公开(公告)号：US20130282371A1

公开(公告)日：2013-10-24

申请号：US13452031

申请日：2012-04-20

Applicant: Rachid M Alameh ,  Jiri Slaby ,  Hisashi D. Watanabe

Inventor： Rachid M Alameh ,  Jiri Slaby ,  Hisashi D. Watanabe

IPC: G10L15/00 ,  G10L21/00

CPC classification number: G10L15/26 ,  G10L2015/223 ,  H04L12/1813 ,  H04L12/1831 ,  H04M1/656 ,  H04M3/2281 ,  H04M3/42221 ,  H04M3/44 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2250/74

Abstract: A method is disclosed herein for recognizing a repeated utterance in a mobile computing device via a processor. A first utterance is detected being spoken into a first mobile computing device. Likewise, a second utterance is detected being spoken into a second mobile computing device within a predetermined time period. The second utterance substantially matches the first spoken utterance and the first and second mobile computing devices are communicatively coupled to each other. The processor enables capturing, at least temporarily, a matching utterance for performing a subsequent processing function. The performed subsequent processing function is based on a type of captured utterance.

Abstract translation: 本文公开了一种用于通过处理器识别移动计算设备中的重复发声的方法。 检测到第一话语被说成是第一移动计算设备。 类似地，在预定时间段内检测到第二话语被传送到第二移动计算设备中。 第二话语基本上与第一讲话话语相匹配，并且第一和第二移动计算设备彼此通信地耦合。 该处理器至少暂时捕获用于执行后续处理功能的匹配发声。 执行的后续处理功能基于所捕获的话语的类型。

公开(公告)号：US20130279664A1

公开(公告)日：2013-10-24

申请号：US13924721

申请日：2013-06-24

Applicant: AT&T Mobility II LLC

Inventor： Stephen John Ambrose ,  Robert Z. Evora ,  Coulter C. Henry, Jr. ,  Alexander E. Silverman

IPC: H04M3/42

CPC classification number: H04M3/42212 ,  H04M3/533 ,  H04M2201/18

Abstract: A technique for managing simultaneous incoming and outgoing calls between the same far-end called terminal and far-end calling terminal and/or same user associated with a far-end called terminal and user associated with the far-end calling terminal includes an easy call abandon facility on a near-end terminal configured to compare information associated with an outgoing call to information associated with an incoming call. The easy call abandon facility is configured to initiate an audible or visible indicator when the terminal and/or user of the far-end called party is the same as that of the far-end calling party. In response to an easy call abandon indication received from a near-end terminal user, the easy call abandon facility disconnects the call from the near-end and connects the call received from the far-end terminal.

Abstract translation: 用于管理同一远端被叫终端与远端主叫终端和/或与远端被叫终端和与远端呼叫终端相关联的用户相关联的同一用户之间的同时进入和离开呼叫的技术包括： 在近端终端放弃设备，其被配置为将与呼出呼叫相关联的信息与与呼入呼叫相关联的信息进行比较。 当远端被叫方的终端和/或用户与远端呼叫方的终端和/或用户相同时，简易呼叫丢弃设备被配置为启动可听或可见的指示符。 响应于从近端终端用户接收到的简单的呼叫放弃指示，简易呼叫放弃设备将呼叫与近端断开连接，并连接从远端终端接收到的呼叫。

公开(公告)号：US20130272565A1

公开(公告)日：2013-10-17

申请号：US13447943

申请日：2012-04-16

Applicant: Luciano Godoy Fagundes ,  Thomas Moran ,  Dhaval Desai ,  Joylee Kohler ,  Paul Roller Michaelis

Inventor： Luciano Godoy Fagundes ,  Thomas Moran ,  Dhaval Desai ,  Joylee Kohler ,  Paul Roller Michaelis

IPC: G06K9/00

CPC classification number: H04M3/523 ,  H04M3/5116 ,  H04M2201/18 ,  H04M2201/50

Abstract: Systems and methods for routing and/or servicing contacts using video analysis of one or more video streams are provided. The systems and methods are particularly applicable to a contact center.

Abstract translation: 提供了使用一个或多个视频流的视频分析来路由和/或维护联系人的系统和方法。 系统和方法特别适用于联络中心。

公开(公告)号：US08533325B2

公开(公告)日：2013-09-10

申请号：US13686530

申请日：2012-11-27

Applicant: Research In Motion Limited

Inventor： Lap Luu ,  Gibran Siddique

IPC: G06F15/173

CPC classification number: H04W4/16 ,  H04M3/42059 ,  H04M3/42314 ,  H04M3/4234 ,  H04M7/006 ,  H04M2201/18 ,  H04M2203/1091 ,  H04M2242/22

Abstract: Identifying an incoming call as from a mobile device of an enterprise communication system. Creating a first list relating mobile devices of the enterprise communication system with Public Land Mobile Network (PLMN) number of the device. Creating a hashmap comprising keys. Each key comprising the last n digits assigned as a PLMN number to at least one mobile device of the enterprise communication system. The hashmap further comprising a plurality of buckets. Each bucket corresponding to a key, and comprising a second list identifying each enterprise-associated mobile device having a PLMN number ending with the key. Receiving an Automatic Number Identification (ANI) number of an call incoming to the enterprise communication system. Retrieving at least one bucket corresponding to a key comprising the last n digits of the ANI number. Searching the retrieved bucket for the unique identifier associated with the full PLMN number.

公开(公告)号：US08526593B2

公开(公告)日：2013-09-03

申请号：US13206713

申请日：2011-08-10

Applicant: Robert Pines

Inventor： Robert Pines

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M3/36 ,  H04M3/42144 ,  H04M3/42161 ,  H04M2201/18 ,  H04M2201/42

Abstract: A method for providing directory assistance includes receiving a communication from a requestor for a desired contact listing and retrieving a requester profile relating to the requester where the profile including a calling history of the requester. At least one listing is retrieved in response to the communication for a desired contact listing, where the retrieving of the desired listing includes reviewing the calling history of the requester and including, among the at least one retrieved response, a predictive listing.

Abstract translation: 一种用于提供目录帮助的方法包括从请求者接收所需联系人列表的通信，并且检索与所述请求者有关的请求者简档，其中所述简档包括请求者的呼叫历史。 响应于期望的联系人列表的通信来检索至少一个列表，其中所述期望列表的检索包括查看请求者的呼叫历史并且在所述至少一个检索到的响应中包括预测列表。

公开(公告)号：US20130202102A1

公开(公告)日：2013-08-08

申请号：US13365307

申请日：2012-02-03

Applicant: Peeyush Jaiswal ,  Aleksas J. Vitenas

Inventor： Peeyush Jaiswal ,  Aleksas J. Vitenas

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/5238 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/551

Abstract: A computer places in a call queue a call having caller identification information. The computer creates a database record that includes the caller identification information of the call placed in the call queue and an aggregate call queue duration value representing the aggregate time that one or more calls having the caller identification information have been in the call queue. The computer calculates a call queue duration for the call, and adds the calculated call queue duration for the call to the aggregate call queue duration value of the database record associated with the caller identification information of the call. If the aggregate call queue duration value exceeds a predetermined value, the computer provides special treatment to the call.

Abstract translation: 计算机将具有呼叫者识别信息的呼叫置于呼叫队列中。 计算机创建数据库记录，其包括呼叫队列中的呼叫的呼叫者识别信息，以及表示具有呼叫者识别信息的一个或多个呼叫已经在呼叫队列中的聚合时间的聚合呼叫队列持续时间值。 计算机计算呼叫的呼叫队列持续时间，并将计算的呼叫队列持续时间添加到与呼叫的呼叫者识别信息相关联的数据库记录的聚合呼叫队列持续时间值。 如果聚合呼叫队列持续时间值超过预定值，则计算机向呼叫提供特殊处理。

公开(公告)号：US08503652B2

公开(公告)日：2013-08-06

申请号：US11735255

申请日：2007-04-13

Applicant: Li Chen ,  Yongcheng Li ,  Lun Xiao

Inventor： Li Chen ,  Yongcheng Li ,  Lun Xiao

IPC: H04M3/42 ,  H04M1/00 ,  H04L12/16 ,  H04Q11/00

CPC classification number: H04M3/56 ,  H04M3/382 ,  H04M3/565 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/5054

Abstract: Conference calls are managed using a permanent or default password associated with a particular call-in phone number and at least one temporary, dynamically-generated password for that same call-in phone number. The temporary passwords are preferably applicable for a particular time period or interval. If a temporary password is not defined for the time period in which a conference call takes place, the default password may be used. Conference call access is restricted to participants who provide the proper password—namely, the temporary password during a time period for which a temporary password has been generated, and the default password otherwise.

Abstract translation: 使用与特定呼入电话号码相关联的永久或默认密码和至少一个临时动态生成的密码来管理电话会议呼叫电话号码。 临时密码优选适用于特定的时间段或间隔。 如果在进行电话会议的时间段内没有定义临时密码，则可以使用默认密码。 会议呼叫访问仅限于提供适当密码的参与者，即在生成临时密码的时间段内的临时密码，否则为默认密码。

公开(公告)号：US08503624B2

公开(公告)日：2013-08-06

申请号：US11237081

申请日：2005-09-28

Applicant: Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel ,  Mukul Jain

Inventor： Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel ,  Mukul Jain

IPC: H04M1/64

CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

公开(公告)号：US08494142B2

公开(公告)日：2013-07-23

申请号：US12631458

申请日：2009-12-04

Applicant: Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

Inventor： Charles Steven Lingafelt ,  James William Murray ,  James Thomas Swantek

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04L12/1822 ,  H04L51/12 ,  H04M3/38 ,  H04M2201/12 ,  H04M2201/18

Abstract: An embodiment of the invention includes a method for detecting fraudulent use in a conference calling system. One or more time duration thresholds are received for a conference call. The conference call is monitored to determine an attendee duration, a participants duration, and/or a conference call duration. The attendee duration represents the call duration of an attendee of the conference call; the participants duration represents the total call duration of all of the attendees combined; and, the conference call duration represents the call duration of the conference call. The time duration thresholds are compared to the attendee duration, participants duration, and/or conference call duration. Actions are performed by a processor if the attendee duration, participants duration, and/or conference call duration exceeds the time duration thresholds.

公开(公告)号：US08447590B2

公开(公告)日：2013-05-21

申请号：US12306413

申请日：2007-06-20

Applicant: Toshiaki Ishibashi ,  Ryo Tanaka ,  Satoshi Ukai

Inventor： Toshiaki Ishibashi ,  Ryo Tanaka ,  Satoshi Ukai

IPC: G10L11/00

CPC classification number: H04R3/005 ,  H04M3/56 ,  H04M3/568 ,  H04M2201/18 ,  H04R1/406 ,  H04R2201/403 ,  H04R2430/20

Abstract: A voice emitting and collecting device that is capable of picking up/outputting a voice emitted from a talker at a high S/N ratio by eliminating the influence of a diffracting voice despite a simple configuration is provided. A signal differencing circuit 191 outputs difference signals MS1 to MS4 between voice collecting beam signals MB11 to MB14 and voice collecting beam signals MB21 to MB24. A level comparator 195 selects the difference signal having a maximum level. A signal selecting circuit 196 selects voice collecting beam signals MB1x, MB2x of the difference signal MS that is selected/pointed by the level comparator 195. A subtracter 199 subtracts the voice collecting beam signal MB2x from the voice collecting beam signal MB1x, and output a resultant signal. Accordingly, main components of the diffracting voice can be removed from the voice collecting beam signal.

Abstract translation: 提供了一种语音发射和收集装置，其能够通过消除尽管简单配置的衍射语音的影响，以高S / N比来拾取/输出从讲话者发出的语音。 信号差分电路191输出语音采集束信号MB11〜MB14和声音采集束信号MB21〜MB24之间的差信号MS1〜MS4。 电平比较器195选择具有最大电平的差分信号。 信号选择电路196选择由电平比较器195选择/指示的差分信号MS的语音采集束信号MB1x，MB2x。减法器199从语音采集束信号MB1x中减去语音采集束信号MB2x，并输出 结果信号。 因此，可以从声音采集束信号中去除衍射声音的主要成分。