公开(公告)号：US20110035485A1

公开(公告)日：2011-02-10

申请号：US12535250

申请日：2009-08-04

Applicant: Daniel Joseph Martin ,  Ravirajan Rajan

Inventor： Daniel Joseph Martin ,  Ravirajan Rajan

IPC: G06F15/16

CPC classification number: G06F11/3419 ,  G06F2201/81 ,  G06F2201/86 ,  G06F2201/87 ,  G06F2201/875 ,  G06F2201/88

Abstract: The present invention includes, but is not limited to, a method, system and computer-usable medium for providing automated management of threshold crossing alarms. Transaction processing resources are selected for monitoring, followed by selecting a monitoring time interval, an initial threshold alarm level. Selections are then made regarding transaction codes to monitor, acceptable average transaction processing times, and acceptable ratio of successful transactions to unsuccessful transactions. The transaction processing resources are then monitored to count the number of transactions processed, measure the processing time for individual transactions, and capture their corresponding transaction result code. An average transaction processing time value and a successful transaction ratio processing value are generated. Comparison operations are performed. If the results of the comparison operations are acceptable, then threshold crossing alarms are then suppressed and the threshold alarm level is increased. If not, then a threshold crossing alarm is generated and the threshold alarm level is decreased.

Abstract translation: 本发明包括但不限于用于提供阈值交叉报警的自动化管理的方法，系统和计算机可用介质。 选择事务处理资源进行监控，然后选择监控时间间隔，初始阈值报警级别。 然后对交易代码进行选择以监控，可接受的平均交易处理时间，以及成功交易与成功交易的可接受比例。 然后监视事务处理资源以对处理的事务的数量进行计数，测量各个事务的处理时间，并捕获其相应的事务结果代码。 生成平均事务处理时间值和成功事务处理值。 执行比较操作。 如果比较操作的结果是可接受的，则阈值交叉报警被抑制，并且阈值警报水平增加。 如果没有，则产生阈值交叉告警，并且降低阈值警报级别。

公开(公告)号：US20110022911A1

公开(公告)日：2011-01-27

申请号：US12922788

申请日：2009-03-26

Applicant: Yasuhiro Ajiro

Inventor： Yasuhiro Ajiro

IPC: G06F11/263

CPC classification number: G06F11/3409 ,  G06F11/3414 ,  G06F11/3433 ,  G06F2201/815 ,  G06F2201/87 ,  G06F2201/875

Abstract: A system performance test method for testing performance of a server system includes: (A) a step of issuing a plurality of types of request sequences with a specified issuance ratio to the server system; and (B) a step of measuring performance of the server system during processing of the plurality of types of request sequences. Each of the plurality of types of request sequences is comprised of a sequence of requests to the server system.

Abstract translation: 一种用于测试服务器系统性能的系统性能测试方法包括：（A）向服务器系统发出具有指定发布比率的多种类型的请求序列的步骤; 和（B）在多种类型的请求序列的处理期间测量服务器系统的性能的步骤。 多个类型的请求序列中的每一个包括对服务器系统的一系列请求。

公开(公告)号：US20100299604A1

公开(公告)日：2010-11-25

申请号：US12849420

申请日：2010-08-03

Applicant: Trevor Blumenau

Inventor： Trevor Blumenau

IPC: G06F15/173 ,  G06F3/048

CPC classification number: H04L43/08 ,  G06F11/34 ,  G06F11/348 ,  G06F11/3485 ,  G06F17/211 ,  G06F17/212 ,  G06F17/30905 ,  G06F2201/875 ,  G06Q30/02 ,  G06Q30/0256 ,  G06Q30/0601 ,  G06Q30/0625 ,  G06Q30/0633 ,  G06Q40/04 ,  G06Q40/12

Abstract: The invention can enable monitoring of the display of content by a computer system. Moreover, the invention can enable monitoring of the displayed content to produce monitoring information from which conclusions may be deduced regarding the observation of the displayed content by an observer. The invention can also enable monitoring of the display at a content display site of content that is provided by a content provider site over a network to the content display site. Additionally, the invention can enable the expeditious provision of updated and/or tailored content over a network from a content provider site to a content display site so that the content provider's current and appropriately tailored content is always displayed at the content display site. Aspects of the invention related to transfer of content over a network are generally applicable to any type of network. However, it is contemplated that the invention can be particularly useful with a computer network, including private computer networks (e.g., America Online™) and public computer networks (e.g., the Internet). In particular, the invention can be advantageously used with computer networks or portions of computer networks over which video and/or audio content are transferred from one network site to another network site for observation, such as the World Wide Web portion of the Internet.

Abstract translation: 本发明可以实现由计算机系统监控内容的显示。 此外，本发明能够监视所显示的内容以产生监视信息，从监视信息中可以推断出关于观察者观察所显示的内容的结论。 本发明还能够通过网络向内容显示站点监视由内容提供商站点提供的内容的内容显示站点上的显示。 此外，本发明可以使得能够通过网络从内容提供商站点到内容显示站点快速地提供更新和/或定制的内容，使得内容提供商的当前和适当定制的内容始终显示在内容显示站点。 与网络上的内容传送有关的本发明的各方面通常适用于任何类型的网络。 然而，预期本发明对于包括私人计算机网络（例如，America Online TM）和公共计算机网络（例如因特网）的计算机网络特别有用。 特别地，本发明可以有利地与计算机网络或计算机网络的一部分一起使用，通过该计算机网络将视频和/或音频内容从一个网络站点传送到另一个用于观察的网络站点，诸如因特网的万维网部分。

公开(公告)号：US20100293226A1

公开(公告)日：2010-11-18

申请号：US12464220

申请日：2009-05-12

Applicant: Chao M. Beck ,  Joey Allen Perry ,  Howard Neil Anglin ,  Juan Francisco Obas ,  Randal Alan Anders ,  Reginald Ford Ratcliff, JR.

Inventor： Chao M. Beck ,  Joey Allen Perry ,  Howard Neil Anglin ,  Juan Francisco Obas ,  Randal Alan Anders ,  Reginald Ford Ratcliff, JR.

IPC: G06F15/16

CPC classification number: G06F11/3495 ,  G06F11/3409 ,  G06F11/3438 ,  G06F2201/875 ,  G06F2201/88 ,  G06F2201/885 ,  H04L12/1822 ,  H04L12/1827 ,  H04L65/403 ,  H04L65/80

Abstract: Web conference performance monitoring systems enable presenters to monitor their audience's content receiving experience and modify their content's transmission characteristics to resolve technical difficulties. A system for monitoring a Web conference's performance includes a local processor; memory operably connected to the local processor; a monitor operably connected to the local processor; content loaded into memory and operable by the local processor; and an audience screen preview program loaded into the memory and operable by the local processor, wherein the audience screen preview program instructs the local processor to measure network throughput of a network connection between the local processor and a remote processor and display at least a portion of the content on the monitor operably connected to the local processor by simulating the content being transmitted to the monitor operably connected to the local processor over the network connection.

Abstract translation: Web会议性能监控系统使主持人能够监控观众的内容接收体验，并修改其内容的传输特性，以解决技术难题。 用于监视Web会议的性能的系统包括本地处理器; 存储器可操作地连接到本地处理器; 可操作地连接到本地处理器的监视器; 内容加载到存储器并由本地处理器操作; 以及加载到存储器中并由本地处理器操作的观众屏幕预览程序，其中观众屏幕预览节目指示本地处理器测量本地处理器和远程处理器之间的网络连接的网络吞吐量，并且显示至少一部分 所述监视器上的内容可操作地连接到本地处理器，通过模拟通过网络连接可操作地连接到本地处理器的监视器发送的内容。

公开(公告)号：US20100293141A1

公开(公告)日：2010-11-18

申请号：US12294938

申请日：2007-05-31

Applicant: Pankaj Anand ,  Nitin Arora ,  Puneet Trehan ,  Rakesh Sharrma ,  Aniruddha Chaudhuri ,  Pankaj Sharma

Inventor： Pankaj Anand ,  Nitin Arora ,  Puneet Trehan ,  Rakesh Sharrma ,  Aniruddha Chaudhuri ,  Pankaj Sharma

IPC: G06F17/30

CPC classification number: G06F11/1464 ,  G06F8/71 ,  G06F11/1443 ,  G06F11/1451 ,  G06F2201/875

Abstract: The present invention provides a method that uses differential backup which is a key feature when uploading file for back up data from a client terminal to a server terminal. At the time of backup, only the changes from the client terminal side are sent back to the server terminal which saves the bandwidth and makes the process fast. While uploading, data is sent in the form of chunks of fixed size. In case any of the chunks could not be delivered on the server terminal, the same chunk is retransmitted from the client terminal.

Abstract translation: 本发明提供了一种使用差异备份的方法，该差异备份是将用于从客户终端备份数据的文件上传到服务器终端时的关键特征。 在备份时，只有客户终端侧的更改才能发送回服务器终端，从而节省带宽，使流程快速。 上传时，数据以固定大小的形式发送。 如果在服务器终端上不能传送任何组块，则从客户终端重传相同的组块。

公开(公告)号：US07823012B2

公开(公告)日：2010-10-26

申请号：US12173360

申请日：2008-07-15

Applicant: Eric Lawrence Barsness ,  Mahdad Majd ,  John Matthew Santosuosso

Inventor： Eric Lawrence Barsness ,  Mahdad Majd ,  John Matthew Santosuosso

IPC: G06F11/00

CPC classification number: G06F11/3495 ,  G06F9/50 ,  G06F9/5083 ,  G06F11/3433 ,  G06F2201/86 ,  G06F2201/875 ,  G06F2201/885 ,  H04L67/1002 ,  H04L67/1008 ,  H04L67/1034 ,  H04L67/125 ,  H04L69/40

Abstract: A load balancer detects a server failure, and sends a failure notification message to the remaining servers. In response, one or more of the remaining servers may autonomically adjust their configuration parameters, thereby allowing the remaining servers to better handle the increased load caused by the server failure. One or more of the servers may also include a performance measurement mechanism that measures performance before and after an autonomic adjustment of the configuration parameters to determine whether and how much the autonomic adjustments improved the system performance. In this manner server computer systems may autonomically compensate for the failure of another server computer system that was sharing the workload.

Abstract translation: 负载平衡器检测到服务器故障，并向其余的服务器发送故障通知消息。 作为响应，一个或多个剩余服务器可以自主地调整其配置参数，从而允许其余服务器更好地处理由服务器故障引起的增加的负载。 一个或多个服务器还可以包括性能测量机制，其在配置参数的自主调整之前和之后测量性能，以确定自主调整是否以及多少改善系统性能。 以这种方式，服务器计算机系统可以自主地补偿共享工作负载的另一服务器计算机系统的故障。

公开(公告)号：US07822803B2

公开(公告)日：2010-10-26

申请号：US11157015

申请日：2005-06-20

Applicant: Albert Seeley ,  Richard C. Kuzsma, Jr. ,  Lei Shen ,  Kevin Sturgeon

Inventor： Albert Seeley ,  Richard C. Kuzsma, Jr. ,  Lei Shen ,  Kevin Sturgeon

IPC: G06F15/16

CPC classification number: H04M3/5191 ,  G06F11/3419 ,  G06F11/3495 ,  G06F2201/815 ,  G06F2201/86 ,  G06F2201/865 ,  G06F2201/875 ,  H04M3/323 ,  H04M3/362

Abstract: A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.

Abstract translation: 提出了一种使用异步自动化虚拟代理行为进行测试的方法和计算机程序产品。 在联络中心处接收包括基于web的通信和基于电话的通信之一的通信。 该通信由虚拟代理以协调的，异步的方式模拟代理的动作来响应。 虚拟代理能够提供对基于web的通信和基于电话的通信的响应。 测量所述联络中心的至少一个参数，并将结果呈现给联络中心管理员。

公开(公告)号：US20100268511A1

公开(公告)日：2010-10-21

申请号：US12306702

申请日：2007-06-21

Applicant: Sei Kato ,  Takayuki Osogami

Inventor： Sei Kato ,  Takayuki Osogami

IPC: G06F15/00

CPC classification number: G06F11/3452 ,  G06F11/3495 ,  G06F2201/80 ,  G06F2201/875

Abstract: The method includes the steps of: storing a plurality of parameter sets; selecting one of the plurality of parameter sets as a test parameter set to be evaluated; measuring performance only for one batch job out of N (N is a positive integer) batch jobs constituting full set performance measurement for the test parameter set; and calculating an evaluation value on the basis of a difference between an integral of measurement values obtained until the performance has been measured for r (r is a positive integer smaller than N) batch jobs by using the test parameter set; and an integral of mean measurement values of the performance for the r batch jobs by using an optimal parameter set which is one of the parameter sets used in the performance evaluation having been performed; determining whether or not the evaluation value has deviated from a predetermined evaluation continuing range; and terminating the evaluation of the test parameter set on condition that it is determined that the evaluation value has deviated form the evaluation continuing range toward performance deterioration. It is preferable that the predetermined evaluation continuing range be of a width from a width W where r is equal to zero, to a width W′ (0≦W′

Abstract translation: 该方法包括以下步骤：存储多个参数集; 选择所述多个参数组中的一个作为待评估的测试参数集; 测量性能仅用于N（N为正整数）批处理作业，构成测试参数集的全集性能测量; 并且基于通过使用所述测试参数集合来测量r（r是小于N的正整数）批处理作业的性能之前获得的测量值的积分之间的差异来计算评估值; 以及通过使用作为在执行评估中使用的参数集之一的最优参数集合来计算r批作业的性能的平均测量值的积分; 确定评估值是否偏离预定评估持续范围; 并且在确定评估值已经偏离从评估持续范围向性能恶化的状态下终止对测试参数集的评估。 优选的是，规定的评价持续范围为从r等于零的宽度W到r等于N的宽度W'（0＆nlE; W'

公开(公告)号：US20100162112A1

公开(公告)日：2010-06-24

申请号：US12535161

申请日：2009-08-04

Applicant: Kentaro WATANABE ,  Yoshimasa MASUOKA

Inventor： Kentaro WATANABE ,  Yoshimasa MASUOKA

IPC: G06F3/048 ,  G06F9/46

CPC classification number: G06F11/3419 ,  G06F11/3414 ,  G06F11/3438 ,  G06F2201/875

Abstract: Provided is a reproduction processing method of reproducing user's operation of a computer system, the reproduction processing method comprising: storing contents of the user's operation; transmitting the stored contents of the user's operation; determining a reproduction unit of the at least one reproduction unit for executing a reproduction processing according to the contents of the user's operation; determining a schedule of executing the reproduction processing; transmitting the stored contents of the user's operation and the determined schedule; and executing the reproduction processing based on the contents of the user's operation and the schedule.

Abstract translation: 提供了一种再现用户对计算机系统的操作的再现处理方法，该再现处理方法包括：存储用户操作的内容; 发送用户操作的存储内容; 确定所述至少一个再现单元的再现单元，用于根据用户操作的内容执行再现处理; 确定执行再现处理的时间表; 发送用户操作的存储内容和确定的时间表; 并且基于用户的操作和时间表的内容执行再现处理。

公开(公告)号：US20100125660A1

公开(公告)日：2010-05-20

申请号：US12273693

申请日：2008-11-19

Applicant: Masahiko MURAKAMI

Inventor： Masahiko MURAKAMI

IPC: G06F15/16

CPC classification number: H04L43/00 ,  G06F11/3438 ,  G06F11/3476 ,  G06F11/3495 ,  G06F2201/875

Abstract: When the communicator sends a communication message for Web access, the monitor suspends the sending process of the communication message in the communicator. The start determiner instructs the operation recorder to start the recording process of data indicative of user operations. The monitor allows the communicator to resume the sending process of the communication message. The operation recorder sets a capture interval to the timer. When the user performs input operations, the operation recorder records the input data. If the remaining time of the timer is 0, the operation recorder captures and records the screen data, and sets the capture interval to the timer. If the end determiner has instructed to end the recording process, the operation recorder closes the file for storing the operation data and stores the file in the operation storage.

Abstract translation: 当通信器发送用于Web访问的通信消息时，监视器在通信器中暂停通信消息的发送处理。 启动确定器指示操作记录器开始指示用户操作的数据的记录处理。 监视器允许通信器恢复通信消息的发送过程。 操作记录器设置定时​​器的捕获间隔。 当用户执行输入操作时，操作记录器记录输入数据。 如果定时器的剩余时间为0，操作记录器捕获并记录屏幕数据，并将捕获间隔设置为定时器。 如果结束确定器已经指示结束记录处理，则操作记录器关闭用于存储操作数据的文件并将该文件存储在操作存储器中。