公开(公告)号：CA2713622A1

公开(公告)日：2011-02-23

申请号：CA2713622

申请日：2010-08-20

Applicant: BANK OF AMERICA

Inventor： POLAKAM SARABHAIAH ,  DEFER DARIN MICHAEL ,  LOZES JOHN ANDRES ,  MOORE CHRISTOPHER ALAN ,  TAVORMINA PETER ANTHONY ,  HUANG YING

IPC: G06F9/455

Abstract: Systems and methods are illustrated that relate to a dynamic configuration of rules (e.g., business rules, presentation rules, etc.) in a virtual machine environment. Moreover, the rules may be updated and used with an application that is running on a virtual machine without requiring the virtual machine to be stopped and started (i.e., restarted). Furthermore, aspects of the disclosure describe managing the visibility of dynamic rules to various applications running on the same virtual machine.

公开(公告)号：GB2471317A

公开(公告)日：2010-12-29

申请号：GB0911028

申请日：2009-06-25

Applicant: BANK OF AMERICA

Inventor： PORTS PRESTON W ,  GHOSH DEBASHIS ,  LIU WELCHENG ,  SUDJIANTO AGUS ,  CHEN JIE ,  ALLISON THAYER ,  JOFFE DAVID ,  AMIN MACK ,  PAWAR SAMIR ,  QUINN MATT

IPC: G06Q40/00

Abstract: A method for providing decision support systems using customer clustering comprises obtaining customer transaction data (e.g. internal-external customer transaction data, credit card information, customer funds ( income)), and categorising it. The categorised customer transaction data is analysed to identify patterns among the data. The identified patterns are used to isolate a selected number of behavioural factors. The customers are grouped into population segments based on the behavioural factors. Any non-linear transaction data may be analysed using a Hidden Markov method. The behavioural segments may be visually presented in a graph (Fig. 3). The decision support system may be used to provide more directed and accurate offers to customers thus improving the customer experience.

公开(公告)号：SG166078A1

公开(公告)日：2010-11-29

申请号：SG2010027639

申请日：2010-04-20

Applicant: BANK OF AMERICA

Inventor： GRACE DANIEL DOUGLAS ,  DARGA SRINIVAS ,  HUNSAKER ERIC NATHANIEL ,  ELLIOTT BRYCE ROBERT ,  VISWANATHAN RAJARAMAN ,  SCHREDER MICHAEL J ,  LAVELLE GREG M ,  SANSBURY DARRYL ALAN ,  ROCHE CHRISTINE ,  PANDRAPAGADA RAMA RAO

Abstract: Embodiments of the present invention address the above needs and/or achieve other advantages by providing a method, system, computer program product, or a combination of the foregoing for creating a for production support that is standardized and centralized across the channels and sub-channels in an organization. The knowledge management system receives information relating to incidents from databases in the organization. The knowledge management system displays via a user interface at least the following information related to at least one incident, the current status of the incident, the recovery guidelines for effecting resolution of the incident, and scoring values associated with the incident. The knowledge management system also stores and displays historical information, contact information, incident reports, and outstanding incident tickets associated with the incident, as well as process maps or flowcharts for systems, applications, and customer views, and an academy for training associates.

公开(公告)号：SG165286A1

公开(公告)日：2010-10-28

申请号：SG2010021434

申请日：2010-03-26

Applicant: BANK OF AMERICA

Inventor： MAYER MICHAEL J ,  ANDERSEN DAVID M

Abstract: Embodiments of the invention relate to systems, methods, and computer program products for improved electronic discovery. Embodiments herein disclosed provide for an enterprise-wide c-discovery system that provides for source- to-processing file conversion of electronic communications and, in some embodiments, decryption of encrypted electronic communication entries for the purpose of efficiently processing data and supplying the electronic data to third party data analysis providers.

公开(公告)号：SG165282A1

公开(公告)日：2010-10-28

申请号：SG2010021392

申请日：2010-03-26

Applicant: BANK OF AMERICA

Inventor： TOOMEY BRIAN L ,  WHALEN JOHN N JR ,  HOBART ERIC B

Abstract: In general, embodiments of the present invention relate to methods and apparatuses for managing electronic discovery, and more particularly, for communicating a preservation notice and/or a survey to and/or from a custodian in an enterprise. For example, in some embodiments, a method for electronic discovery management is provided, where the method includes: (1) creating an electronic discovery matter; (2) adding a custodian to the electronic discovery matter; (3) creating a preservation notice and/or a survey; and (4) communicating, via a network, information associated with the preservation notice and/or the survey to the custodian at a data storage device accessible to the custodian.

公开(公告)号：SG165281A1

公开(公告)日：2010-10-28

申请号：SG2010021384

申请日：2010-03-26

Applicant: BANK OF AMERICA

Inventor： ANDERSEN DAVID M ,  MILLER EMERSON D

Abstract: Embodiments of the invention relate to systems, methods, and computer program products for improved electronic discovery. Embodiments herein disclosed provide for an enterprise wide electronic management server that provides for data to be identified, located, retrieved, preserved, searched, reviewed and produced in an efficient and cost- effective manner across the entire enterprise system. In addition, by structuring management of e- discovery based on case/matter, custodian and data and providing for linkage between the same, further efficiencies are realized in terms of identifying, locating and retrieving data and leveraging results of previous e-discoveries with current requests.

公开(公告)号：SG165279A1

公开(公告)日：2010-10-28

申请号：SG2010021343

申请日：2010-03-26

Applicant: BANK OF AMERICA

Inventor： TOOMEY BRIAN L ,  HOBART ERIC B ,  MAYER MICHAEL J ,  WHALEN JOHN N JR

Abstract: Embodiments of the invention relate to systems, methods, and computer program products determining suggestive preservation notice or survey recipients in an electronic discovery system. The determination is based on a comparison of data, such as personnel data or like, associated with individuals previously identified as preservation notice or survey recipients and individuals currently added to the case, referred to as potential custodians. Additional embodiments of the invention provide for determining preservation notice recipients based additionally upon previous preservation notice and/or survey history of the potential custodians.

公开(公告)号：MX2010004345A

公开(公告)日：2010-10-21

申请号：MX2010004345

申请日：2010-04-21

Applicant: BANK OF AMERICA

Inventor： GRACE DANIEL DOUGLAS ,  DARGA SRINIVAS ,  VISWANATHAN RAJARAMAN ,  LAVELLE GREG M ,  SANSBURY DARRYL ALAN ,  ROCHE CHRISTINE ,  PANDRAPAGADA RAMA RAO ,  HUNSAKER ERIC NATHANIEL ,  ELLIOTT BRYCE ROBERT ,  SCHREDER MICHAEL J

IPC: G11B27/00

Abstract: Modalidades de la presente invención proporcionan un método, sistema, producto de programa de computadora o una combinación de los anteriores para crear un sistema de manejo de conocimiento incluyendo un sistema de monitoreo de tablero de rendimiento que está estandarizado y centralizado a través de los canales y sub-canales en una organización; el sistema de monitoreo de tablero de rendimiento se utiliza para rastrear, medir y resolver los incidentes que ocurren a través de los canales, sub-canales, sistemas y aplicaciones de una organización; el sistema recibe información relacionada con dos o más incidentes, donde cada incidente está asociado con uno o más de un canal, sub-canal o aplicación de negocios; el sistema almacena la información en un dispositivo de memoria; el sistema rastrea el estado de al menos un incidente entre la ocurrencia y la resolución del incidente; el sistema despliega, en una interfaz de usuario, la información relacionada con el incidente en un canal, sub-canal, aplicación o nivel de incidente individual.

公开(公告)号：GB2468264A

公开(公告)日：2010-09-01

申请号：GB201011668

申请日：2008-12-22

Applicant: BANK OF AMERICA

Inventor： TREADWELL WILLIAM S

IPC: G06F21/00

Abstract: A system and method for preventing malicious code execution, includes detecting a request for execution of a file. The file is scanned for risk before processing the request. A score is assigned to the risk. Execution of the file is either allowed or prohibited responsive to the risk score.

公开(公告)号：GB2468261A

公开(公告)日：2010-09-01

申请号：GB201011314

申请日：2008-12-05

Applicant: BANK OF AMERICA

Inventor： CALMAN MATTHEW ALEXANDER

IPC: G06V30/224 ,  G07D11/00 ,  G07D7/12

Abstract: Techniques and systems are disclosed to perform, in some examples, the steps of receiving a note or an image of a note, imaging at least a portion of the note, determining a value of at least one field indicated by a predetermined identifier of the note through character and mark recognition, and storing information regarding the note in a memory. The information regarding the note that may be stored in a memory may be forwarded to a regulatory agency or an external entity for reporting or record-keeping.