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    COMMUNICATION ASSISTANCE SYSTEM AND METHOD
    31.
    发明专利
    COMMUNICATION ASSISTANCE SYSTEM AND METHOD 未知

    公开(公告)号：CA2471547C

    公开(公告)日：2010-03-23

    申请号：CA2471547

    申请日：2002-12-31

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

    IPC: H04M1/64 ,  H04M3/22 ,  H04M3/36 ,  H04M3/42 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20

    Abstract: The present invention is directed to a communication assistance system comprised of a first database (18) having a plurality of listings where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware (12) is provided, configured to couple a telephone device (6) of a user to the system. A past requested listing table is also provided for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system.

    32.
    发明专利
    未知

    公开(公告)号：AT439732T

    公开(公告)日：2009-08-15

    申请号：AT06126723

    申请日：2001-01-24

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： PINES ROBERT ,  MARWELL EVAN ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

    IPC: H04M3/493 ,  H04W4/24 ,  H04L12/56 ,  H04M3/42 ,  H04M3/51

    Abstract: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (32) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing.

    A system and method for efficient call management for directory assistance services
    35.
    发明专利
    A system and method for efficient call management for directory assistance services 未知

    公开(公告)号：AU2003286448A8

    公开(公告)日：2004-05-04

    申请号：AU2003286448

    申请日：2003-10-16

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： BAUMEISTER CHRISTINE ,  PINES ROBERT ,  WEILAND FRANKLIN

    IPC: H04M20060101 ,  H04M3/12 ,  H04M3/42 ,  H04M3/436 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00

    Abstract: A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

    COMMUNICATION ASSISTANCE SYSTEM AND METHOD
    36.
    发明专利
    COMMUNICATION ASSISTANCE SYSTEM AND METHOD 未知

    公开(公告)号：CA2471547A1

    公开(公告)日：2003-07-17

    申请号：CA2471547

    申请日：2002-12-31

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： BAUMEISTER CHRISTINE ,  BLAKENEY JOHN ,  PINES ROBERT

    IPC: H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04Q7/20 ,  H04M1/64 ,  H04M3/42

    Abstract: The present invention is directed to a communication assistance system comprised of a first database (18) having a plurality of listings where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware (12) is provided, configured to couple a telephone device (6) of a user to the system. A past requested listing table is also provided for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system.

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