公开(公告)号：US20140357215A1

公开(公告)日：2014-12-04

申请号：US13905942

申请日：2013-05-30

Applicant: Avaya Inc.

Inventor： Paul Roller MICHAELIS ,  Jon BENTLEY ,  Mark FLETCHER

IPC: H04W4/02

CPC classification number: H04W4/027 ,  H04M3/5116 ,  H04M2201/18 ,  H04M2203/1075 ,  H04M2203/2094 ,  H04M2242/30 ,  H04M2250/12 ,  H04W4/029 ,  H04W4/90

Abstract: A Public Safety Answering Point (PSAP) is configured to receive a description of detected movement associated with one or more inertial sensors of a communication device. The description of the detected movement may then be analyzed to determine a likelihood of injury associated with the movement, whether or not the user associated with the communication device is experiencing abnormal neuromuscular activity, and/or whether the user is outside a range of the communication device such that the user is unlikely to hear audio information originating from the communication device. The PSAP may additionally or alternatively utilize the description of the movement information to assist and/or provide an advisory recommendation in the decision of which, if any first responder resources should be dispatched; the recommendation may include which resources and at what priority the resources should be dispatched.

Abstract translation: 公共安全应答点（PSAP）被配置为接收与通信设备的一个或多个惯性传感器相关联的检测到的移动的描述。 然后可以分析检测到的运动的描述，以确定与移动相关联的受伤的可能性，无论与通信设备相关联的用户是否正在经历异常的神经肌肉活动，和/或用户是否在通信范围之外 设备，使得用户不太可能听到源自通信设备的音频信息。 PSAP可以附加地或替代地利用移动信息的描述来帮助和/或在决策中提供咨询建议，哪个应该发送第一响应者资源; 该建议可能包括哪些资源和哪些优先资源应该发送。

公开(公告)号：US08903079B2

公开(公告)日：2014-12-02

申请号：US12331195

申请日：2008-12-09

Applicant: Qiaobing Xie ,  S. James P. Spottiswoode

Inventor： Qiaobing Xie ,  S. James P. Spottiswoode

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/42

CPC classification number: H04M3/5232 ,  H04M3/42068 ,  H04M2201/16 ,  H04M2201/18

Abstract: Methods and systems are provided for routing callers to agents in a call-center routing environment. An exemplary method includes pooling incoming callers, and causing a caller from the pool of callers to be routed. The caller may be routed from the pool of callers to an agent, placed in another pool of callers, or placed in a queue of callers. The caller data may include demographic or psychographic data. The caller may be routed from the pool of callers based on comparing the caller data with agent data associated with an agent via a pattern matching algorithm and/or computer model for predicting a caller-agent pair outcome. Additionally, if a caller is held beyond a hold threshold (e.g., a time, “cost” function, or the like) the caller may be routed to the next available agent.

Abstract translation: 提供了方法和系统，用于将呼叫者路由到呼叫中心路由环境中的代理。 一个示例性的方法包括汇集来话呼叫者，并且使来自呼叫者池的呼叫者被路由。 呼叫者可以从呼叫者池路由到代理，放置在另一个呼叫者池中，或者被放置在呼叫者的队列中。 呼叫者数据可以包括人口统计学或心理学数据。 呼叫者可以基于通过模式匹配算法和/或计算机模型比较呼叫者数据与与代理相关联的代理数据，从呼叫者池路由，用于预测呼叫者 - 代理对结果。 此外，如果呼叫者被保持超过保持阈值（例如，时间，“成本”功能等），则呼叫者可以被路由到下一个可用代理。

公开(公告)号：US08842813B2

公开(公告)日：2014-09-23

申请号：US12389240

申请日：2009-02-19

Applicant: Jeffrey G. Gartner

Inventor： Jeffrey G. Gartner

IPC: H04M3/56 ,  H04M1/00 ,  H04L12/18

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04M2201/18

Abstract: A method that allows a user to have his or her telecommunications terminal automatically monitor one or more teleconferences so that he or she participates in the relevant portions of a teleconference without the disadvantages associated with the prior art is described. The illustrative embodiment teaches a method that can monitor one or more teleconferences and determines when there is a discussion that is relevant to the user. At that point, the user is automatically joined to the teleconference bridge where the teleconference is taking place.

Abstract translation: 一种允许用户使他或她的电信终端自动监视一个或多个电话会议的方法，以便他或她参与电话会议的相关部分，而没有与现有技术相关的缺点。 说明性实施例教导了一种可以监视一个或多个电话会议并确定什么时候有与用户相关的讨论的方法。 在这一点上，用户被自动加入到电话会议正在发生的电话会议桥上。

公开(公告)号：US08731533B2

公开(公告)日：2014-05-20

申请号：US12714428

申请日：2010-02-26

Applicant: Peter Roach

Inventor： Peter Roach

IPC: H04M3/42

CPC classification number: H04M1/72569 ,  H04M3/2236 ,  H04M3/424 ,  H04M2201/18 ,  H04M2207/18 ,  H04W4/026

Abstract: The invention provides methods and apparatuses covering subscriber initiated handoff to improve call quality, change networks, record a quality event, or for other purposes. The subscriber initiated handoff is primarily designed to be used in conjunction with a wireless network.

Abstract translation: 本发明提供覆盖用户发起的切换以改善呼叫质量，改变网络，记录质量事件或用于其他目的的方法和设备。 用户发起的切换主要设计为与无线网络结合使用。

公开(公告)号：US20140087702A1

公开(公告)日：2014-03-27

申请号：US14092809

申请日：2013-11-27

Applicant: Cequint, Inc.

Inventor： Mark Gosselin ,  Rick Hennessey

IPC: H04M3/436 ,  H04W4/16

CPC classification number: H04M3/436 ,  H04M3/42042 ,  H04M15/06 ,  H04M2201/18 ,  H04M2203/2066 ,  H04M2242/15 ,  H04W4/16 ,  H04W4/20 ,  H04W68/00

Abstract: System and method for determining whether an incoming call originates from inside or outside of a mobile carriers network and indicates the result to the subscriber. An example system performs a GTT (global title translation) on an incoming number to determine the hosting carrier of any mobile phone number. When the result matches the subscriber's carrier, the mobile device then indicates to the subscriber (i.e. mobile device) that the call is an “in network call.” Results of the comparison are stored and used for later incoming calls. The stored results are refreshed every time or periodically.

Abstract translation: 用于确定来话呼叫是从移动运营商网络的内部还是外部发起的系统和方法，并向用户指示结果。 示例系统对输入号码执行GTT（全球标题翻译）以确定任何移动电话号码的托管运营商。 当结果与订户的运营商匹配时，移动设备然后向订户（即，移动设备）指示该呼叫是“在网络呼叫中”。比较结果被存储并用于稍后的来电。 存储的结果每次或定期刷新。

公开(公告)号：US20140050310A1

公开(公告)日：2014-02-20

申请号：US14071033

申请日：2013-11-04

Applicant: Martin K. Moser

Inventor： Martin K. Moser

IPC: H04M3/42

CPC classification number: H04M3/42365 ,  H04M3/42195 ,  H04M3/42374 ,  H04M7/1235 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/38

Abstract: A system and method for automated connection triggered by availability status. The present invention includes a method of determining whether a connection request is pending to connect to a previously unavailable party and automatically making the connection now that the party is available. An alternate method includes generating a request to automatically connect to a party when the party becomes available. Application of embodiments of the present invention includes a telephony and/or an internet system.

Abstract translation: 由可用性状态触发的自动连接的系统和方法。 本发明包括一种确定连接请求是否等待连接到之前不可用的一方并且自动使该连接可用的连接的方法。 另一种方法包括在派对可用时生成自动连接到一方的请求。 本发明的实施例的应用包括电话和/或因特网系统。

公开(公告)号：US08654944B2

公开(公告)日：2014-02-18

申请号：US12892139

申请日：2010-09-28

Applicant: Kulvir S. Bhogal ,  Lisa Seacat DeLuca ,  Mark William Talbot

Inventor： Kulvir S. Bhogal ,  Lisa Seacat DeLuca ,  Mark William Talbot

IPC: H04M11/00

CPC classification number: H04M3/42382 ,  H04L51/02 ,  H04M3/42059 ,  H04M2201/18 ,  H04M2201/20 ,  H04M2203/652

Abstract: A method of automating a telephone call to a contact with whom a text based electronic communication is exchanged. The method can include, via a processor, receiving from a first electronic messaging client a first identifier corresponding to a first text based electronic communication sent to a user or received by the user, and receiving from a second electronic messaging client a second identifier corresponding to a second text based electronic communication sent to the user or received by the user. Via the processor, a list that identifies at least the first identifier and the second identifier can be presented. Responsive to receiving a user selection of the first identifier or the second identifier, via the processor, a telephone call can be automatically initiated to a telephone number that corresponds to the selected identifier.

Abstract translation: 一种将电话呼叫自动化到与其进行基于文本的电子通信交换的联系人的方法。 该方法可以经由处理器包括从第一电子消息收发客户接收对应于发送给用户或由用户接收的第一基于文本的电子通信的第一标识符，以及从第二电子消息收发客户端接收对应于 发送给用户或由用户接收的第二基于文本的电子通信。 通过处理器，可以呈现至少识别第一标识符和第二标识符的列表。 响应于通过处理器接收第一标识符或第二标识符的用户选择，电话呼叫可以被自动发起到对应于所选择的标识符的电话号码。

公开(公告)号：US08634528B2

公开(公告)日：2014-01-21

申请号：US13892091

申请日：2013-05-10

Applicant: Gryphon Networks Corp.

Inventor： Keith A. Fotta ,  Richard P. Boudrieau

IPC: H04M3/00

CPC classification number: H04M3/38 ,  H04L41/28 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/5158 ,  H04M3/527 ,  H04M2201/18 ,  H04Q3/54591 ,  H04Q2213/13256 ,  H04Q2213/13377

Abstract: A method and system for selectively establishing a communications connection between an origin and destination in a communications network based on one or mediations rules and one or more lists of prohibited and exempted destination identifiers including preferences either in real-time using a control unit or with a pre-check using an analysis unit while also providing notification messages associated with the allowed or designated allowed communications connections.

Abstract translation: 一种用于基于一个或多个中介规则和一个或多个禁止和被豁免的目的地标识符列表来选择性地建立通信网络中的源和目的地之间的通信连接的方法和系统，包括实时使用控制单元或具有 使用分析单元进行预检查，同时还提供与允许或指定的允许的通信连接相关联的通知消息。

公开(公告)号：US08582750B2

公开(公告)日：2013-11-12

申请号：US11461114

申请日：2006-07-31

Applicant: Eric H. Lee ,  Fadi R. Jabbour ,  David C. Lee ,  Johnny H. Lee

Inventor： Eric H. Lee ,  Fadi R. Jabbour ,  David C. Lee ,  Johnny H. Lee

IPC: H04M3/00 ,  G06F15/16

CPC classification number: H04M3/42365 ,  H04M3/12 ,  H04M3/42042 ,  H04M3/42102 ,  H04M3/523 ,  H04M2201/18

Abstract: In one embodiment, a method includes detecting termination of a first connection between a first caller and a first agent during a communication session between the first caller and the first agent. The method also includes storing information indicating a state of the communication session at the termination of the first connection, and communicating the information to the first agent or to a second agent in response to establishment of a second connection between the first caller and the first agent or the second agent to facilitate a continuation of the communication session.

Abstract translation: 在一个实施例中，一种方法包括在第一呼叫者和第一代理之间的通信会话期间检测第一呼叫者和第一代理之间的第一连接的终止。 该方法还包括存储指示在第一连接终止时的通信会话的状态的信息，以及响应于第一呼叫者和第一代理之间的第二连接的建立将该信息传送到第一代理或第二代理 或第二代理以促进通信会话的继续。

公开(公告)号：US08582745B1

公开(公告)日：2013-11-12

申请号：US13742985

申请日：2013-01-16

Applicant: Verizon Patent and Licensing Inc.

Inventor： Siddharth Chitnis ,  Marcelo D. Lechner

IPC: H04M3/42

CPC classification number: H04M3/42 ,  H04M2201/16 ,  H04M2201/18 ,  H04M2201/22

Abstract: A device detects that a first user device is calling a second user device while the second user device is calling the first user device, and sends a notification to the first user device or the second user device indicating that the first user device and the second user device are calling one another. The device receives a response to the notification indicating that the first user device and the second user device are to be connected for a call, designates the first user device or the second user device as a call originator, and connects the first user device and the second user device for the call.

Abstract translation: 当第二用户设备正在呼叫第一用户设备时，设备检测到第一用户设备正在呼叫第二用户设备，并且向第一用户设备或第二用户设备发送指示第一用户设备和第二用户的通知 设备正在呼叫对方。 设备接收到对通知的响应，指示第一用户设备和第二用户设备将被连接用于呼叫，将第一用户设备或第二用户设备指定为呼叫发起者，并且将第一用户设备和第二用户设备 用于呼叫的第二用户设备。