公开(公告)号：WO2006104652A3

公开(公告)日：2007-10-11

申请号：PCT/US2006008259

申请日：2006-03-07

Applicant: J2 GLOBAL COMM ,  PATRICK EDWARD ,  ZUCKER NEHEMIA ,  MASON JAMES

Inventor： PATRICK EDWARD ,  ZUCKER NEHEMIA ,  MASON JAMES

IPC: G06F17/30

CPC classification number: G06Q30/016 ,  G06F17/30663 ,  G06Q30/0255 ,  G10L15/26 ,  H04L51/04 ,  H04M3/5141 ,  H04M3/5191 ,  H04M2203/357

Abstract: A computer-implemented method is performed during an online chat session between a customer service representative (CSR) of a merchant, and the merchant's customer. Conversational text of the session is analyzed to determine a mood of the customer. Previously collected information about the customer is accessed, from a database that stores information about customers of the merchant. A tip is determined and sent to be displayed to the CSR. The tip is determined based on the mood and the accessed previously collected information. Other embodiments are also described and claimed.

Abstract translation: 在商户的客户服务代表（CSR）和商家的客户之间的在线聊天会话期间执行计算机实现的方法。 分析会话的会话文本，以确定客户的情绪。 从存储有关商家客户信息的数据库访问以前收集的有关客户的信息。 确定提示并将其发送给CSR。 该提示是根据情绪和访问的先前收集的信息确定的。 还描述和要求保护其他实施例。

公开(公告)号：WO2006002245A3

公开(公告)日：2006-12-21

申请号：PCT/US2005022081

申请日：2005-06-21

Applicant: J2 GLOBAL COMM ,  PATRICK EDWARD ,  MASON JAMES

Inventor： PATRICK EDWARD ,  MASON JAMES

IPC: G06F15/16

CPC classification number: H04L12/1859 ,  G06Q10/107 ,  G06Q30/02 ,  H04L51/063

Abstract: A number of sets of recipients (104) of an electronic messaging protocol message distribution campaign are identified. Each set can be one or more recipients (111). Scripting language is added to each message directed to a recipient. The added scripting language (114) refers to a number of image objects/files that have been selected to form a compound image (when juxtaposed). The compound image is unique to one of the sets.

Abstract translation: 识别电子消息协议消息分发活动的多组接收者（104）。 每组可以是一个或多个收件人（111）。 脚本语言被添加到定向到收件人的每条消息中。 所添加的脚本语言（114）是指已经被选择以形成复合图像的多个图像对象/文件（并置）。 复合图像对于其中一个集合是唯一的。

公开(公告)号：WO2005059714A2

公开(公告)日：2005-06-30

申请号：PCT/US2004042293

申请日：2004-12-15

Applicant: J2 GLOBAL COMM ,  PATRICK EDWARD ,  MASON JAMES ,  ZUCKER NEHEMIA

Inventor： PATRICK EDWARD ,  MASON JAMES ,  ZUCKER NEHEMIA

IPC: G06F20060101 ,  G06F7/00 ,  G06F17/30 ,  G06Q30/00 ,  G06F

CPC classification number: G06Q30/02 ,  G06F17/30867 ,  G06Q30/0202 ,  Y10S707/99945

Abstract: A computer implemented method is described. Data is collected about a number of member entities that have online interaction with a group entity. A predefined state is assigned to a selected one of the member entities automatically, in response to applying a predefined rule to analyze some of the collected data. The rule is defined in part by the group entity. The method automatically determines whether or not online content is to be delivered to the selected member entity, based on the assigned state. In another embodiment, online content that is to be delivered to the selected member entity is automatically personalized for the selected member entity, again based on the assigned state. Other embodiments are also described and claimed.

Abstract translation: 描述了计算机实现的方法。 收集关于与组实体进行在线交互的多个成员实体的数据。 响应于应用预定义的规则来分析一些所收集的数据，将预定义状态自动分配给所选择的成员实体之一。 该规则由组实体部分定义。 该方法基于分配的状态自动确定是否将在线内容传送到所选择的成员实体。 在另一个实施例中，再次基于所分配的状态，将自动为所选择的成员实体个性化要被递送到所选成员实体的在线内容。 还描述和要求保护其他实施例。

公开(公告)号：EP1779254A4

公开(公告)日：2009-02-25

申请号：EP05762331

申请日：2005-06-21

Applicant: J2 GLOBAL COMM

Inventor： PATRICK EDWARD ,  MASON JAMES

IPC: G06F15/16

CPC classification number: H04L12/1859 ,  G06Q10/107 ,  G06Q30/02 ,  H04L51/063

Abstract: A number of sets of recipients (104) of an electronic messaging protocol message distribution campaign are identified. Each set can be one or more recipients (111). Scripting language is added to each message directed to a recipient. The added scripting language (114) refers to a number of image objects/files that have been selected to form a compound image (when juxtaposed). The compound image is unique to one of the sets.

公开(公告)号：EP1704469A4

公开(公告)日：2008-04-23

申请号：EP04814472

申请日：2004-12-15

Applicant: J2 GLOBAL COMM

Inventor： PATRICK EDWARD ,  MASON JAMES ,  ZUCKER NEHEMIA

IPC: G06F7/00 ,  G06F20060101 ,  G06F17/30 ,  G06Q30/00

CPC classification number: G06Q30/02 ,  G06F17/30867 ,  G06Q30/0202 ,  Y10S707/99945

Abstract: A computer implemented method is described. Data is collected about a number of member entities that have online interaction with a group entity. A predefined state is assigned to a selected one of the member entities automatically, in response to applying a predefined rule to analyze some of the collected data. The rule is defined in part by the group entity. The method automatically determines whether or not online content is to be delivered to the selected member entity, based on the assigned state. In another embodiment, online content that is to be delivered to the selected member entity is automatically personalized for the selected member entity, again based on the assigned state. Other embodiments are also described and claimed.

公开(公告)号：CA2573303C

公开(公告)日：2014-04-08

申请号：CA2573303

申请日：2005-06-21

Applicant: J2 GLOBAL COMM

Inventor： PATRICK EDWARD ,  MASON JAMES

IPC: G06F15/16

Abstract: A number of sets of recipients (104) of an electronic messaging protocol message distribution campaign are identified. Each set can be one or more recipients (111). Scripting language is added to each message directed to a recipient. The added scripting language (114) refers to a number of image objects/files that have been selected to form a compound image (when juxtaposed). The compound image is unique to one of the sets.