公开(公告)号：CA2504295A1

公开(公告)日：2005-10-30

申请号：CA2504295

申请日：2005-04-15

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： JOHNSON KAREN L ,  TIMMINS TIMOTHY A

IPC: H04M11/08

Abstract: In providing an information assistance service in a call by a user, the context of the call is ascertained. Context information is derived from information exchanges during the call. Inferences as to types of advertisement pertinent to the user location, event, etc. are drawn based on the context information. Pertinent advertisements, which may be further individualized based on personal preferences, are provided to the user at the conclusion of the call, or otherwise transmitted to the user via voicemail, SMS, email, WAP, paging, facsimile, instant messaging, text messaging, picture phone, video phone, etc.

公开(公告)号：CA2520879A1

公开(公告)日：2004-11-04

申请号：CA2520879

申请日：2004-03-24

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： MILLER JOHN S ,  BAKER NATHAN B ,  HUEY CHRISTOPHER A ,  LJUBICICH PHILIP A ,  TIMMINS TIMOTHY A

IPC: H04M3/487 ,  H04M3/493 ,  H04M3/42 ,  G10L15/00

Abstract: In communications systems where multiple users may be associated with the sa me account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may b e collected for use in deriving voiceprint samples during registration of a us er with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone callin g the system, to compensate for noise. Changes in phone numbers and/or address es of users are monitored and the threshold is adjusted if changes are found.

公开(公告)号：CA2453501A1

公开(公告)日：2004-06-19

申请号：CA2453501

申请日：2003-12-16

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： TIMMINS TIMOTHY A ,  BAKER NATHAN B ,  MILLER JOHN S

IPC: H04M3/487

公开(公告)号：CA2453279A1

公开(公告)日：2004-06-13

申请号：CA2453279

申请日：2003-12-12

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： SWICK CORVIN F ,  TIMMINS TIMOTHY A

IPC: H04L12/66 ,  H04M3/493 ,  G06F17/60

Abstract: The present invention allows a user to access an information assistance service provider for information to perform a task, e.g., purchase of a product. In response, the service provider may consult multiple resources based on the caller's request and criteria which may be systemic or specified in a user profile. The resources used may be those information sources specified in the user profile, public databases, and vendor and enterprise databases that include information related to products, including product information and product pricing, availability, shipping costs and times, product and activity reviews, and business reputation information.

公开(公告)号：CA2435427A1

公开(公告)日：2004-01-22

申请号：CA2435427

申请日：2003-07-16

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： BAKER NATHAN B ,  TIMMINS TIMOTHY A

IPC: H04M3/487 ,  H04M15/10

Abstract: A user of an enhanced telecommunications service in accordance with the invention may invoke information assistance while the user is connected to a destination party. The information assistance may include, for example, a concierge-type service feature whereby the user may make restaurant reservations, purchase goods and services, etc. with an operator's assistance. In accordance with an aspect of the invention, a first information assistance center which receives a concierge request from a user also provides information concerning fulfillment of the request to the user, even though the request may be fulfilled by an agent in a second information assistance center, located in a different region than the first information assistance center. In accordance with another aspect of the invention, the operators who handle a user's calls may be rated by the user in terms of their performance. The user's calls may subsequently be assigned to those operators preferred by the user, as reflected by the user's rating thereof. In accordance with yet another aspect of the invention, subscribers to third party services who have no relationship with the provider of the concierge-type service may take advantage of the service through the respective third party services.

公开(公告)号：CA2409288A1

公开(公告)日：2003-05-02

申请号：CA2409288

申请日：2002-10-22

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： TIMMINS TIMOTHY A ,  ELSEY NICHOLAS J

IPC: G06Q10/10 ,  G06Q30/02 ,  G06F17/60 ,  H04L12/16 ,  G06F13/42

Abstract: A user of a personal information manager (PIM) may conveniently input an appointment time in the PIM according to a time zone (e.g., Eastern time zone) different from the default time zone (e.g., Pacific time zone) on which the PIM operates. When the appointment data including the appointment time is synchronized into a database, in accordance with an inventive time-shift approach, the appointment time is initially accepted into the database, and then corrected based on a time range specified by the user, appointments within which are time-shifted from the default time zone to another time zone also specified by the user. In accordance with a second, inventive time-zone qualifier approach, the user when entering the appointment time in the PIM also provides a time-zone qualifier specifying a time zone different from the default time zone. Based on such a qualifier, in a data synchronization, an administrator of the database corrects the appointment time in the PIM to reflect the specified time zone before it incorporates the appointment time into the database. 1