公开(公告)号：US20190268354A1

公开(公告)日：2019-08-29

申请号：US15906771

申请日：2018-02-27

Applicant: ServiceNow, Inc.

Inventor： Kurt Joseph Zettel, II ,  Scott Alan Lewis ,  James Erbes ,  Richard Reybok ,  Harold Byun ,  Ryan Currier ,  Michel Abou Samah ,  Sachin Nayak ,  Patrice Tollenaere ,  Zhe Wang

IPC: H04L29/06 ,  G06F3/0482

Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.

公开(公告)号：US10243751B2

公开(公告)日：2019-03-26

申请号：US15939617

申请日：2018-03-29

Applicant: ServiceNow, Inc.

Inventor： Sarup Paul ,  Umakanth Godavarthy ,  Prabhat Mishra ,  Paulina Luckiewicz ,  Avishek Dey ,  Vinamra Misra ,  Mallesh Aggu ,  Harish Bellamane ,  Rampradeep Dodda ,  Preethi Chittimalla ,  Ryan Currier

IPC: G06F15/16 ,  H04L12/18 ,  H04L29/06 ,  H04L29/08 ,  H04L12/58

Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

公开(公告)号：US20220012671A1

公开(公告)日：2022-01-13

申请号：US17303533

申请日：2021-06-01

Applicant: ServiceNow, Inc.

Inventor： Sanjay Gupta ,  Devinder Narang ,  Abhishek Rakshe ,  Ryan Currier ,  Puja Subramanyam ,  Cameron Wheeler ,  Jessica Quittner

IPC: G06Q10/06 ,  G06N20/00

Abstract: A system performs operations including receiving a service appointment request, identifying the one or more skills associated with the service appointment request, referencing service agent profile data stored on a first database, wherein the service agent profile data includes one or more skills possessed by each of a plurality of service agents, referencing service agent schedule data stored on a second database, dynamically populating a calendar of available appointment times, including identifying one or more time slots during which at least one service agent of the plurality of service agents possesses the identified skills is available, receiving an input selecting a first time slot of the one or more time slots, and updating a schedule of a first service agent of the plurality of service agents to reflect that the first service agent has a service appointment scheduled during the first time slot.

公开(公告)号：US10862905B2

公开(公告)日：2020-12-08

申请号：US15906771

申请日：2018-02-27

Applicant: ServiceNow, Inc.

Inventor： Kurt Joseph Zettel, II ,  Scott Alan Lewis ,  James Erbes ,  Richard Reybok ,  Harold Byun ,  Ryan Currier ,  Michel Abou Samah ,  Sachin Nayak ,  Patrice Tollenaere ,  Zhe Wang

IPC: H04L29/06 ,  G06F3/0482

Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.

公开(公告)号：US10938586B2

公开(公告)日：2021-03-02

申请号：US15644479

申请日：2017-07-07

Applicant: ServiceNow, Inc.

Inventor： Sarup Paul ,  Umakanth Godavarthy ,  Prabhat Mishra ,  Paulina Luckiewicz ,  Avishek Dey ,  Vinamra Misra ,  Mallesh Aggu ,  Harish Bellamane ,  Rampradeep Dodda ,  Preethi Chittimalla ,  Ryan Currier

IPC: H04L12/18 ,  H04L29/08 ,  H04L29/06 ,  H04L12/58

Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

公开(公告)号：US10650056B2

公开(公告)日：2020-05-12

申请号：US15587817

申请日：2017-05-05

Applicant: ServiceNow, Inc.

Inventor： Padmaprabodh Ambale ,  Sarup Paul ,  Kushal Kudavale ,  Ryan Currier

IPC: G06F16/00 ,  G06F16/9038 ,  G06F16/332

Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.

公开(公告)号：US20180322221A1

公开(公告)日：2018-11-08

申请号：US15587817

申请日：2017-05-05

Applicant: ServiceNow, Inc.

Inventor： Padmaprabodh Ambale ,  Sarup Paul ,  Kushal Kudavale ,  Ryan Currier

IPC: G06F17/30

CPC classification number: G06F17/30991 ,  G06F17/30011 ,  G06F17/30979

Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.