公开(公告)号：EP1252754A4

公开(公告)日：2005-02-02

申请号：EP01906661

申请日：2001-01-24

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

IPC: H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M7/00 ,  H04M15/00

CPC classification number: H04W4/16 ,  H04M3/42008 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/4211 ,  H04M3/42153 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/51 ,  H04M15/00 ,  H04M15/06 ,  H04M15/41 ,  H04M15/44 ,  H04M15/51 ,  H04M15/58 ,  H04M15/68 ,  H04M15/80 ,  H04M15/8038 ,  H04M15/8044 ,  H04M15/8228 ,  H04M2203/6009 ,  H04M2207/18 ,  H04M2207/206 ,  H04M2215/01 ,  H04M2215/0104 ,  H04M2215/0152 ,  H04M2215/0164 ,  H04M2215/0188 ,  H04M2215/0196 ,  H04M2215/2026 ,  H04M2215/32 ,  H04M2215/34 ,  H04M2215/42 ,  H04M2215/54 ,  H04M2215/74 ,  H04M2215/7442 ,  H04M2215/745 ,  H04M2215/7833 ,  H04W4/00 ,  H04W4/12 ,  H04W4/24 ,  H04W8/02 ,  H04W40/02 ,  H04W56/00 ,  H04W74/00

Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

公开(公告)号：EP2047702A4

公开(公告)日：2013-03-20

申请号：EP06800892

申请日：2006-08-04

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BATES MICHAEL

IPC: H04W4/00 ,  H04L29/08 ,  H04M1/64 ,  H04M3/42 ,  H04M3/493

CPC classification number: H04L67/06 ,  H04M3/42178 ,  H04M3/4931 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2203/053

公开(公告)号：EP1232639A4

公开(公告)日：2010-11-10

申请号：EP00970553

申请日：2000-10-03

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： MARWELL EVAN ,  PINES ROBERT

IPC: H04M3/12 ,  H04M3/432 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M7/06 ,  H04M7/12 ,  H04Q3/72 ,  H04M3/42 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04M3/432 ,  H04M3/12 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/44 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/51 ,  H04M3/5108 ,  H04M7/06 ,  H04M7/12 ,  H04M2203/105 ,  H04M2203/1058 ,  H04M2207/18 ,  H04M2242/22 ,  H04Q3/72 ,  Y10S379/90 ,  Y10S707/99931

公开(公告)号：EP1325611A4

公开(公告)日：2004-08-04

申请号：EP01979255

申请日：2001-09-17

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT ,  BAUMEISTER CHRISTINE ,  BLAKENEY JOHN

IPC: H04M3/42 ,  H04M3/493 ,  H04M15/00 ,  H04W4/02 ,  H04W64/00 ,  G01C21/26 ,  G06F7/00 ,  H04M3/487

CPC classification number: H04W4/02 ,  H04M3/4931 ,  H04M2242/30 ,  H04W64/00

Abstract: The present invention provides for an enhanced directory assistance system (2) for providing directions information to a plurality of callers (4). The system is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call session to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.

公开(公告)号：EP2338269A4

公开(公告)日：2012-09-12

申请号：EP08815952

申请日：2008-09-15

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： MCGARY FAITH ,  PINES ROBERT ,  BATES MICHAEL

IPC: G06Q30/02 ,  G06K17/00 ,  H04M3/487

CPC classification number: G06Q30/02 ,  H04M3/42153 ,  H04M3/4878 ,  H04M2250/04

公开(公告)号：EP2149251A4

公开(公告)日：2011-12-21

申请号：EP08743340

申请日：2008-04-25

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： PINES ROBERT

IPC: H04M3/493 ,  G06F17/30

CPC classification number: H04M3/4931 ,  H04M3/36 ,  H04M3/42144 ,  H04M3/42161 ,  H04M2201/18 ,  H04M2201/42

公开(公告)号：EP1782614A4

公开(公告)日：2011-04-06

申请号：EP05786660

申请日：2005-08-11

Applicant: GRAPE TECHNOLOGY GROUP INC

Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M3/4933