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    TECHNIQUE FOR UPDATING A PRIVATE DIRECTORY AT AN INFORMATION/CALL CENTER
    11.
    发明专利
    TECHNIQUE FOR UPDATING A PRIVATE DIRECTORY AT AN INFORMATION/CALL CENTER 未知

    公开(公告)号：CA2479047A1

    公开(公告)日：2005-02-28

    申请号：CA2479047

    申请日：2004-08-25

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A

    IPC: G06F17/30 ,  H04M3/42 ,  H04M3/493

    Abstract: An information assistance service automatically updates contact information in a subscriber's contacts folder or private directory. The information assistanc e service receives changes to its public telephone number database, which includes name, telephone number, postal address, and possibly e-mail address, compares the information in the contac ts folder to be updated with the changes to the public database, and replaces the informatio n in the contacts folder with new information if the telephone number is included within the changes to the public database. The subscriber may choose to be notified before or after such replacement is made - if before, the user may approve the changes one-by-one or all together. The updating can be performed in substantially real-time, as soon as changes to the public database are received, or the updating can be performed less frequently than those changes are receive d. In the latter case, the changes made to the public database since the last update are kept track of. Alternatively; shadow record information about a contact may be derived when a contact is added to a contacts folder, and an intelligent search may be performed using the shadow record information to update the contact record.

    TECHNIQUE FOR PROVIDING A PERSONALIZED ELECTRONIC MESSAGING SERVICE THROUGH AN INFORMATION ASSISTANCE PROVIDER
    14.
    发明专利
    TECHNIQUE FOR PROVIDING A PERSONALIZED ELECTRONIC MESSAGING SERVICE THROUGH AN INFORMATION ASSISTANCE PROVIDER 未知

    公开(公告)号：CA2513795A1

    公开(公告)日：2006-01-30

    申请号：CA2513795

    申请日：2005-07-26

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A ,  MILLER JOHN S

    IPC: H04M3/487 ,  H04L12/16 ,  H04L12/54 ,  H04M3/493

    Abstract: To provide a personalized voice email service, data pertaining to one or mor e of a user's email accounts, e.g., email addresses and account access data, is maintained in a folder by an information assistance service, which is unaffiliated with the email service providers (e.g., AOL, Hotmail, etc.) maintaining the user's email accounts. When the user calls the information assistance service, the user's folder is retrieved. Th e user's email accounts may be accessed on behalf of the user based on the email addresses and account access data in the user's folder. An information assistance provider including, e.g., an operator and/or a voice server, may present information concerning the email messages received in the user's email accounts in different manners. For example, the information assistance provider may report to the user selected email messages that satisfy one or more predetermined criteria, e.g., only those email messages which have been received since the last time the user called the information assistance service. Header information (e.g., sender/address, subject, etc.) concerning the selected email messages may be announced to the user. At the user's request, the information assistance provider may ope n and read a email message to the user. The user may then send a reply email message, or forward the email message to other recipients.

    TECHNIQUE FOR EFFECTIVE MANAGEMENT OF DIRECTORY INFORMATION
    15.
    发明专利
    TECHNIQUE FOR EFFECTIVE MANAGEMENT OF DIRECTORY INFORMATION 未知

    公开(公告)号：CA2434128A1

    公开(公告)日：2004-01-08

    申请号：CA2434128

    申请日：2003-07-02

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A ,  HENRY GARY E ,  BAKER NATHAN B

    IPC: G06F13/14 ,  G06F13/38 ,  G06F17/30 ,  H04M3/487 ,  H04Q3/00

    Abstract: When a user calls an information assistance service to request a desired listing, an operator answering the call may search multiple data sources for the desired listing. Such data sources may include, e.g., a contacts folder associated with the user which is maintained by the information assistance service for the user, a public national directory database and an enterprise directory database. When a listing satisfying the request is returned from the search, the source of the listing is identified. For example, if it is determined that the returned listing comes from a source other than the contacts folder, the listing may be incorporated into the contacts folder in accordance with the invention. The manner in which the listing is incorporated into the contacts folder may depend an a user preference.

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