公开(公告)号：CA2387102A1

公开(公告)日：2002-11-21

申请号：CA2387102

申请日：2002-05-21

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： ELSEY NICHOLAS J

IPC: H04M3/36 ,  H04M3/523 ,  H04M3/527 ,  H04M3/493 ,  H04Q3/64

Abstract: In an arrangement where calls are directed to different call centers, each call center based on selected metric measures determines whether an incoming call is an "overflow" call to be rerouted to an alternate call center. These metric measures may includ e, e.g., the number of operators in the call center answering calls, the number of calls in queue to be answered, etc. Once an overflow call is identified, the call center reserves an outbound communication channel in anticipation of rerouting the call, and transmits a call rerouting request to a call routing server. In accordance with the invention, the serv er identifies an appropriate alternate call center for receiving the overflow call, and communicates routing information including an identity of the alternate call center to the overfl ow call center. The latter based on the received routing information transfers the call to the appropriate alternate call center.

公开(公告)号：CA2390063A1

公开(公告)日：2001-05-17

申请号：CA2390063

申请日：2000-11-09

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： ESSEX MICHAEL ,  STAFFORD JOHN S ,  ELSEY NICHOLAS J ,  KEPLER MICHAEL A

IPC: H04M1/2745 ,  H04M3/38 ,  H04M3/44 ,  H04M3/493 ,  H04M7/00 ,  H04M7/12 ,  H04M3/42 ,  H04M3/436

Abstract: Individuals and groups of individuals, such as corporations, are provided access to one or more private directories. The private directories can be edited by an administrator. Access to the private directories may be limited by administrators of the private directories. Access to private directories is provided via a connection to directory assistance providers. Directory servi ce providers are capable of facilitating the administration of the private directories as well as connecting users of private directories to contacts i n the private directories. Access to the private directory may be obtained via an internet connection.

公开(公告)号：CA2455931A1

公开(公告)日：2003-02-13

申请号：CA2455931

申请日：2002-07-30

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： POWELL A PETER ,  TIMMINS TIMOTHY A ,  COX PATRICK M ,  ELSEY NICHOLAS J

IPC: G06Q20/00 ,  H04M3/432 ,  H04M3/493 ,  H04M3/54 ,  H04M1/64

Abstract: When a caller calls a called party through an information assistance system, the caller is afforded an option to leave a message for the called party in the event that the call cannot be successfully completed. When the called party receives the message from the information assistance system through a subsequent telephone connection, the called party is afforded an option to call the caller back, without first terminating the connection. In a accordance with the invention, the caller may leave the same message for not only the destination number being called, but also other telephone numbers desired by the caller. The inventive message delivery service may also be utilized to perform a wake-up call function, an event reminder function, etc . in accordance with various aspects of the invention.

公开(公告)号：AU2002250423A1

公开(公告)日：2002-10-21

申请号：AU2002250423

申请日：2002-03-22

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： HUEY CHRISTOPHER A ,  REYES JONAS S ,  ELSEY NICHOLAS J ,  SWICK CORVIN F

IPC: H04M3/42 ,  H04M3/493 ,  H04M11/08

Abstract: A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the requested directions. To facilitate the user receiving directions in installments in accordance with the invention, the directions file has an indicator associated therewith. The requested directions are read from the directions file to the user by an interactive voice response (IVR) unit via synthesized voice. The indicator is used to indicate in the file which direction is to be read to the user. The user may terminate the call after hearing a desired quantity of directions. When the user subsequently needs another installment of directions, the user may call back the IVR unit which then continues to read directions in the directions file from where the associated indicator indicates. The above process can be repeated, thereby enabling the user to controllably receive the directions in installments.

公开(公告)号：AU2002227182A1

公开(公告)日：2002-07-08

申请号：AU2002227182

申请日：2001-11-15

Applicant: METRO ONE TELECOMMUNICATIONS INC

Inventor： SAMUDIO MICHAEL T ,  ELSEY NICHOLAS J ,  TIMMINS TIMOTHY A ,  KEPLER MICHAEL A

IPC: G06F20060101 ,  G06F12/00 ,  G06F17/30 ,  G06Q10/10 ,  H04M1/2745 ,  H04M1/64 ,  H04M3/38 ,  H04M3/42 ,  H04M3/44 ,  H04M3/493 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  G06F17/60

Abstract: A communications system for providing a service includes an interface configured to receive a directory assistance communication from a requester seeking a desired listing from among a plurality of available desired listings. A processor is configured to obtain a stored profile associated with the requester, the profile including at least one delivery preference set by the requester relating to the format in which said requester desires to have the desired listing delivered to them. A device configured to provide a communication listing associated with the desired listing to the requester, in response to the directory assistance request, in accordance with the preference proscribed by the requester in the profile and then connecting the requester to a second communication listing associated with the desired listing.

公开(公告)号：AU4344801A

公开(公告)日：2001-09-17

申请号：AU4344801

申请日：2001-03-05

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： KEPLER MICHAEL ,  ELSEY NICHOLAS J ,  ESSEX MICHAEL ,  STAFFORD JOHN S ,  TIMMINS TIMOTHY A

IPC: G06Q10/02 ,  H04M3/493 ,  G06F17/60 ,  G07F17/42

公开(公告)号：CA2402209A1

公开(公告)日：2001-09-13

申请号：CA2402209

申请日：2001-03-05

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： ELSEY NICHOLAS J ,  ESSEX MICHAEL ,  STAFFORD JOHN S ,  TIMMINS TIMOTHY A ,  KEPLER MICHAEL

IPC: G06Q10/02 ,  H04M3/493 ,  G06F17/60 ,  G07F17/42

Abstract: A system and method is described for providing concierge-like services to individuals requesting such services comprising a pool of operators agents capable of receiving the request for concierge-like services and generating an electronic ticket representing such request and a pool of fulfillment agents capable of receiving the electronic ticket and engaging in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.

公开(公告)号：EP1386476A4

公开(公告)日：2005-05-04

申请号：EP02719334

申请日：2002-03-22

Applicant: METRO ONE TELECOMMUNICATIONS

Inventor： ELSEY NICHOLAS J ,  REYES JONAS S ,  SWICK CORVIN F ,  HUEY CHRISTOPHER A

IPC: H04M3/42 ,  H04M3/493 ,  H04M11/08 ,  G01C21/26 ,  G10L13/08

CPC classification number: H04M3/493 ,  H04M3/4933 ,  H04M11/08 ,  H04M2242/30 ,  Y10S707/99931

Abstract: An information/call center having a switch (114) and a switch host computer (128).