公开(公告)号：GB2203317B

公开(公告)日：1991-04-03

申请号：GB8707851

申请日：1987-04-02

Applicant: IBM

Inventor： HARRISON ROY BERNARD ,  BUTLER NICHOLAS DAVID ,  BOWATER RONALD JOHN ,  NORRIS PAUL WILLIAM

IPC: G06T1/60 ,  G09G5/393

公开(公告)号：GB2325122B

公开(公告)日：2002-03-27

申请号：GB9709183

申请日：1997-05-06

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  COBBETT MICHAEL ,  JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04Q11/04 ,  H04L12/12 ,  H04M9/02

公开(公告)号：DE69429558D1

公开(公告)日：2002-02-07

申请号：DE69429558

申请日：1994-05-27

Applicant: IBM

Inventor： MEDAN YOAV ,  RODEH MICHAEL ,  BOWATER RONALD JOHN

IPC: G06F3/16 ,  H04M3/493 ,  H04M11/00 ,  H04Q1/45 ,  H04M1/00

公开(公告)号：GB2329549A

公开(公告)日：1999-03-24

申请号：GB9719942

申请日：1997-09-19

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  BUTLER NICHOLAS DAVID ,  CLARKE DAVID ANDREW ,  RENSHAW DAVID SEAGER ,  TUTTLE GRAHAM HUGH

IPC: G06F3/16 ,  H04M3/42 ,  H04M3/493 ,  H04M3/50 ,  H04Q3/545 ,  G10L3/00

Abstract: A voice processing system 30 is connected to a switch 20 via multiple telephone lines 25, and provides a set of line objects 335, each line object being associated with one of the physical telephone lines. The line object allows a demarcation to be made between the underlying voice processing system software 335, and external business applications 310. Thus a line object supports a set of methods such as Get DTMF Tone, Play Audio, Answer Call, and End Call, to allow the external business applications 310 to perform desired operations on a telephone line. These methods are invoked via a set of corresponding IVR action objects 320, which in turn are integrated into the business application. The business application itself, and its IVR actions, regard the line objects effectively as servers to provide IVR functionality. The business application may therefore run partially or completely on a separate physical machine from the IVR system itself.

公开(公告)号：DE69319475T2

公开(公告)日：1999-03-11

申请号：DE69319475

申请日：1993-03-03

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  ALDRED BARRY KEITH ,  WOODMAN STEVEN PETER

IPC: G06F13/38 ,  G06F3/14 ,  G09G5/00 ,  G09G5/12 ,  G09G5/39 ,  H04L13/08 ,  H04N5/907 ,  H04N7/18 ,  G09G1/16 ,  H04L5/24

公开(公告)号：GB2327173A

公开(公告)日：1999-01-13

申请号：GB9714366

申请日：1997-07-09

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  PORTER LAWRENCE LEON

IPC: H04M3/42 ,  H04M3/50 ,  H04M11/10

Abstract: Voice data requires large storage resources even when compressed and takes a long time to retrieve. Further the required information cannot normally be directly located and it is difficult to analyze the voice data for statistical information. There is described a method for performing a voice recognition function on a voice telephone conversation to convert the conversation into text data using a voice processing system. The method comprises receiving voice data representing the telephone conversation comprising a first series of speech data from an agent interspersed with a second series of speech data from a client and storing the first and second series of speech data as a single body of voice data for later retrieval. Then a voice recognition function is performed on the voice data to convert it into text data representing the telephone conversation and the text data is stored for later retrieval. Such a solution allows entire days/weeks or even months of conversation to be stored and accessed. Since the memory space required is considerably smaller for text storage it is possible to keep many days of conversation in directly accessible memory that may be searched by a computer. Furthermore it is possible to search for keywords typed from the keyboard and it is not necessary to manually scan the entire conversation for the desired topic.

公开(公告)号：GB2310970A

公开(公告)日：1997-09-10

申请号：GB9604667

申请日：1996-03-05

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  PORTER LAWRENCE L

IPC: H04L12/66 ,  H04L69/14 ,  G06F13/00 ,  H04M3/00 ,  H04M3/42 ,  H04M3/50 ,  H04M3/533 ,  H04M7/00 ,  H04M7/12 ,  H04M11/06

Abstract: A first Internet telephone system 620 attempts to call with a second Internet telephone system 630 via the Internet 600. However, the second Internet telephone system 630 is not logged onto the Internet at the time of the call. In response to the failed attempt to call, the first Internet telephone system prompts the user to send voice mail to the user of the second Internet telephone system. This results in a phone call over the Internet between a voice mail system 610 and the first Internet telephone system, allowing a greeting to be heard, and a message to be stored. This message may be subsequently retrieved, either using an Internet telephone system over the Internet, or using a standard phone over the conventional telephone network.

公开(公告)号：GB2308781A

公开(公告)日：1997-07-02

申请号：GB9526663

申请日：1995-12-29

Applicant: IBM

Inventor： BOWATER RONALD JOHN ,  COBBETT MICHAEL ,  PORTER LAWRENCE L ,  STATON MERVYN ANTHONY

IPC: H04L29/06 ,  G06F13/00 ,  H04M3/493 ,  H04M3/50 ,  H04M3/533 ,  H04M7/12

Abstract: Using the Internet World Wide Web (WWW) network 320, a WWW Client 310 can communicate with a WWW Server 330 to request the reconfiguration of or to generate software which controls a voice processing application. A voice response system client communicates with a voice response system server to alter the configuration of the voice response system or control the execution of software on said voice response system which enables a voice application program to be generated. The output of the voice response system ordinarily destined for display on a visual display unit of a local terminal is directed to the voice response system server. The voice response system server forwards the data to a voice response system client. The voice response system client generates data in a first format useable by said WWW client terminal from data in a second format received from said voice response system and generates data in said second format useable by said voice response system from data in said first format received from WWW client terminal, that is, the voice response system client dynamically generates HTML data from the data generated by the voice response system for transmission to and subsequent display at the WWW client terminal and visa versa.

公开(公告)号：GB2301978A

公开(公告)日：1996-12-18

申请号：GB9511789

申请日：1995-06-09

Applicant: IBM

Inventor： STATON MERVYN ANTHONY ,  BUTLER NICHOLAS DAVID ,  BOWATER RONALD JOHN

IPC: G06F3/16 ,  H04M3/42 ,  H04M3/493 ,  H04M3/50 ,  H04Q3/545

Abstract: A voice processing system comprises a computer workstation 80 running a voice system software and a telephony interface module 70 (connected with the network 30) which is attached via a trunk line 100 to a telephone switch 10. The computer system 80 and the telephony interface module 70 are connected by a standard data connection 230, such as a SCSI connection, over which voice data is exchanged. The SCSI interface is provided with a voice device driver capable of handling voice data by means of an appropriate set of commands. The interface 70 may be provided by the telephone switch (710), Fig. 7, (not shown). Other connections 230 could be ATM, FDDI or SSA.

公开(公告)号：GB2273411A

公开(公告)日：1994-06-15

申请号：GB9225887

申请日：1992-12-11

Applicant: IBM

Inventor： GARRETT MICHAEL JOHN ,  HICKS COLIN ,  NIX CHRISTOPHER ,  BOWATER RONALD JOHN ,  KERIGAN SHAUN

IPC: H04N7/14

Abstract: A video conferencing terminal has a liquid crystal display (50) for receiving and displaying images from a like terminal (55) and an image detection means (60) placed behind the display (50) for the detection of images to be transmitted to a like terminal (55). An image of the viewer (40) reaches the detector (60) through omitted pixels in the liquid crystal display after being collected by an optical fibre (200) and focused by a lens (180).