公开(公告)号：US20120271915A1

公开(公告)日：2012-10-25

申请号：US13538702

申请日：2012-06-29

Applicant: Steve C. Glenner ,  Curtis G. Wong

Inventor： Steve C. Glenner ,  Curtis G. Wong

IPC: G06F15/16 ,  G06F17/30

CPC classification number: H04L65/60 ,  H04L67/2857 ,  H04M1/72533 ,  H04M3/493 ,  H04M7/006 ,  H04M2201/38 ,  H04M2207/18 ,  H04M2250/64

Abstract: The presently described subject matter allows the user to interactively browse a collection of electronic files, such as a digital photo collection, remotely using a mobile telephone. Files from the collection of electronic files can be directed from the mobile telephone to be sent to a remote display device, where the file can be displayed. Also, a user can record voice and text annotations from the mobile phone to preserve with an electronic file, and which is transported along with the file when it is displayed on a remote display device.

Abstract translation: 目前描述的主题允许用户使用移动电话远程地交互地浏览诸如数字照片集的电子文件的集合。 来自电子文件集合的文件可以从移动电话引导到要发送到可显示该文件的远程显示设备。 此外，用户可以记录来自移动电话的语音和文本注释，以保存电子文件，并且当它被显示在远程显示设备上时与文件一起传输。

公开(公告)号：US20120266107A1

公开(公告)日：2012-10-18

申请号：US13526296

申请日：2012-06-18

Applicant: Michael Bates ,  James Ferguson

Inventor： Michael Bates ,  James Ferguson

IPC: G06F3/048

CPC classification number: H04M3/4931 ,  G06F16/27 ,  H04M2201/38 ,  H04M2203/553 ,  H04M2203/554

Abstract: Systems and methods for facilitating contact information display, management and synchronization are described. A client application on a portable device in communication with a host system provides a mechanism for receiving, displaying, updating, processing and transmitting contact information and data to the host system, where it may then be synchronized with other devices associated with other users. The host system may also collect information from social networking sites and other locations to update and synchronize contact information and data.

Abstract translation: 描述了用于促进联系人信息显示，管理和同步的系统和方法。 在与主机系统通信的便携式设备上的客户端应用提供了一种用于接收，显示，更新，处理和发送联系人信息和数据到主机系统的机制，然后可以将其与与其他用户相关联的其他设备同步。 主机系统还可以从社交网站和其他位置收集信息以更新和同步联系人信息和数据。

公开(公告)号：US20120224020A1

公开(公告)日：2012-09-06

申请号：US13037979

申请日：2011-03-01

Applicant: Leon PORTMAN ,  David GEFFEN ,  Nadav DORON ,  Itay GRUSHKA

Inventor： Leon PORTMAN ,  David GEFFEN ,  Nadav DORON ,  Itay GRUSHKA

IPC: H04N7/15 ,  H04M3/42 ,  H04W4/00

CPC classification number: H04M3/5133 ,  H04L65/1073 ,  H04L65/1083 ,  H04M2201/38 ,  H04M2201/42

Abstract: Embodiments of the invention are directed to a system and method for assisting a service representative an enterprise. A device operated by an agent and a mobile communication device operated by an expert may be associated by a registration at a server. An indication of required assistance may be provided to the mobile communication device. The mobile communication device may included in a session already including a device operated by the agent and a device operated by a customer.

Abstract translation: 本发明的实施例涉及一种用于协助服务代表企业的系统和方法。 由代理操作的设备和由专家操作的移动通信设备可以通过在服务器处的注册相关联。 可以向移动通信设备提供所需帮助的指示。 移动通信设备可以包括在已经包括由代理操作的设备和由客户操作的设备的会话中。

公开(公告)号：US08243902B2

公开(公告)日：2012-08-14

申请号：US11904955

申请日：2007-09-27

Applicant: Rami Caspi ,  William J. Beyda

Inventor： Rami Caspi ,  William J. Beyda

IPC: H04M3/42

CPC classification number: H04M3/568 ,  H04M3/385 ,  H04M3/387 ,  H04M2201/18 ,  H04M2201/38 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2242/30

Abstract: A method includes receiving audio electronic business card data during a conference; comparing said audio electronic business card data with voices of conference speakers to confirm identities of said speakers; performing an acoustic triangulation to determine a position of speakers; correlating a position of said speakers with said identities; and displaying locations of said speakers.

Abstract translation: 一种方法包括在会议期间接收音频电子名片数据; 将所述音频电子名片数据与会议扬声器的声音进行比较，以确认所述扬声器的身份; 执行声学三角测量以确定扬声器的位置; 将所述扬声器的位置与所述身份相关联; 并显示所述扬声器的位置。

公开(公告)号：US08218751B2

公开(公告)日：2012-07-10

申请号：US12240119

申请日：2008-09-29

Applicant: Neil Hepworth ,  Paul Roller Michaelis

Inventor： Neil Hepworth ,  Paul Roller Michaelis

IPC: H04M3/56

CPC classification number: H04M3/42365 ,  H04M3/42042 ,  H04M3/56 ,  H04M3/563 ,  H04M3/568 ,  H04M2201/38 ,  H04M2203/2088 ,  H04M2203/352 ,  H04M2203/5027 ,  H04M2203/5081

Abstract: A mechanism is provided that allows participants on the conference call to identify, and then mute or filter, a participant(s) responsible for introducing the noise, regardless of whether the noise is caused by transmission impairments or by the participant(s) being in a noisy location. For example, individual users could be able to press a “test” button that could block each of the participants one at a time. This would allow the source of the noise to be identified. This “test button” could be one or more of provided at the endpoint(s), be enabled through a web interface or, for example, through a dedicated conference call interface at the endpoint(s) or at the conference bridge. The blocking of each participant could occur through interaction with the main PBX using, for example, in-band signaling to the PBX. Once the source(s) of the noise is identified, noise mitigation can be applied as needed.

Abstract translation: 提供了一种机制，其允许电话会议上的参与者识别，然后静音或过滤负责引入噪声的参与者，而不管噪声是由传播障碍引起的还是由参与者所在的 一个嘈杂的位置。 例如，个人用户可以按一个“测试”按钮，可以一次阻止每个参与者一个。 这将允许识别噪声的来源。 该“测试按钮”可以是在端点处提供的一个或多个，可以通过web界面启用，或者例如通过端点或会议桥上的专用会议呼叫接口来实现。 每个参与者的阻塞可以通过与主要PBX的交互来实现，例如使用PBX的带内信令。 一旦确定了噪声源，就可以根据需要应用噪声抑制。

公开(公告)号：US08208905B2

公开(公告)日：2012-06-26

申请号：US12163203

申请日：2008-06-27

Applicant: Jonathan Lee ,  Igor Borisov Peev ,  Jorge Armando Peraza ,  Udiyan Padmanabhan

Inventor： Jonathan Lee ,  Igor Borisov Peev ,  Jorge Armando Peraza ,  Udiyan Padmanabhan

IPC: H04M1/663

CPC classification number: G06Q30/0269 ,  G06F17/30867 ,  G06Q30/0267 ,  G06Q30/0271 ,  G06Q30/08 ,  H04M3/4211 ,  H04M3/487 ,  H04M2201/38

Abstract: A user profile is used to assist a user in identifying events of interest and to provide context to users regarding events that matches user preferences. The user profile may be based on behaviors exhibited on a mobile device, on input by the user or on data on the mobile device. The user profile is analyzed to provide notification of events of interest to the user based upon the analysis of the user profile. The user profile may include anything that contributes to a state on the device.

Abstract translation: 用户简档用于帮助用户识别感兴趣的事件，并且向用户提供与用户偏好相匹配的事件的上下文。 用户简档可以基于在移动设备上呈现的行为，由用户输入或移动设备上的数据。 基于对用户简档的分析，分析用户简档以向用户提供感兴趣的事件的通知。 用户简档可以包括有助于设备上的状态的任何东西。

公开(公告)号：US08199891B2

公开(公告)日：2012-06-12

申请号：US12026947

申请日：2008-02-06

Applicant: Donald E. Brown ,  Michael D. Gagle

Inventor： Donald E. Brown ,  Michael D. Gagle

IPC: H04M11/00

CPC classification number: H04M7/0027 ,  H04M2201/38

Abstract: A computer system and method is disclosed for automatically establishing a screen sharing session between a first party and a second party based upon device associations. A computer telephony system establishes a telecommunication session between at least a first and second party. The computer telephony system receives a request for a screen sharing session from one party to the telecommunication session. Using a configuration plan, the computer telephony system is able to determine the proper computing devices between which to establish the screen sharing session absent user entry. A screen sharing session is created between the parties of the telecommunication session and optionally tied thereto.

Abstract translation: 公开了一种用于基于设备关联在第一方和第二方之间自动建立屏幕共享会话的计算机系统和方法。 计算机电话系统在至少第一方和第二方之间建立电信会话。 计算机电话系统接收从一方到电信会话的屏幕共享会话的请求。 使用配置计划，计算机电话系统能够确定在没有用户输入的情况下建立屏幕共享会话的合适的计算设备。 在电信会话的各方之间创建屏幕共享会话并且可选地与其绑定。

公开(公告)号：US20120117153A1

公开(公告)日：2012-05-10

申请号：US13348402

申请日：2012-01-11

Applicant: Guna DURAISAMY GUNASEKAR ,  Mayel Espino ,  Richard G. Moore ,  Michael B. Freeman ,  Frank A. McKiel, JR. ,  Paul A. Roberts

Inventor： Guna DURAISAMY GUNASEKAR ,  Mayel Espino ,  Richard G. Moore ,  Michael B. Freeman ,  Frank A. McKiel, JR. ,  Paul A. Roberts

IPC: G06F15/16

CPC classification number: H04M3/567 ,  G06F17/289 ,  G06Q10/10 ,  G06Q10/1095 ,  H04L12/1818 ,  H04L12/1827 ,  H04M2201/38 ,  H04M2203/2061 ,  H04N7/152 ,  H04Q3/0045 ,  H04Q2213/1324 ,  H04Q2213/13248

Abstract: An approach is provided for supporting multi-media conferencing. Textual information (e.g., text associated with a presentation) is received for display during a conference session to multiple participants. For a particular participant, configuration information corresponding to the participant specifies language assistance for the textual information. Language assistance involves augmenting the textual information according to the configuration information for comprehension of the textual information by the particular participant. In one embodiment, the augmented textual information includes language translation of the textual information. Additionally, the augmented textual information can encompass definitions of terms, including acronyms. The augmented textual information is forwarded for display to the participant during the conference session.

Abstract translation: 提供了一种支持多媒体会议的方法。 接收文本信息（例如，与演示文稿相关联的文本），以在会议期间向多个参与者显示。 对于特定参与者，对应于参与者的配置信息指定文本信息的语言辅助。 语言辅助包括根据用于理解特定参与者的文本信息的配置信息来增加文本信息。 在一个实施例中，增强的文本信息包括文本信息的语言翻译。 此外，增强的文本信息可以包括术语的定义，包括首字母缩略词。 在会议期间，增加的文本信息被转发以供参与者显示。

公开(公告)号：US08170197B2

公开(公告)日：2012-05-01

申请号：US11083657

申请日：2005-03-17

Applicant: Gilad Odinak

Inventor： Gilad Odinak

IPC: H04M1/64 ,  H04M5/00

CPC classification number: H04M3/5183 ,  G10L13/043 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/5235 ,  H04M3/5322 ,  H04M3/533 ,  H04M3/53366 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2203/306 ,  H04M2203/4536 ,  H04M2203/558

Abstract: A system and method for providing a message-based communications infrastructure for automated call center post-call processing is described. Verbal speech utterances in a stream of recorded user messages are identified. The recorded user messages are parsed from a call with a user into a call center. The stream of recorded user messages are stored into a database maintained by the call center. The call is processed through an agent. One or more of the user messages is presented to the agent. Commands on the user messages are executed responsive to the agent.

Abstract translation: 描述了一种用于为自动呼叫中心呼叫处理提供基于消息的通信基础设施的系统和方法。 识别记录的用户消息流中的言语言语音。 记录的用户消息从与用户的呼叫分析到呼叫中心。 记录的用户消息流被存储到由呼叫中心维护的数据库中。 通过代理处理呼叫。 一个或多个用户消息被呈现给代理。 响应于代理程序执行用户消息的命令。

公开(公告)号：US20120099720A1

公开(公告)日：2012-04-26

申请号：US13278764

申请日：2011-10-21

Applicant: Senraj Soundar

Inventor： Senraj Soundar

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/58 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2203/357 ,  H04M2203/404

Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.

Abstract translation: 提供了一种用于使呼叫转移从客户和拨号代理之间到达客户与通话者之间的效率最大化的系统和方法。 该方法包括以下步骤：将拨号代理和谈话者输入到活动中以保持与拨号代理人和讲话者的直接通信; 通过使用拨号代理设备呼叫客户; 从所述拨号代理接收将所连接的客户与所述拨号代理进行通信的传送请求，以与通话人通信; 并且在接收到要转移的请求之后，在接收到要传送的请求之前，将与所连接的客户相关联的客户记录的标识发送到用于识别客户记录的谈话者计算机，其中该客户记录已经预先存储在该讲话者计算机上。