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    MANAGING ACCESS TO RESOURCES USING SERIALIZED TOKENS
    41.
    发明公开
    MANAGING ACCESS TO RESOURCES USING SERIALIZED TOKENS 审中-公开

    公开(公告)号：US20230353574A1

    公开(公告)日：2023-11-02

    申请号：US17661009

    申请日：2022-04-27

    Applicant: Twilio Inc.

    Inventor： Alexandre Payment ,  Liran Nuna ,  Vivek K. Laddha

    IPC: H04L9/40

    CPC classification number: H04L63/102 ,  H04L63/062 ,  H04L63/20

    Abstract: A role-based access control method and system provide for receiving a request to provide an access to a resource, identifying a plurality of permissions associated with the request, authorizing the request including determining the plurality of permissions are granted for the identity, generating a serialized token to represent the plurality of permissions, and passing the serialized token to the first service to perform the providing of the access to the resource.

    VERIFYING INCOMING COMMUNICATIONS
    42.
    发明公开
    VERIFYING INCOMING COMMUNICATIONS 审中-公开

    公开(公告)号：US20230344865A1

    公开(公告)日：2023-10-26

    申请号：US18345782

    申请日：2023-06-30

    Applicant: Twilio Inc.

    Inventor： Santiago Kantorowicz ,  Lucas Martín Vidal ,  Serge Kruppa

    IPC: H04L9/40 ,  H04W12/121 ,  H04W12/48 ,  H04M3/42

    CPC classification number: H04L63/1466 ,  H04M3/42042 ,  H04W12/121 ,  H04W12/48 ,  H04L67/141

    Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for verifying an incoming communication. A recipient client device receives an incoming communication including an identifier identifying a second client device as having initiated the incoming communication. A verification service installed on the recipient client device queries a call placement service directory based on the first identifier. The call placement service directory maintains a listing of identifiers for client devices and corresponding communication providers that manage the identifiers. The call placement service directory returns information identifying the communication provider that manages the identifier. In turn, the verification service transmitting a request to the communication provider to confirm whether the second client device initiated the incoming communication. The verification service processes the incoming communication based on the response from the communication provider indicating whether the second client device initiated the incoming communication.

    Multi-channel message exchange system demand API
    44.
    发明授权
    Multi-channel message exchange system demand API 有权

    公开(公告)号：US11778069B2

    公开(公告)日：2023-10-03

    申请号：US17454001

    申请日：2021-11-08

    Applicant: Twilio Inc.

    Inventor： Chloe Chen ,  Peter Michael Janovsky

    IPC: H04L67/63 ,  H04L67/53

    CPC classification number: H04L67/63 ,  H04L67/53

    Abstract: A customer of a multi-channel message exchange system provides criteria for selecting a service provider using an application programming interface (API). The multi-channel message exchange system selects a service provider that is best suited to deliver each individual message, via a network, for the customer. The message exchange system selects a service provider based on customer criteria, service provider data structures, and other information. The criteria may include a maximum value, a minimum quality score, a maximum latency, or any suitable combination thereof. The data structures may include geographic jurisdictions in which the service provider provides network-based message delivery, channels through which the service provider is willing to deliver messages, or any suitable combination thereof.

    Customizable cloud-based software platform
    45.
    发明授权
    Customizable cloud-based software platform 有权

    公开(公告)号：US11755316B2

    公开(公告)日：2023-09-12

    申请号：US17359917

    申请日：2021-06-28

    Applicant: Twilio Inc.

    Inventor： Al Cook ,  Martin Amps ,  Madis Abel ,  Hando Tint ,  Tatjana Mihnovits

    IPC: G06F8/71 ,  G06F8/36 ,  G06F9/445 ,  H04L9/40 ,  G06F21/62 ,  G06F8/65 ,  H04L67/10

    CPC classification number: G06F8/71 ,  G06F8/36 ,  G06F8/65 ,  G06F9/44526 ,  G06F21/629 ,  H04L63/08 ,  H04L67/10

    Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for a customizable cloud-based software platform. A customizable cloud-based software platform provides functionality that enables a user (e.g., individual user, organization, etc., that has created an account with the customizable cloud-based software platform) to modify a base version of a cloud-based software application to the specific user's needs. For example, the customizable cloud-based software platform provides a base version of a cloud-based software application that includes a base set of functionalities, settings, user interfaces, etc., which a user may modify to meet the user's specific needs A user may therefore use a client device to interact with the customizable cloud-based software platform to access their customized instance of the cloud-based application.

    PERSONAL INFORMATION REDACTION AND VOICE DEIDENTIFICATION
    48.
    发明公开
    PERSONAL INFORMATION REDACTION AND VOICE DEIDENTIFICATION 审中-公开

    公开(公告)号：US20230259653A1

    公开(公告)日：2023-08-17

    申请号：US17650968

    申请日：2022-02-14

    Applicant: Twilio Inc.

    Inventor： Ian Richard Lane

    IPC: G06F21/62 ,  G10L21/003 ,  G10L15/06 ,  G10L15/26 ,  G10L15/22

    CPC classification number: G06F21/6254 ,  G10L21/003 ,  G10L15/063 ,  G10L15/26 ,  G10L15/22

    Abstract: A company may want to give access to voice conversations (e.g., a support call) to some users for review and analysis. However, the conversations may include personally identifiable information (PII), and the company wants to protect customer information while still allowing the use of the data. In one aspect, techniques are presented for receiving audio from the conversation and obtaining a redacted version of the audio, which does not include the PII, directly from the audio without having to rely on analyzing the transcript of the conversation first. Further, the modified audio may be deidentified to change the voice of the customer in the resulting audio in order to protect the customer identity.

    Securing data in multitenant environment
    49.
    发明授权
    Securing data in multitenant environment 有权

    公开(公告)号：US11714911B2

    公开(公告)日：2023-08-01

    申请号：US17114318

    申请日：2020-12-07

    Applicant: Twilio Inc.

    Inventor： Christopher Swenson ,  Umair Akeel ,  Nicolas Acosta Amador ,  Byeongung Ahn ,  Liat Dremer

    IPC: G06F21/60 ,  G06F16/22 ,  H04L9/08 ,  H04L9/32

    CPC classification number: G06F21/602 ,  G06F16/22 ,  H04L9/0838 ,  H04L9/32

    Abstract: Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform. One method includes an operation for detecting a write request to write index data to storage. The write request is from a first user from a group of users, and the storage is configured to store index data for the group of users. Further, the method includes operations for authenticating that the first user is approved for access to the storage, and for identifying a first encryption key for the first user, where each user from the group of users has a separate encryption key. Further yet, the method includes encrypting the index data with the first encryption key and storing the encrypted index data in the storage.

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