公开(公告)号：US20170244835A1

公开(公告)日：2017-08-24

申请号：US15425972

申请日：2017-02-06

Applicant: INTELLISIST, INC.

Inventor： Gilad Odinak

IPC: H04M3/51

CPC classification number: H04M3/5183 ,  G10L13/043 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/5235 ,  H04M3/5322 ,  H04M3/533 ,  H04M3/53366 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2203/306 ,  H04M2203/4536 ,  H04M2203/558

Abstract: A computer-implemented system and method for facilitating call sessions via messages is provided. Two or more call sessions are monitored and each call session is processed by receiving speech utterances from one of the participants and transcribing the speech utterances into text. The transcribed speech utterances are provided to another participant in the call session. Text messages from the other participant are received in response to the transcribed speech utterances and provided to the participant as synthesized speech. During each call session, an ongoing log of messages including the transcribed speech utterances and the text messages for that call session is generated. Annotations from one or more of the participants to that call session are added to the call log.

公开(公告)号：US20170187876A1

公开(公告)日：2017-06-29

申请号：US15392773

申请日：2016-12-28

Applicant: Peter Hayes ,  Ian Blenke

Inventor： Peter Hayes ,  Ian Blenke

IPC: H04M3/42 ,  H04N7/088 ,  H04M3/56 ,  H04N7/14 ,  G10L15/26 ,  G10L21/10

CPC classification number: H04M3/42391 ,  G10L15/26 ,  G10L2021/065 ,  H04M3/56 ,  H04M2201/40 ,  H04M2201/60 ,  H04N7/0882 ,  H04N7/147

Abstract: Remote automated speech to text with editing in real-time systems, and methods for using the same, are described herein. Communications between two or more endpoints are established, and audio and/or video data is transmitted there between. Text data representing the audio data, for example, may be generated, and provided the endpoint that formulated the audio data. That endpoint may then edit the text data for clarity and correctness, and the edited text data may then be provided to the receipt endpoint(s).

公开(公告)号：US20170187858A1

公开(公告)日：2017-06-29

申请号：US15010199

申请日：2016-01-29

Applicant: Ultratec, Inc.

Inventor： Robert M Engelke ,  Kevin R Colwell

IPC: H04M1/247 ,  H04M1/215 ,  H04M3/42

CPC classification number: H04M1/2475 ,  G10L15/22 ,  G10L15/26 ,  H04M1/21 ,  H04M1/2155 ,  H04M1/271 ,  H04M1/72519 ,  H04M3/42161 ,  H04M3/42382 ,  H04M3/42391 ,  H04M11/066 ,  H04M11/08 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2250/74

Abstract: A communication system including a hard of hearing user's captioned device, the captioned device including a display screen and a processor. The processor in the captioned device is configured to: establish communication with a hard of hearing user's phone device that is independent of the hard of hearing user's captioned device, receive a text communication originating at a relay, the text communication corresponding to a transcription of the hearing user's voice signal, and display a text caption corresponding to the text communication on the display of the hard of hearing user's captioned device.

公开(公告)号：US20170186445A1

公开(公告)日：2017-06-29

申请号：US15399193

申请日：2017-01-05

Applicant: Nuance Communications, Inc.

Inventor： Raquel Sanchez Martinez

IPC: G10L25/63 ,  G10L15/187 ,  G10L15/26

CPC classification number: G10L25/63 ,  G06F17/2785 ,  G10L15/187 ,  G10L15/265 ,  H04M3/5335 ,  H04M2201/60

Abstract: Methods and apparatus for processing a voicemail message to generate a textual representation of at least a portion of the voicemail message. At least one emotion expressed in the voicemail message is determined by applying at least one emotion classifier to the voicemail message and/or the textual representation. An indication of the determined at least one emotion is provided in a manner associated with the textual representation of the at least a portion of the voicemail message.

公开(公告)号：US20170163469A1

公开(公告)日：2017-06-08

申请号：US15390058

申请日：2016-12-23

Applicant: EVERYMD.COM LLC

Inventor： FRANK MICHAEL WEYER ,  TROY KUROSH JAVAHER

IPC: G06F15/16

CPC classification number: H04L51/28 ,  G06F16/951 ,  G06Q10/107 ,  H04L29/12207 ,  H04L29/12594 ,  H04L51/00 ,  H04L51/22 ,  H04L61/20 ,  H04L61/307 ,  H04L65/403 ,  H04M3/567 ,  H04M2201/60 ,  H04M2203/4536

Abstract: The present invention comprises a method and apparatus for receiving, modifying and transmitting electronic communications. In one or more embodiments, the invention comprises a method performed by a server computer system that receives communications addressed to e-mail addresses created by the server computer system for recipients from senders having existing e-mail addresses. The server system creates modified e-mail messages by removing the sender's existing e-mail address and inserting an e-mail address created by the server computer system for that sender, wherein the created e-mail address identifies a name of the sender. The server computer system then transmits the modified e-mail message to an existing e-mail address of the recipient.

公开(公告)号：US20170155763A1

公开(公告)日：2017-06-01

申请号：US13717707

申请日：2012-12-18

Applicant: JOSEPH BEKANICH

Inventor： JOSEPH BEKANICH

IPC: H04M3/51 ,  H04W4/02 ,  H04L29/08 ,  H04W4/22

CPC classification number: H04M3/5116 ,  H04L67/12 ,  H04M3/42382 ,  H04M2201/60 ,  H04W4/90 ,  H04W84/005

Abstract: A service sending and or receives messages in a first format intended for a recipient or authority. The service identifies for the intended recipient a second format for receiving messages. The service formats a communication for delivery to the intended recipient where the message is prepared to be presented to the recipient in the first and or second format.

公开(公告)号：US09667789B2

公开(公告)日：2017-05-30

申请号：US15018836

申请日：2016-02-08

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak ,  Alastair Sutherland

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/53 ,  H04M3/493 ,  H04W4/12 ,  G10L13/08 ,  G10L15/26 ,  H04M3/523 ,  H04M3/42 ,  H04M3/533

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A system and method for facilitating agent-caller communication during a call is provided. An incoming call is assigned to an agent and a script selection is received from the agent based on a particular problem identified during the call. The script is provided to a caller participating in the call. Text messages and voice input are received from the caller. The received text messages are directly forwarded to the agent. The voice input is transcribed into written text and provided to the agent. Text messages are received from the agent in response to one or more of the voice input and text messages from the caller. The text messages from the agent are transformed into synthesized speech utterances. A record of the call is generated by compiling the text messages and transcribed written text from the caller and the text messages from the agent.

公开(公告)号：US09621732B2

公开(公告)日：2017-04-11

申请号：US14604388

申请日：2015-01-23

Applicant: DSI-ITI, LLC

Inventor： Andreas M. Olligschlaeger

IPC: H04M1/64 ,  H04M3/56 ,  H04M3/22 ,  H04M3/42 ,  H04M1/656

CPC classification number: H04M3/42221 ,  H04M1/656 ,  H04M3/2281 ,  H04M3/568 ,  H04M11/10 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2250/74

Abstract: A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.

公开(公告)号：US20170094047A1

公开(公告)日：2017-03-30

申请号：US14869558

申请日：2015-09-29

Applicant: PAYPAL, INC.

Inventor： Michael Charles Todasco

IPC: H04M1/725 ,  H04W4/20 ,  H04M3/42 ,  H04M3/493

CPC classification number: H04M1/72569 ,  H04M3/4217 ,  H04M3/493 ,  H04M2201/60 ,  H04W4/21

Abstract: Systems and methods for providing conversation assistance include receiving from at least one user device of a user, conversation information and determining that the conversation information is associated with a conversation involving the user and a first person that is associated with first conversation assistance information in a non-transitory memory. Body measurement data of the user is retrieved from the at least first user device. A need for conversation assistance in the conversation involving the user and the first person is detected using the body measurement data. First conversation assistance information associated with the first person is retrieved from the non-transitory memory. The first conversation assistance information associated with the first person is provided through the at least one user device.

公开(公告)号：US09602986B2

公开(公告)日：2017-03-21

申请号：US15134303

申请日：2016-04-20

Applicant: RingCentral, Inc.

Inventor： Vlad Vendrow ,  Vi Chau ,  Praful Shah ,  Vladimir Shmunis

IPC: H04M3/42 ,  H04W4/12 ,  H04M1/57 ,  H04M1/663 ,  H04M1/725 ,  H04L12/58 ,  H04M1/64

CPC classification number: H04W4/12 ,  H04L51/16 ,  H04L51/32 ,  H04M1/57 ,  H04M1/64 ,  H04M1/663 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/42008 ,  H04M3/42314 ,  H04M3/5141 ,  H04M2201/60 ,  H04M2203/4536

Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.