of the incoming transactions, and a distribution function enabled for distributing a priority indication determined by the data processing function to one or more presentation interfaces accessible to agents, at or near the time the associated transaction is engaged by the agent.

Abstract translation: 呼叫中心系统具有从机器可读介质执行软件（SW）的计算机化服务器，用于收集关于传入事务的数据的SW的数据收集功能，数据处理功能，其耦合到数据收集引擎并且能够处理 针对一组业务规则收集的数据，数据处理功能确定进入事务中的各个事务的优先级，以及能够将由数据处理功能确定的优先级指示分发给代理可访问的一个或多个呈现接口的分发功能 在代理人关联交易所在的时间或之后。

公开(公告)号：US08331900B2

公开(公告)日：2012-12-11

申请号：US12673572

申请日：2007-08-15

Applicant: Johannes Jan Bot

Inventor： Johannes Jan Bot

IPC: H04M11/04

CPC classification number: H04M11/04 ,  H04M3/5116 ,  H04M2201/38 ,  H04M2242/04 ,  H04Q3/0025 ,  H04Q11/0457 ,  H04Q2213/13176 ,  H04Q2213/13209 ,  H04Q2213/1337 ,  H04W4/90 ,  H04W76/50

Abstract: A method and system, for adding emergency information to an emergency call, network transport of the emergency information and display to an emergency center operator. Emergency information may comprise; position indication, ability to voice answer, indication of accompanying SMS, automated alarm etc. and is added as postfix to the emergency number by the phone as shown in FIG. 3. The network entry node takes care of separation of dialled emergency number and emergency information, to enable normal set-up of the emergency call connection trough the network to the emergency center where the emergency information is presented to the emergency operator.

Abstract translation: 一种方法和系统，用于在紧急呼叫中添加紧急信息，将紧急信息的网络传输和显示给紧急中心运营商。 紧急信息可包括 位置指示，语音应答能力，伴随SMS的指示，自动报警等，并通过电话作为后缀添加到紧急号码，如图1所示。 网络入口节点负责处理拨号紧急号码和紧急信息的分离，以便通过网络将紧急呼叫连接正常设置到应急中心，紧急信息提供给应急人员。

公开(公告)号：US20120290397A1

公开(公告)日：2012-11-15

申请号：US13542897

申请日：2012-07-06

Applicant: Mark L. Cortegiano ,  Sean J. Grygiel

Inventor： Mark L. Cortegiano ,  Sean J. Grygiel

IPC: G06Q30/02

CPC classification number: H04M3/4878 ,  G06Q30/0207 ,  G06Q30/0267 ,  H04M15/8083 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2207/18 ,  H04M2215/0192

Abstract: The present invention relates to a method for displaying messages, such as advertisements, consumer promotions, and customer service announcements, on digital wireless communication devices, such as digital cellular telephones. One method includes downloading wirelessly a single database containing a plurality of graphical interactive advertising contents. The plurality of graphical interactive advertising contents are stored to a mobile wireless communications device. At least one graphical interactive advertising content is displayed a particular time period the display of the mobile wireless communication device. The mobile wireless communication device is connected to a mobile communications medium upon user activation of the at least one graphic interactive advertising content.

公开(公告)号：US08306198B2

公开(公告)日：2012-11-06

申请号：US12273781

申请日：2008-11-19

Applicant: Sadaka Mitsuo

Inventor： Sadaka Mitsuo

IPC: H04M11/00

CPC classification number: H04L51/066 ,  H04L51/24 ,  H04L51/28 ,  H04M3/537 ,  H04M2201/38

Abstract: A private branch exchange (PBX) capable of transmitting and receiving an E-mail over a network is provided. The PBX includes an interface for communicating with the network, an E-mail server for receiving and storing the E-mail; an extension interface for exchanging a communication signal including an audio signal and control signal with an extension telephone, a database for storing a destination address of an E-mail and an extension number corresponding to the address, an examining unit for examining whether or not an mailing address contained in an E-mail received at the E-mail server from the network is registered in the database, and a controller for sending a notice of the reception of the E-mail the extension telephone of the extension number allocated to the mailing address of the E-mail when the examining unit judges that the mailing address of the E-mail is registered in the database.

Abstract translation: 提供能够通过网络发送和接收电子邮件的专用交换机（PBX）。 集团电话包括用于与网络通信的接口，用于接收和存储电子邮件的电子邮件服务器; 扩展接口，用于与包括扩展电话交换包括音频信号和控制信号的通信信号，用于存储电子邮件的目的地地址的数据库和与该地址相对应的分机号码;检查单元，用于检查是否 将从电子邮件服务器收到的电子邮件中包含的电子邮件地址从网络登记在数据库中，以及控制器，用于发送电子邮件的接收通知，该分机电话分配给邮寄的分机号码 当检查单元判断电子邮件的邮寄地址被登记在数据库中时，E-mail的地址。