公开(公告)号：US20230352028A1

公开(公告)日：2023-11-02

申请号：US18219889

申请日：2023-07-10

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: G10L15/26 ,  H04M1/247 ,  G10L15/01

CPC classification number: G10L15/26 ,  H04M1/2475 ,  G10L15/01 ,  H04M3/42391

Abstract: A method and system for providing captioned telephone service, the method comprising the steps of, initiating a first captioned telephone service call, during the first captioned telephone service call, creating a first set of captions using a call assistant, simultaneous with creating the first set of captions using a call assistant, creating a second set of captions using an automated speech recognition engine, comparing the first set of captions and the second set of captions using a scoring algorithm based on errors between the first and second sets of captions to generate a score for the second set of captions, in response to the score being within a predetermined threshold range, continuing the call using only the automated speech recognition engine to generate text and in response to the score being outside of the predetermined threshold range, continuing the call using a call assistant to generate captions.

公开(公告)号：US11741963B2

公开(公告)日：2023-08-29

申请号：US16147029

申请日：2018-09-28

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: G10L15/26 ,  H04M1/247 ,  G10L15/01 ,  H04M3/42 ,  G10L25/48 ,  G10L15/18 ,  G10L25/60

CPC classification number: G10L15/26 ,  G10L15/01 ,  H04M1/2475 ,  G10L15/1815 ,  G10L25/48 ,  G10L25/60 ,  H04M3/42391 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061

Abstract: A method and system for providing captioned telephone service, the method comprising the steps of, initiating a first captioned telephone service call, during the first captioned telephone service call, creating a first set of captions using a call assistant, simultaneous with creating the first set of captions using a call assistant, creating a second set of captions using an automated speech recognition engine, comparing the first set of captions and the second set of captions using a scoring algorithm based on errors between the first and second sets of captions to generate a score for the second set of captions, in response to the score being within a predetermined threshold range, continuing the call using only the automated speech recognition engine to generate text and in response to the score being outside of the predetermined threshold range, continuing the call using a call assistant to generate captions.

公开(公告)号：US11664029B2

公开(公告)日：2023-05-30

申请号：US16740574

申请日：2020-01-13

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: G10L15/26 ,  H04M1/247 ,  G10L15/01 ,  H04M3/42 ,  G10L25/48 ,  G10L15/18 ,  G10L25/60

CPC classification number: G10L15/26 ,  G10L15/01 ,  H04M1/2475 ,  G10L15/1815 ,  G10L25/48 ,  G10L25/60 ,  H04M3/42391 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061

Abstract: A method to transcribe communications includes the steps of obtaining a plurality of hypothesis transcriptions of a voice signal generated by a speech recognition system, determining consistent words that are included in at least first and second of the plurality of hypothesis transcriptions, in response to determining the consistent words, providing the consistent words to a device for presentation of the consistent words to an assisted user, and presenting the consistent words via a display screen on the device, wherein a rate of the presentation of the words on the display screen is variable.

公开(公告)号：US20230164265A1

公开(公告)日：2023-05-25

申请号：US18100259

申请日：2023-01-23

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M3/42 ,  H04M1/247 ,  H04L67/02 ,  H04R25/00 ,  H04M1/2757 ,  G06F3/16

CPC classification number: H04M3/42391 ,  H04M1/2475 ,  H04L67/02 ,  H04M3/42161 ,  H04R25/505 ,  H04M1/2757 ,  G06F3/165 ,  H04R25/558 ,  H04M2201/22 ,  H04M2201/14

Abstract: A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.

公开(公告)号：US11588936B2

公开(公告)日：2023-02-21

申请号：US17346512

申请日：2021-06-14

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M11/00 ,  H04M3/42 ,  H04M1/247 ,  H04L67/02 ,  H04R25/00 ,  H04M1/2757 ,  G06F3/16

Abstract: A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.

公开(公告)号：US20220150353A1

公开(公告)日：2022-05-12

申请号：US17585147

申请日：2022-01-26

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: H04M3/42 ,  H04M1/247 ,  G10L15/183 ,  G10L25/60 ,  G10L15/26 ,  H04M1/72433 ,  H04M1/72478

Abstract: A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.

公开(公告)号：US20210274039A1

公开(公告)日：2021-09-02

申请号：US17321222

申请日：2021-05-14

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: H04M3/42 ,  H04M1/247 ,  G10L15/183 ,  G10L25/60 ,  G10L15/26 ,  H04M1/72433 ,  H04M1/72478

Abstract: A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.

公开(公告)号：US10972604B2

公开(公告)日：2021-04-06

申请号：US16559172

申请日：2019-09-03

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M3/42 ,  H04M1/247 ,  H04M1/253 ,  G10L15/26 ,  H04M3/533

Abstract: A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

公开(公告)号：US20200007679A1

公开(公告)日：2020-01-02

申请号：US16564393

申请日：2019-09-09

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: H04M3/42 ,  G10L15/26 ,  H04M1/247 ,  H04M1/725 ,  G10L15/183 ,  G10L25/60

Abstract: A captioning method for presenting captions to an assisted user (AU) during communication with a hearing user (HU) where the assisted user uses a captioned device and the hearing user uses a hearing user's device to facilitate the communication, the captioned device including a display screen and a speaker for presenting captions and broadcasting the hearing user's voice signals, respectively, the method comprising the steps of during an ongoing call between the AU and the HU, using an automated speech recognition (ASR) engine to generate initial ASR captions associated with the HU's voice signal, assessing at least one caption quality factor associated with prior initial ASR captions generated during the ongoing call, delaying broadcast of HU voice signal to the AU and based on the at least one caption quality factor, adjusting a duration of the HU voice signal broadcast delay.

公开(公告)号：US20200007671A1

公开(公告)日：2020-01-02

申请号：US16569165

申请日：2019-09-12

Applicant: Ultratec, Inc.

Inventor： Christopher R. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M1/247 ,  H04M1/725 ,  H04M3/42

Abstract: A text-assisted telephony system for use by an assisted user while communicating with a hearing user via a hearing user's phone device. The system includes first and second assisted user's communication devices, each including a processor, a microphone, a speaker, a display and a communication component. One processor is programmed to establish a voice call with the hearing user's phone device. One processor is programmed to establish a communication link with the other processor. Each processor is programmed to generate an alert indicating when an incoming call is received and to enable an assisted user to answer the call and, upon one of the devices being used to answer a call, that device receiving text captions from a remote relay corresponding to a hearing user's voice signal and presenting the text captions to the assisted user via the device display.