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    Voice signal enhancement for head-worn audio devices
    21.
    发明授权
    Voice signal enhancement for head-worn audio devices 有权

    公开(公告)号：US11664042B2

    公开(公告)日：2023-05-30

    申请号：US17330011

    申请日：2021-05-25

    Applicant: Plantronics, Inc.

    Inventor： Shridhar K. Mukund ,  Pamornpol Jinachitra

    IPC: G10L21/028 ,  G10L21/0232 ,  G10L25/84 ,  H04M1/60 ,  H04R1/40 ,  H04R3/00

    CPC classification number: G10L21/028 ,  G10L21/0232 ,  G10L25/84 ,  H04M1/6058 ,  H04R1/406 ,  H04R3/005 ,  H04M2201/40

    Abstract: A head-worn audio device is provided with a circuit for voice signal enhancement. The circuit comprises at least a plurality of microphones, arranged at predefined positions, where each microphone provides a microphone signal. The circuit further comprises a directivity pre-processor and a blind source separation processor. The directivity pre-processor is connected with the plurality of microphones to receive the microphone signals and being configured to provide at least a voice signal and a noise signal. Directivity pre-processing increases the mutual independence of the signals provided to the blind source separation processor and thus improves processing by blind source separation. The blind source separation processor receives at least the voice signal and the noise signal, and is configured to conduct blind source separation on at least the voice signal and the noise signal to provide at least an enhanced voice signal with reduced noise components.

    TRANSCRIPTION OF COMMUNICATIONS THROUGH A DEVICE
    24.
    发明申请
    TRANSCRIPTION OF COMMUNICATIONS THROUGH A DEVICE 审中-公开

    公开(公告)号：US20190215400A1

    公开(公告)日：2019-07-11

    申请号：US16359745

    申请日：2019-03-20

    Applicant: Sorenson IP Holdings, LLC

    Inventor： Jasper Cheekeong Pan

    IPC: H04M3/42 ,  H04M1/725 ,  H04M3/493 ,  H04W4/12 ,  G10L15/30 ,  G10L15/26

    CPC classification number: H04M3/42391 ,  G10L15/26 ,  G10L15/30 ,  H04M1/72591 ,  H04M3/4936 ,  H04M2201/40 ,  H04W4/12

    Abstract: A method to transcribe communications is provided. The method may include obtaining first communication data during a communication session between a first communication device and a second communication device and transmitting the first communication data to the second communication device by way of a mobile device that is locally coupled with the first communication device. The method may also include receiving, at the first communication device, second communication data from the second communication device through the mobile device and transmitting the second communication data to a remote transcription system. The method may further include receiving, at the first communication device, transcription data from the remote transcription system, the transcription data corresponding to a transcription of the second communication data, the transcription generated by the remote transcription system and presenting, by the first communication device, the transcription of the second communication data.

    INTERACTION WITH ELECTRONIC CHAT INTERFACES
    27.
    发明申请
    INTERACTION WITH ELECTRONIC CHAT INTERFACES 审中-公开

    公开(公告)号：US20180359205A1

    公开(公告)日：2018-12-13

    申请号：US15624367

    申请日：2017-06-15

    Applicant: Google Inc.

    Inventor： Sriram Bhargav Karnati ,  Varun Soundararajan

    IPC: H04L12/58 ,  H04L29/06 ,  H04L29/08 ,  G06Q10/10 ,  G06F3/16

    CPC classification number: G06F9/451 ,  G06F3/01 ,  G06F3/167 ,  G06Q10/1093 ,  H04L12/1813 ,  H04L51/046 ,  H04L51/10 ,  H04L51/16 ,  H04L65/1069 ,  H04L67/36 ,  H04M2201/40 ,  H04M2203/251

    Abstract: A method includes, for each of a plurality of web resources, receiving, at a communications server, data indicating characteristics of a respective web resource, detecting, based on the received data, that the respective web resource provides functionality for live assistance by a third party content provider through a chat user interface on the respective web resource, and storing, in a database, an entry that indicates that the respective web resource has the functionality. The method includes receiving, from a user, a request to access a particular web resource hosted by a particular third party content provider, determining, based on a stored entry in the database representing the particular web resource, that the web resource provides functionality for live assistance by the particular third party content provider through a particular chat user interface on the web resource, and initiating a chat session between the user and the third party content provider.

    REAL-TIME SPEECH FEED TO AGENT GREETING
    28.
    发明申请
    REAL-TIME SPEECH FEED TO AGENT GREETING 审中-公开

    公开(公告)号：US20180338040A1

    公开(公告)日：2018-11-22

    申请号：US15599537

    申请日：2017-05-19

    Applicant: Avaya Inc.

    Inventor： Gerard Carty ,  Thomas Moran

    IPC: H04M3/493 ,  G06F17/27

    CPC classification number: H04M3/4936 ,  G06F17/2705 ,  G06F17/2735 ,  H04M3/5133 ,  H04M3/58 ,  H04M2201/40 ,  H04M2203/2038 ,  H04M2203/552

    Abstract: A process for updating a second agent about a call in a contact center comprises receiving a call at the contact center and connecting the call to a device associated with a first agent of the contact center. A processor is used to configure a list of keywords to detect during the call, and when a key word is detected (e.g., using a speech analyzer), a snippet of the call based on the detected keywords is identified. The snippets are ordered and presented to a second agent through a device associated with the second agent. The call is then connected to the device associated with the second agent.

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