Abstract:
A method for enhanced commercial activities to a mobile device user includes providing a user with an application for use on a mobile wireless device and receiving an incoming communication from the wireless device via the application at an enhanced services platform of a directory assistance center. Stored account information, associated with the user is retrieved and a coded information is received from the wireless device, where the coded information is generated by the application based on input uploaded onto the wireless device by the user obtained from any one of the group selected from a product advertisement, a product price tag and digital image of a product. The coded information is parsed at the enhanced services platform, options are retrieved related to a product corresponding to the coded information and the user is provided with options relating to the product.
Abstract:
A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller (4). A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.