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公开(公告)号：US20180176371A1
公开(公告)日：2018-06-21
申请号：US15848613
申请日：2017-12-20
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： John R. DINGLER , Sri RAMANATHAN , Matthew A. TERRY , Matthew B. TREVATHAN
CPC classification number: H04M3/42391 , G09B21/009 , G10L15/26 , G10L17/00 , G10L2021/065 , H04L65/1006 , H04L65/1096 , H04M2201/40 , H04M2201/60
Abstract: A system and methods is provided for providing SIP based voice transcription services. A computer implemented method includes: transcribing a Session Initiation Protocol (SIP) based conversation between one or more users from voice to text transcription; identifying each of the one or more users that are speaking using a device SIP_ID of the one or more users; marking the identity of the one or more users that are speaking in the text transcription; and providing the text transcription of the speaking user to non-speaking users.
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公开(公告)号：US10002612B2
公开(公告)日：2018-06-19
申请号：US15350339
申请日：2016-11-14
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Yeon-Jun Kim , David C. Gibbon , Horst J. Schroeter
IPC: G10L15/00 , G10L15/26 , G11B27/10 , G10L21/06 , G10L13/08 , G10L21/055 , H04N21/44 , H04N21/488 , G10L25/51
CPC classification number: G10L15/265 , G10L13/08 , G10L15/26 , G10L21/055 , G10L21/06 , G10L25/51 , G11B27/10 , H04M3/42391 , H04M2201/14 , H04M2201/22 , H04M2201/40 , H04M2203/305 , H04N21/44004 , H04N21/4884
Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for captioning a media presentation. The method includes receiving automatic speech recognition (ASR) output from a media presentation and a transcription of the media presentation. The method includes selecting via a processor a pair of anchor words in the media presentation based on the ASR output and transcription and generating captions by aligning the transcription with the ASR output between the selected pair of anchor words. The transcription can be human-generated. Selecting pairs of anchor words can be based on a similarity threshold between the ASR output and the transcription. In one variation, commonly used words on a stop list are ineligible as anchor words. The method includes outputting the media presentation with the generated captions. The presentation can be a recording of a live event.
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公开(公告)号：US20180167505A1
公开(公告)日：2018-06-14
申请号：US15374953
申请日：2016-12-09
Applicant: TCN Incorporated
Inventor： Jesse Bird , Florin Stan
CPC classification number: H04M3/5175 , H04M3/42221 , H04M3/5158 , H04M2201/40 , H04M2203/303 , H04M2203/401 , H04M2203/552
Abstract: A system and method for providing quality calls and predictive and real-time dialing analysis. The system may provide easy calling for an agent and simple feedback for a client. An agent is provided a number to call from a system with parameters previously setup by the client. An agent may make a call, automatically through the system, to a customer and recite a script provided to the agent. The agent may garner responses from the customer and provide information to the system, via a questionnaire or other means, based on the customer feedback. The system may record and transcribe the phone call and simultaneously mark and tag the script and transcription and provide immediate feedback to the system, the supervisor and the agent allowing for more accurate call analysis and predictive analysis of future calls based on the real-time feedback garnered by the agent and entered into the system.
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公开(公告)号：US09978369B2
公开(公告)日：2018-05-22
申请号：US15593997
申请日：2017-05-12
Applicant: BlackBerry Limited
Inventor： Ahmed Abdelsamie , Nicholas Shane Choo , Guowei Zhang , Omar George Joseph Barake , Steven Anthony Lill
CPC classification number: G10L15/22 , G10L15/285 , G10L15/30 , G10L21/00 , G10L2015/223 , H04M1/00 , H04M1/7253 , H04M2201/40 , H04M2250/02 , H04M2250/74 , Y02D70/00 , Y02D70/10
Abstract: A method and apparatus for voice control of a mobile device are provided. The method establishes a connection between the mobile device and a voice-control module. Responsive to establishing the connection, the mobile device enters into an intermediate mode; and the voice-control module monitors for verbal input comprising a verbal command from among a set of predetermined verbal commands. The voice-control module sends instructions to the mobile device related to the verbal command received; and the mobile device acts on the received instructions. An apparatus/voice control module (VCM) for voice control of a mobile device, wherein the VCM includes a connection module configured for establishing a connection between the VCM and the mobile device; a monitoring module configured for monitoring for a verbal command from among a set of predetermined verbal commands; and a communications module configured for sending instructions to the mobile device related to the verbal command received.
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公开(公告)号：US09967380B2
公开(公告)日：2018-05-08
申请号：US15010199
申请日：2016-01-29
Applicant: Ultratec, Inc.
Inventor： Robert M Engelke , Kevin R Colwell
CPC classification number: H04M1/2475 , G10L15/22 , G10L15/26 , H04M1/21 , H04M1/2155 , H04M1/271 , H04M1/72519 , H04M3/42161 , H04M3/42382 , H04M3/42391 , H04M11/066 , H04M11/08 , H04M2201/40 , H04M2201/60 , H04M2250/74
Abstract: A communication system including a hard of hearing user's captioned device, the captioned device including a display screen and a processor. The processor in the captioned device is configured to: establish communication with a hard of hearing user's phone device that is independent of the hard of hearing user's captioned device, receive a text communication originating at a relay, the text communication corresponding to a transcription of the hearing user's voice signal, and display a text caption corresponding to the text communication on the display of the hard of hearing user's captioned device.
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Patent Agency Ranking
36.发明授权公开(公告)号：US09966072B2
公开(公告)日：2018-05-08
申请号：US14650153
申请日：2012-12-06
Inventor： Ezequiel Ruiz Rodriguez
CPC classification number: G10L15/26 , G10L15/005 , H04M3/533 , H04M2201/40 , H04M2201/60 , H04M2203/2061 , H04M2203/4536 , H04M2242/12 , H04M2250/58
Abstract: Methods, and devices and systems, for example an answering machine system, are provided for determining a language among a plurality of languages available for a voice to text transcription of phone calls between a caller and a recipient. In the method, at least two of said available languages are proposed to the caller. The proposed languages are based on a phone country code corresponding to said caller, a phone country code corresponding to said recipient, a language from a set of languages available for the transcription by said answering machine system, or a language selected automatically on the basis of parameters set by the caller or the recipient. The caller selects said language by interacting with said answering machine system, and a corresponding voice message is transcribed into text of the selected language for forwarding to said recipient.
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公开(公告)号：US20180122383A1
公开(公告)日：2018-05-03
申请号：US15854642
申请日：2017-12-26
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone , Dominik Facher
CPC classification number: G10L15/265 , G06Q30/0201 , G10L15/063 , G10L17/26 , G10L2015/228 , H04M3/5175 , H04M3/5183 , H04M2201/40 , H04M2203/357
Abstract: The disclosure is directed to automatically determining action items by analyzing conversations of representatives with customers. An action item identification system retrieves recordings of various conversations, extracts features of each of the conversations, and analyzes the features to determine a set of features that is indicative of an action item associated with the corresponding conversation. The set of features is further analyzed to generate the action item in an action item manifest (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.
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公开(公告)号：US09961196B2
公开(公告)日：2018-05-01
申请号：US15010193
申请日：2016-01-29
Applicant: Ultratec, Inc.
Inventor： Robert M Engelke , Kevin R Colwell
CPC classification number: H04M1/2475 , G10L15/22 , G10L15/26 , H04M1/21 , H04M1/2155 , H04M1/271 , H04M1/72519 , H04M3/42161 , H04M3/42382 , H04M3/42391 , H04M11/066 , H04M11/08 , H04M2201/40 , H04M2201/60 , H04M2250/74
Abstract: A method of and system for facilitating a captioned conversation between a hard of hearing user using a hard of hearing user's captioned device and a hearing user, the method including the steps of establishing communication between the captioned device and a hard of hearing user's phone device that is independent of the captioned device, and establishing communication between the captioned device and a relay for communicating a text communication from the relay to the captioned device, the text communication including a text transcript corresponding to a hearing user's voice signal transmitted to the hard of hearing user's phone device from a hearing user's phone device.
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公开(公告)号：US20180097936A1
公开(公告)日：2018-04-05
申请号：US15821445
申请日：2017-11-22
Applicant: Sorenson IP Holdings, LLC
Inventor： Jasper Cheekeong Pan
CPC classification number: H04M3/42391 , G10L15/26 , G10L15/30 , H04M1/72591 , H04M3/4936 , H04M2201/40 , H04W4/12
Abstract: A method to transcribe communications is provided. The method may include obtaining first communication data during a communication session between a first communication device and a second communication device and transmitting the first communication data to the second communication device by way of a mobile device that is locally coupled with the first communication device. The method may also include receiving, at the first communication device, second communication data from the second communication device through the mobile device and transmitting the second communication data to a remote transcription system. The method may further include receiving, at the first communication device, transcription data from the remote transcription system, the transcription data corresponding to a transcription of the second communication data, the transcription generated by the remote transcription system and presenting, by the first communication device, the transcription of the second communication data.
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公开(公告)号：US09924037B1
公开(公告)日：2018-03-20
申请号：US15635459
申请日：2017-06-28
Inventor： Aaron C. Kammeyer , Randall J. Kirchner , Christopher L. Ward , Louis A. Littell
CPC classification number: H04M3/58 , G06F17/30598 , G06F21/6218 , G06F21/84 , G06Q40/02 , G06Q40/08 , H04M3/42068 , H04M3/5133 , H04M3/5166 , H04M3/5175 , H04M3/5183 , H04M3/5233 , H04M7/0012 , H04M2201/40 , H04M2201/42 , H04M2203/256 , H04M2203/404 , H04M2203/558 , H04M2203/6009 , H04M2203/6018
Abstract: Methods, systems, apparatus, and non-transitory computer readable media are described for a scalable computer-telephony integration system. Various aspects may include storing sets of call agent login information for several call agents within the computer-telephony integration system and across several independent computing systems in a contact center login database. Additionally, various aspects may include generating several contact center service categories and sets of contact information for each contact center service category, which may be stored in a contact center directory database. When an incoming call is received from a customer, various aspects may include obtaining customer call information from the customer and generating a customer call key, which may be stored as a reference to the customer call information in a contact center customer call information database. The call key may be used to reduce an amount of data electronically transferred between call agents during telephone call transfers.
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